Rick Case Mazda

I'm still in awe of the customer service we received After a completely horrendous ordeal at another dealership where I felt stuck and to the point of tears with frustration from the terrible customer se After a completely horrendous ordeal at another dealership where I felt stuck and to the point of tears with frustration from the terrible customer service I was receiving, I called Rick Case Mazda for help. I wanted out of my other deal where I purchased a car 10 days prior and had only been in it 10 minutes for a test drive. Regardless I spoke with some people at Mazda who said to come down and they would see what they could do. Fraolio approached us first and then directed us towards Curtis Tisdale. They both ended up hearing our story and they were apologizing for the way the other dealership had been treating us! I got better customer service from them in the first five minutes than I did at the other place over the course of 10 days! We test drove a car talked numbers and eventually worked out a deal. They were so kind. They kept telling me not to worry about anything and it would all be taken care of. They would get my trade in from the other dealership, transfer our down payment from the other dealership, and return the car we had been given as a loaner to the other dealership so we could drive home together in our "new" car. I was about in tears because of how easy everything was going in comparison to the other place and this time they were happy tears! I didn't know how to not worry about it because I was so used to having to take care of everything to make sure it got done. I had such a bad taste in my mouth about purchasing a car and they completely turned that around. We also worked with David Koegler who also reassured me to not worry about anything and everything would be taken care of. What an efficient finance manager. He was willing to answer our questions and we were in and out in a breeze. Words cannot express the gratitude I have for this dealership. I'm so thankful for them for helping to get my husband and me into a car we could afford and it even had more than we wanted. They had impeccable customer service and I've never felt at such ease about an "expensive for us" purchase. This was our first "big" purchase as a married couple and I don't regret it for a moment. I only wish I spoken to them first. If you want to be treated with respect and be taken care of go to Rick Case Mazda. All of my patients will hear about it from me whenever I see them where I work. I cannot stop raving about them. Thank you all so much for assisting us in our time of need and making things "right" when you had done nothing wrong to begin with. We will definitely return in the future! More

seth is a person mazda could depended and wanderful natalie ervin and seth rogers their are excellent sale rep there make me want to come to madza just to talk to them their are wanderful natalie ervin and seth rogers their are excellent sale rep there make me want to come to madza just to talk to them their are wanderful More

Great experience Even in this day and age of "internet pricing" and no-haggle buying programs (like the Costco Auto buying program I used), I don't think anyone really Even in this day and age of "internet pricing" and no-haggle buying programs (like the Costco Auto buying program I used), I don't think anyone really relishes the idea of spending a day at a dealership buying a new car. I'm certainly one of those people - or was, at least. While, thanks to the aforementioned Costco program, I knew roughly what price I could expect, I was still very pleasantly surprised by how smooth and hassle-free the whole process was, due in no small part to Mona Akpe and everyone I dealt with at Rick Case Mazda. Mona and Trey, her manager, were friendly and helpful, and eager without being pressuring. Mona was very knowledgeable about my vehicle, and answered every question I had. I did have to negotiate a bit on my trade-in, but not overly, and I was satisfied with the outcome. I chose to use Mazda Financing, and David Koegler made that experience a nice one, as well. In short, this was the most positive dealer experience I've had, and I'll have no problem recommending them to anyone. I'll be going back. More

Great experience Great buying experience. Seth helped make the whole process super easy. We could not be happier with our purchase and would happily do it all over aga Great buying experience. Seth helped make the whole process super easy. We could not be happier with our purchase and would happily do it all over again. More

Curtis Tisdale = Superior Service After a week of phone calls, emails, and trips to other dealerships, Curtis was a breath of fresh air. He was a no nonsense professional but was also After a week of phone calls, emails, and trips to other dealerships, Curtis was a breath of fresh air. He was a no nonsense professional but was also friendly and accommodating. I did not have to suffer through the usual salesman shenanigans to come to a mutually agreeable price for the car. I cannot recommend Rick Case Mazda and Curtis Tisdsle highly enough. More

Bait and Switch is Against Georgia Law We went to test out a used car that they had posted as "Sale Price". They treated us nice upon arrival and we took the car for a spin. The vehicle wa We went to test out a used car that they had posted as "Sale Price". They treated us nice upon arrival and we took the car for a spin. The vehicle was in great condition and the price was well below book value. We asked point blank "Why is the price so low?" They said "Because we need to compete with 2 larger dealers on both sides of us and need to be aggressive." When the time came to buy the car, things went bad. The short version is that they tacked on a bunch of dealer fees and jacked the price up about $800 more! In the state of Georgia, that is ILLEGAL. The law is that an advertised price MUST include all dealer fees. The only additions that can be made, by law, are tax, tag, and title. They all lied to us at the dealer and told us that "doc fees" were required by GA law. I thought that maybe I misheard or misunderstood. My wife and son both confirmed that both the salesman and the finance guy said that. We turned down the deal and left. To their credit, once I emailed them and told them that I had contacted the state of Georgia to verify whether or not what they did was legal, and was told that they had indeed broken the law, they contacted me and offered to remove all dealer fees and give us the advertised deal (plus govt. taxes and fees) if we still wanted it. I told them that we no longer trusted them after their attempt to defraud us, and no longer felt comfortable with the claim that the car was in good condition. We turned down the second deal based on what we perceived as a lack of integrity. That is our experience with Rick Case Mazda. Thank you for reading my review. More

Outstanding Dealer We highly recommend this dealership. After visiting 5 other dealerships (including another Mazda dealer) who weren't willing to give us the time we n We highly recommend this dealership. After visiting 5 other dealerships (including another Mazda dealer) who weren't willing to give us the time we needed to learn about their offers; who were so uninformed on their own product that it was shocking; who were not trained on customer service and were rude and not interested in doing business - that it was a joy to walk into this dealership and receive first class service. from beginning to end. We walked out with an outstanding top rated car and I terrific deal; and we felt appreciated. Thank you to Seth, Trey and the entire team at Rick Case Mazda - if there were 10 stars we would award it. More

Marvin is a great sales rep! Although I did not purchase a car from Marvin for personal reasons , my mother has and recommended him. He took his time with me and was extremely ple Although I did not purchase a car from Marvin for personal reasons , my mother has and recommended him. He took his time with me and was extremely pleasant to work with . He followed up and went over and beyond to make sure I had more then enough information. He was honest about what I could afford, and I did not feel like he was "jus trying to get a sale." I would definitely recommend him! More

Used 2014 CX-9 Great experience at Rick Case Mazda. Salesman Seth was fantastic and sales manager Trey bent over backwards to help us out. Worked with my wife and I Great experience at Rick Case Mazda. Salesman Seth was fantastic and sales manager Trey bent over backwards to help us out. Worked with my wife and I to get us a great deal when other dealerships wouldn't. Best experience buying a car and would definitely come back for another. Thanks again More

Go see Marvin! Marvin was an honest and knowledgeable salesperson. No pressure, just helped me buy the car I wanted. I asked for a stack of his cards and will recomm Marvin was an honest and knowledgeable salesperson. No pressure, just helped me buy the car I wanted. I asked for a stack of his cards and will recommend him to my friends. Thanks Marvin. More