Rick Case Kia Sunrise

This is by far one of the worst dealerships you could go to, avoid at ALL costs. The people working here are pathetic and will say anything you want to hear just to get you in the door. Specifically Tom and to, avoid at ALL costs. The people working here are pathetic and will say anything you want to hear just to get you in the door. Specifically Tom and Shawn. They were trying to sell us on a “pristine” vehicle, and it was anything but. Dents and scratches all over the car, and they were calling us before hand begging us to not answer the other one’s phone calls so they could get our commission. The car they lied to us about was just awful, and we drove 4 hours for nothing. Thankfully we went to Doral Lincoln 30 min down the road and bought a vehicle that day, which was better in every regard. The experience was 10/10 compared. The whole place just reeked of scams, poor work ethic, and lack of knowledge. Stealership through and through. I beg you, go ANYWHERE else. All their cars are marked up so absorbently high and the dealer fees are the worst I’ve ever seen. But above everything else, they do NOT care about their customers. Guy tried to say the vehicle we looked at only needed 500 dollars worth of repairs, lol, he clearly thought we were stupid, but the dumb founded look on his face when he dropped the fob and it broke into pieces on the floor was the icing on the cake. The whole place is a joke. More

Frank is professional, knowledgeable, and cares for his customers. I would highly recommend going with Frank when buying a car! customers. I would highly recommend going with Frank when buying a car! More

Excelente servicio, los agentes super educados y capacitados. Tiene cafeteria, área de espera y tienda capacitados. Tiene cafeteria, área de espera y tienda More

I have been to two other kia dealer ships and have had experiences with both of them, not happy with either one (miami lakes and hollywood). So i decided to try Rick Case Kia and was very pleased with Rya experiences with both of them, not happy with either one (miami lakes and hollywood). So i decided to try Rick Case Kia and was very pleased with Ryan Williams who is very courteous and attentive. He let me know when the car was ready sooner than expected. He explained and suggested some services the car needs. I left the dealership satisfied with the service Mr. Williams provided. Rick Case is now the only place I will take my car for service and I always want Mr. Williams to be my advisor. Thank You, Vionette Paez More

Rick Case has been a Florida staple and icon for decades. My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only commu My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only communicates via text ( Julie) when we did get her on the phone she spoke down to us and even hung up. The service manager Mr Benitez, the chief bamboozler, is a liar and punished us very clearly by not allowing us to have a loaner even after promising one. This service dept even after giving the worst service possible still tried to bamboozle us thousands on a service extension and made up lots of alleged Maintnance we need even though receipts were provided from our honest legit mechanic. Mr Benitez is rude, nasty, condescending and above all a compulsive liar. Called to complain and the Gm called me with the manager on the phone so basically no investigation will be conducted. Please do your homework and look at any place a review can be posted you will see they all say the same. Sales great and service horrible. Literally anyplace you can see a review says the same thing about this place. Just call and try to speak to a human that can actually help you. Good luck and calling corporate even more of a waste. Horrible dealership zero leadership in the horrible service dept and lies after lies. Sales dept as usual great but service is horrific and substandard Not the same Rick Case ): so sad to see. More

Amazing good service Thanks Robert Popola very nice person and knowledgeable of his work fast and clean person and knowledgeable of his work fast and clean More

Great dealership, I will always purchase from Rick Case, This is my second purchase and had Great Experience both times. This is my second purchase and had Great Experience both times. More

Lee is an outstanding service rep! Always makes sure every concern is addressed with the appropriate solution. Always makes sure every concern is addressed with the appropriate solution. More

Excellent experience from beginning to end. Ammar was our sales person, absolute A++++. Caroll handled the finance end of the deal, very prompt with the approval and final documents. Noth Ammar was our sales person, absolute A++++. Caroll handled the finance end of the deal, very prompt with the approval and final documents. Nothing but excellent things to say about them both! More

I chose this dealership because of its solid reputation. I was impressed with the professionalism of my salesman, Daniel Fernandez along with the other staff members that helped me complete my purchase. I I was impressed with the professionalism of my salesman, Daniel Fernandez along with the other staff members that helped me complete my purchase. I appreciated their no-nonsense and direct approach to sales, meaning that there wasn’t any unnecessary waiting or chatter. I actually purchased an entry-level Kia Soul, downgrading from a larger model. I was treated as if I was buying the best car on the lot! The entire staff was friendly, smiled, made eye contact, shook hands, and were very respectful of my needs treating me with respect and courtesy . Prior to purchasing this car, I had gone to a few other dealerships in the area. My experience with them, paled in comparison to my experience with Rick Case. This dealership is 40 minutes away from my house and there is a closer dealership five minutes away. This place is worth the drive. I will continue to use Rick Case for my future auto service as well as future purchases. If you are like me and find the whole auto-buying experience to be frustrating and daunting, Go to Rick Case Kia because they will treat you the way you should be treated. More