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Rick Case Mazda

Duluth, GA

3.4
626 Reviews

2493 Pleasant Hill Road

Duluth, GA

30096

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Showing 626 reviews

February 17, 2022

The Rick Case service team did the repairs quickly and for less than the quoted amount. Overall great experience. More

by ewhitney4120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun
February 16, 2022

I have always gone to Jim Ellis Mazda because of their friendly service. This was the first time that I have gone to Rick Case Mazda, and I have to say that from my call to set up my appointment to a foll More

by Paul Hadley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Nelson
February 11, 2022

They were thorough in explaining everything to me while servicing my car. I felt comfortable with them servicing my vehicle. More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Danh
February 11, 2022

I enjoy taking my car to Rick Case in Duluth. Chris I enjoy taking my car to Rick Case in Duluth. Chris Welles has been gracious over the years and the service reps are fair and flexible. And now we More

by KK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Welles, Messier Bob, Mona-Lachelle Akpe
February 10, 2022

Great customer service. They kept me up to date throughout the whole process of me waiting. More

by jamiwiggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Harvey, John Cloer, Mona-Lachelle Akpe, James Danh, Sierra Fox, Terry Mott, Johanna Haddix
February 09, 2022

So disappointed to the agent that assisted as because he did not filled the gas More

by June
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvin Harvey, Mona-Lachelle Akpe
Feb 09, 2022 -

June responded

We bought a car and the agent that assisted as took the car to fill up a gas but to my surprise when we got home it’s not even half the tank when we call him back he said that they only fill up gas only for the brand new car shame on him so disappointed

Feb 09, 2022 -

June responded

So dissatisfied

February 08, 2022

Took my car in for an oil change. Oil change went well. Appreciated the inspection video as the technician identified a nail was in my tire. More

by kalojo42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t get a name
February 08, 2022

The dealership I normally went to in Atlanta closed so I found this dealership. The service coordinator was very friendly. They got my car in and out quickly. The service video was informative. I'll defini More

by Darinandmelissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Will 5 stars
February 08, 2022

Great customer service! They got me in and out on a timely manner. Love the video updates on my vehicle. More

by Faith Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 08, 2022 -

Faith Gordon responded

Great customer service!! Thanks guys!

February 07, 2022

Quick, straightforward, no hassle, and they work with Costco Car Buying Program! Good communication during the wait period. More

by evkawi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Estevez, Divan Van Der Walt
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