Rick Case Mazda

Our family owns a Mazda Miata and a Honda Civic. At the Honda dealership, the service advisor is always trying to up sell me with items such as "We'd like to replace all your engine hoses today at a cost o Honda dealership, the service advisor is always trying to up sell me with items such as "We'd like to replace all your engine hoses today at a cost of $550." Many times it is expensive items I feel that I don't need. When you ask technical questions, most service advisors can't answer questions. And yet they are suppose to advise? Not so at Rick Case, particularly after Jeff Bradberry was promoted to Manager of Service. Jeff gets involved with making sure your concerns are taken care of quickly, correctly, and usually at a cost less than you were expecting. Jeff spent 20 years as a mechanic and very capable of explaining (and showing you) what needs to be done, how it is done, and an honest assessment of the time frame involved so your budget and your safety are respected. I wish the Honda Dealership had a Jeff Bradberry. More

I was very excited about buying my 2011 mazda 3, and look forward to future car purchases with mazda. The only thing i have a problam with is why the people that helped me didn't stay long.I am glad robert b forward to future car purchases with mazda. The only thing i have a problam with is why the people that helped me didn't stay long.I am glad robert burke contacted me and let me know he would be taking over my recent car purchase and explained to me what happend, and said he would take care of me. But over all the experience has been great considering it was my first car :) I got a really good deal too :) I hope to continue to stay with mazda if i ever decide to get another vehicle in the future. More

All of my experiences at Rick Case have been pleasurable experiences. From the excetional salesmanship of Emmauel to the high-level of professionalism displayed by Mike in Service, I couldn't say enough. I experiences. From the excetional salesmanship of Emmauel to the high-level of professionalism displayed by Mike in Service, I couldn't say enough. I would definitely recommend this dealership to my friends and family! More

The peace of mind I have received over the last eight years from the excellent service provided by the Rick Case staff (both sales and service) leaves me confident that the three generations of my family years from the excellent service provided by the Rick Case staff (both sales and service) leaves me confident that the three generations of my family here in Lawrenceville continues to have affordable, safe and reliable transportation. More

My experience with everyone I came in contact with at Rick Case Mazda was wonderful. While I had never visited this dealership before, I felt extremely comfortable with my experience and will suggest Ri Rick Case Mazda was wonderful. While I had never visited this dealership before, I felt extremely comfortable with my experience and will suggest Rick Case Mazda and Grey Fenn to anyone I know who is looking to purchase a new vehicle. After such a wonderful experience, I can't imagine car shopping anywhere else! More

Emmanuel was very helpful. I did not feel like he was trying to get us to buy a car just so he could make a sale. He seemed very interested in getting us into the car that was right for us. In fact, he trying to get us to buy a car just so he could make a sale. He seemed very interested in getting us into the car that was right for us. In fact, he was very patient as we test drove several cars at 3 different Rick Case locations. More

Going into my first car-buying experience, I was a bit nervous about it. I had never personally dealt with a dealer, and being 23 right out of college, I was afraid the dealer would see me as an easy tar nervous about it. I had never personally dealt with a dealer, and being 23 right out of college, I was afraid the dealer would see me as an easy target and pressure me. Marty, however, made me feel very comfortable throughout the whole process and was able to accommodate many of my needs that some would have seen as difficult or bothersome. Everyone else at Rick Case was very friendly as well; I felt right at home walking about their lobby. More

Marvin Harvey, Roger Beckley, James Wong, Randall in Finance, and other associates provided exemplary service. Marvin and Roger are not selling cars; they are finding suitable homes for vehicles they b Finance, and other associates provided exemplary service. Marvin and Roger are not selling cars; they are finding suitable homes for vehicles they believe in. My family felt we were dealing with people who cared for what we wanted and not for pushing a car on us. It was a pleasure working with Marvin and Roger. They never worked against us. We purchased a 2011 CX-9 based on Costco pricing. There was no haggling involved. Marvin and Roger delivered more than what they said they could at a most reasonable price. We had some specialized demands and were indecisive on vehicle color. Roger, with a lot of looking, was able to find a vehicle that met our demands and initial color. Although we decided on another color with the same unique demands, Roger and Marvin did not express any impatience or annoyance. They stated that they wanted my family to be satisfied. I truly felt that Roger and Marvin would have rather had an unsold vehicle than force a sale to an unsatisfied or unsure customer. Marvin, again with a lot of effort, found a car in the color and condition that we requested. However, we were still hesitant and could not commit to a purchase. Again, Roger and Marvin gave us room to think about the purchase. They never approached us or pressured us during our time of hesitation by prattling on and on about the attributes of the vehicle. Several times, we walked in to talk to Marvin and/or Roger without appointments. Other times, we would make an appointment, break it, and then wind up showing up anyway. Roger and Marvin worked with our schedule anomalies and never expressed any frustration. Although we were at fault, Marvin and Roger always apologized for making us wait while they were with other customers. Also, I highly commend Salesman James Wong who took me on my first test drive of a CX-9. I told James I wanted to test drive the CX-9 but my wife, who was not with me, would be the ultimate decision maker. On the test drive, James asked me what other vehicles I was considering. While told James what else I was considering, he at no time disparaged these other vehicles. That proved to me that James is a high class individual. James did not try to sell me a car that day. He introduced me to his Sales Manager Roger Beckley. Roger and I talked about car buying in general in this internet era where invoice pricing is readily available. Roger did not try to sell me a car either. He invited me to bring my wife and family for a test drive any time. We feel great about purchasing a vehicle from our new friends at Rick Case. It was pouring rain when we were picking up our vehicle to take home. While my family was inside the dealership, I stepped outside to perform a religious ritual meant for seeking the safe operation of our new vehicle. I was really touched when a salesman, with whom I had not interacted with directly, came out to hold an umbrella over my head. Rick Case Mazda cares for its customers. I believe this is a culture fostered by the dealership management and salespeople. More

Marvin Harvey is a great salesman he does his job well. Me and my husband really enjoyed working with him. I have told people to go see him when they are ready to buy this is a salesman that you need for y Me and my husband really enjoyed working with him. I have told people to go see him when they are ready to buy this is a salesman that you need for your buisness. Thank you so much Marvin for a great experience in buying a car. It is never been like that. More

Grey was great. Very helpful and knowledgeable. Had a little problem with something I had ordered, but Grey fixed it with no problems. I would definitely purchase another car from him. I did think Grey h little problem with something I had ordered, but Grey fixed it with no problems. I would definitely purchase another car from him. I did think Grey had to work a little hard with his superiors to get the price that we wanted. Thanks Jennie More