Rick Case Mazda

Poor After-Sales Support While there initially was some confusion about what accessories were included with the purchase of our new CX-9, the overall buying experience went sm While there initially was some confusion about what accessories were included with the purchase of our new CX-9, the overall buying experience went smoothly enough and the people we dealt with were friendly and patient. It was only after taking delivery of the vehicle did my opinion of Rick Case Mazda take a distinct turn for the worse. Four weeks after we purchased the vehicle, I received a letter from Rick Case thanking me for visiting the dealership but stating that they could not do business with me because I’d been turned down for financing. The overall tone of the letter was offensive but it was obviously sent in error since I’d already had the vehicle for a month, had already scheduled my first payment with the finance company they had set me up with, and the fact that my credit score is well over 800. The following day I called David Koegler, the Finance Manager a Rick Case Mazda, to see if I could get some sort of explanation as to why we had received this letter and was told that he was with a customer. I left my name and telephone number with the operator and asked that David please return my call when he had a moment. Regretfully, he did not call me back nor did he return my call on the approximately eight other occasions that I left messages for him over the next 10 or so days. Frustrated, I finally called yesterday morning and asked to speak with the General Manager, Lee Feiden. He was in a meeting so I left a polite message for him asking that he return my call. Nearly two full business days later, I have heard nothing from him as well. Clearly, the philosophy of this dealership is to only pay attention to potential customers and ignore those with whom they’ve already closed a deal. Though I understand that they are very busy people who are primarily focused on making the sale to customers walking into their showroom, I find it inexcusably unprofessional and discourteous to repeatedly not return a customer’s telephone calls when a three-minute conversation could have likely cleared up the issue and left them with a potential repeat customer. A little professionalism and courtesy go a long way. I will not be doing future business with this organization nor will I be referring any of my friends or acquaintances. More

Easy transaction Came to RC Mazda to check out a Kia Forte for my son. Test drove the car with Marvin, worked out a good deal and finalized the transaction in less tha Came to RC Mazda to check out a Kia Forte for my son. Test drove the car with Marvin, worked out a good deal and finalized the transaction in less than 2 hours. Marvin even stored the car for me until my son's birthday. More

Great Salesman and Dealership Curtis was great and I got an excellent deal on my truck. I now have over 30000 miles and I have not had any trouble. Highly recommend this dealershi Curtis was great and I got an excellent deal on my truck. I now have over 30000 miles and I have not had any trouble. Highly recommend this dealership and Curtis Tisdale for your salesperson. More

"Great car. Great Service!" I had been looking for just the right used car at the right price for quite a while. I saw an advertisement for a 2015 Mazda CX-5 on line with a reall I had been looking for just the right used car at the right price for quite a while. I saw an advertisement for a 2015 Mazda CX-5 on line with a really good price. When I walked into the dealership Marvin Harvey greeted me with a smile! He was patient and gave me a lot of information needed to make a decision. I never felt pressured or encouraged to look at anything I did not want. My focus was the CX-5 as advertised. The dealership honored the advertised price with haggling. Marvin was honest, very informative, professional but personable. I felt he was not just interested in making a sale. I felt he wanted to match the right buyer to the right car for the right price. I highly recommend Marvin Harvey and the Rick Case Mazda team. More

Great service all the time. We get great service all the time from this great dealership.Friendly staff great place to buy a car and get your car serviced.I will be back no doubt We get great service all the time from this great dealership.Friendly staff great place to buy a car and get your car serviced.I will be back no doubt about it. More

Great service but pricey As always, it is a pleasure having my car serviced at Rick Case Mazda. Natalie and Steve always bring their a game.however, I feel strongly that this As always, it is a pleasure having my car serviced at Rick Case Mazda. Natalie and Steve always bring their a game.however, I feel strongly that this particular service is overpriced. Natalie and Steve are my reasons for returning to the dealership. More

Great service as always The staff here are excellent and know how to take care of their customer the moment they arrive. Thanks for all that you do. Keep up the great work!! The staff here are excellent and know how to take care of their customer the moment they arrive. Thanks for all that you do. Keep up the great work!! More

Great team, great service Really appreciated the excellent service team at Rick Case Mazda Duluth. Natalie meets you with a smile that says you've come to the right place for y Really appreciated the excellent service team at Rick Case Mazda Duluth. Natalie meets you with a smile that says you've come to the right place for your service. Everyone is genuinely made to feel at home as the service team evaluates your needs and quickly and efficiently meets them. Price is always a consideration and after pricing services I felt better having the experts handle it than a neighborhood mechanic who might do a poor job. The price paid was well worth knowing it was done properly. More

Outstanding! Could not be happier with the overall experience while purchasing our new 2016 CX-5 and trading in our Sienna van. The entire process was truly pleasa Could not be happier with the overall experience while purchasing our new 2016 CX-5 and trading in our Sienna van. The entire process was truly pleasant and smooth from sales to financing to vehicle prep. Our sales associate, Brian Weeks, was patient, thorough and professional in helping us find and purchase exactly the vehicle we wanted. More