I had my car serviced at Rick case Mazda to get my sticky dash that was under warranty replaced. I have a dash cam rear view mirror and had the wiring hidden in the glove department. After receiving my car back while still at the service center, I noticed there was a hole drilled beside the cigarette lighter made for the dashcam wiring. Although I was unhappy this was done without my permission as maybe I would not have liked that to be done to my vehicle and outside of what I bought the vehicle in for, I did appreciate the thought of trying to help keep a neater look. I do wish I was asked permission first or let know after without having to find out on my own in confusement, almost like the Mazda technician owns my car and made the decision without my approval. I made Chris the service manager aware of this. I drove home with the windows down and picked up my family to take them out for Friday night when I noticed the defroster, a/c, and recirculation buttons do not light up or turn on as well as the 3 knobs on top of them that control the A/C so the AC system basically does not work. In the past, even with the A/C light off it would still blow cold air but now only heat comes out. The lights not turning on and the AC system not working was not an issue before the service and I bought my car in with it perfectly working. I also had my car inspected a week prior and this was not a found issue. I don't know why every time I bring my car into Mazda I have new issues when I get my car back. This is very inconvenience to not have in the summer heat. I will reach out to Mazda first thing in the morning to see if they will handle this matter professionally or not and update the review rather positive or negative.
I went back to RC Mazda first thing as they opened the following morning and Chris was there as I pulled into the service center. I greeted him with a smile even though I was disappointed with their service and let him know I had another issue with the car. He unhappily tells me he knows, he read my email and saw I blasted them all over social media then goes on to criticize my age group for making people look horrible. I never posted anything on social media but on review sites and I never spoke bad of him.
He then asks if the AC was not working as I left and does not believe that I drove home with the windows down and did not notice until I went back out with my family. He goes on to say no place will want to work with someone like me and goes off on me in front of his employee. It would have been best if he spoke to me in private.
He considered his way of approach as giving me father to son advice which I take very offensively. I asked him to look at it from a consumers perspective and how he would feel but he did not want to listen or understand where I was coming from. He was playing victim and never looked me in the eye or apologized. He did not even think it's something they caused and something wrong with my car, however, after they checked they found they forgot to put a connector together.
If I really had intentions to make them look bad, I would have spoke on how his attitude speaking on the phone is very rudely mannered. He has a nasty habit of repeatedly saying your first name. I would have spoke on how his employees and coworkers agree of his unpleasant personality. I would have spoke on how after my service, my glove department was left in a dirty state with the trash collected from under the replaced dash thrown in the back seats. In addition to what I have already mentioned about a hole drilled in my car without my consent or knowledge which also means my personal belongings were touched as well as the AC system left unconnected leaving my family to not enjoy our Friday in a hot car.
Many mistakes during one service yet he claims the AC system was their only mistake and was upset I didn't allow them to make the mistake. Drilling a hole into someone's car is not a mistake. That is out of careless action and lack of thought. Leaving the area of work you performed uncleaned is clumsiness and unprofessional. Not properly reconnecting the AC system is not only rushing the job but failure to quality check your work. Please learn the definition of a mistake.
I did not mention any of this in my review which you can still see the original review for yourself above. I simply mentioned the hole made in my car and didn't show that I was bothered too much by it and said that I would update my review regarding the AC system issue if positive. Chris is very stubborn and feels superior. I did not appreciate the immature interaction he had with me and it contradicts everything he was trying to school me on and goes against his so called 15 years of experience.
Stay away from Mazda if you love your car. They'll play around with your car like it's a school project and claim you or your car is the problem and never accept responsibility for anything.