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Rick Case Mazda
Duluth, GA
628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 628 reviews
May 07, 2018
Terrible staff and general sale manager!!! This is the worst experience I have ever had in buying new car. Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart Cit This is the worst experience I have ever had in buying new car. Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else. Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything. AVOID THIS DEALER!!!!!!! More
by mabuttfu
Employees Worked With
RASHAD WRIGHT,AUSTIN TRAMMELL,DANTE
August 27, 2017
Rick case Mazda is the place and Curtis Tisdale is the guy. This was my 7th Mazda and my 4th purchased from Curtis Tisdale. He is the person you want when thinking of a major purchase. Thanks Curtis. This was my 7th Mazda and my 4th purchased from Curtis Tisdale. He is the person you want when thinking of a major purchase. Thanks Curtis. More
by Pwilli22
Employees Worked With
Chris in the service dept, Curtis Tisdale, Natalie Ervin
June 24, 2017
A very pleasant dealership experience On recommendation from a coworker, my wife and I decided to make the trek up to Rick Case Mazda. Although other Mazda dealerships were closer, I decid On recommendation from a coworker, my wife and I decided to make the trek up to Rick Case Mazda. Although other Mazda dealerships were closer, I decided to try out Rick Case based on the positive experience I heard about. Curtis delivered the same great experience that my coworker detailed. Both Curtis and Rick Case REALLY worked with me to close the deal. Even thought I did not find the used car I was hoping for, I still came home with a GREAT new Mazda thanks to the hard work of the whole team. Curtis delivered a "low pressure", yet eager sales approach, which I actually liked. My wife and I have already recommended Curtis to our friends and family, who love the vehicle we brought home. Thank you, Curtis. More
by DGavora
Employees Worked With
Curtis Tisdale
April 26, 2017
Buyer's Remorse Would not recommend any family or friends to Rick Case Mazda.. Love the car. Wish I had purchased it from another dealership!! High-pressure sales; Would not recommend any family or friends to Rick Case Mazda.. Love the car. Wish I had purchased it from another dealership!! High-pressure sales; promised a list of items only a few were delivered. Thank goodness my Dad is a mechanic. Do not trust them. I know Curtis and Charlie your still working on it!! More
by Corshe32
Employees Worked With
Charlie, Curtis Tisdale
March 02, 2017
Go See Curtis Tisdale at Rick Case Mazda Curtis is the guy you want to see! His time and attention were on target during our dealership visit, test drive and vehicle research. We greatl Curtis is the guy you want to see! His time and attention were on target during our dealership visit, test drive and vehicle research. We greatly appreciated his approach and professionalism. More
by Renaldo
Employees Worked With
Curtis Tisdale
February 04, 2017
Satisfied Customer Chris was great to work with! My overall experience with Rick Case Mazda was good and I am happy with my car! Will recommend to friends and family. Chris was great to work with! My overall experience with Rick Case Mazda was good and I am happy with my car! Will recommend to friends and family. More
by Satisfied Customer
Employees Worked With
Christopher Bourlakis
January 05, 2017
Horrible service manager Long story short, I was told not to come back there because I choose to take my 2016cx9 to another dealer for them to fix because they didnt want to p Long story short, I was told not to come back there because I choose to take my 2016cx9 to another dealer for them to fix because they didnt want to pay the overnight fees for the part after keeping it for 10 day... Dont bother complaining to supervisor, I went straight to mazda corporation and the bbb, state attorney general More
by luan h tran
Employees Worked With
Service manager
December 04, 2016
Great car buying experience. I bought a 2016 Mazda 3 S Touring recently and had a wonderful experience with the staff. Low pressure, friendly, and at the end of the day I'm ecst I bought a 2016 Mazda 3 S Touring recently and had a wonderful experience with the staff. Low pressure, friendly, and at the end of the day I'm ecstatic with my new car. They took care of any issues I had and the whole process was painless. Throughout the buying process everyone was friendly and helpful, two months later I don't feel like I was swindled or lied to. All of this is coming from someone who used to sell cars, (Ford and Mazda) so I know some of the signs to look out for. Wonderful experience. I highly recommend Mazda as a brand and Rick Case as a dealership. More
by KennethO
Employees Worked With
Raphael , Curtis Tisdale
July 17, 2016
Altering the price after reaching a deal Visited there to get a new Mazda 3 for my son. After agreeing on the price and well into the financing process--2.5 hours spent in the dealership--we Visited there to get a new Mazda 3 for my son. After agreeing on the price and well into the financing process--2.5 hours spent in the dealership--we were suddenly told that they somehow miscalculated the price and can only sell us the car for $1,200 more than that they have previously agreed on! This is a dealer altering the agreed price of the vehicle after the fact. Stay away. More
by Alex K
Employees Worked With
Christopher Bourlakis
June 09, 2016
Great dealership I couldn't be happier with the way I was treated. Marvin Harvey is very knowledgeable, patient, and couldn't have been any more professional. He is a I couldn't be happier with the way I was treated. Marvin Harvey is very knowledgeable, patient, and couldn't have been any more professional. He is a warm and friendly person. Without question, he's one of the very best in the industry. Lee Feiden was a gentleman and worked with me on the pricing in a very fair non-pressure way that other dealers should learn from. Charlie was also a pleasure to work with. GREAT TEAM !!! More
by M6 owner
Employees Worked With
Marvin Harvey, Lee Feiden
