Rick Case Mazda

Terrible service and even worse follow through. Original booking made online was never in the system when I showed up. Made another appointment in person where I was never given an estimate, electronics in booking made online was never in the system when I showed up. Made another appointment in person where I was never given an estimate, electronics in car not plugged back in, car rinsed even though I said no, service garage smelled like a casino with smoke, service manager has yet to give me line item understandings of bill, when I call it always goes to a full voicemail and never answered, I have left several emails instructing on my questions as well as time to call and this has never been fulfilled. More

Service Advisor was very nice & pleasant to talk to. Advisors from previous visits are no longer there which seemed a little surprising. Disappointed that the service video is no longer offered. When Advisors from previous visits are no longer there which seemed a little surprising. Disappointed that the service video is no longer offered. When my car was completed I was handed a carbon copy check off sheet and no one explained to me what it was. I looked it over and had to ask questions regarding comments and service codes on the sheet that I am not familiar with. This must be something new because it was the first time I have ever seen one. More

Justin was great handling the recall fix for my 2007 Mazda 3. Everything went as planned. Mazda 3. Everything went as planned. More

This was a time that I need a look at the tires that I purchased, low nitro. They took me in with no appointment and topped off the tires no charge. How great is that? purchased, low nitro. They took me in with no appointment and topped off the tires no charge. How great is that? More

Jonathan was very professional and friendly. He knew I had my child with me and couldn’t spend hours buying my new car so he was efficient and thorough and got us out in a expedient way. Some suggestions had my child with me and couldn’t spend hours buying my new car so he was efficient and thorough and got us out in a expedient way. Some suggestions would be to have the tag purchasing process in writing so that it can be referred to. Also some You Tube videos on how to operate all the bells and whistles in the car would be helpful. More

The team was excellent service was good! I was informed of recommendations but not pressured to buy!!! of recommendations but not pressured to buy!!! More

Very professional staff. Great I would recommend all my friends and family to check your dealership my friends and family to check your dealership More

Had to wait two weeks to get an appointment. The service was fast. I got it all done in two hours. Friendly staff but not sure of all the services and packages. Its very expensive too. I didn’t want an alig was fast. I got it all done in two hours. Friendly staff but not sure of all the services and packages. Its very expensive too. I didn’t want an alignment done. But they did it and charged me for it. I didn’t argue about it because I was bit busy that day too. The complimentary was is of no use. More

The service representative Marisol offered professional, courteous, and knowledgeable information about the whole buying process. I would recommend her to anyone needing these services and will bee using he courteous, and knowledgeable information about the whole buying process. I would recommend her to anyone needing these services and will bee using her and Rick Case for my next purchase next year. More

Sales department was courteous and efficient when I bought my certified pre-owned CX-3 in 2020. I used to have no issues with the Service department but it seems like they have had some staff turnover bought my certified pre-owned CX-3 in 2020. I used to have no issues with the Service department but it seems like they have had some staff turnover and customer service has suffered. I hope that they resolve their staff issues and bring service back to the excellence they used to have. More