Rick Case Mazda

I bought my first new car from Rick Case 11 years ago. I still drive the car and Rick Case still does the maintenance. Jeff Bradberry was my mechanic but he moved up to the office. I still go there becaus still drive the car and Rick Case still does the maintenance. Jeff Bradberry was my mechanic but he moved up to the office. I still go there because I know Jeff is there and he always makes sure I am taken care of. I have nothing but goods to say about the guys over at Rick Case in Duluth. More

Every thing was ok. I think they should 've discounted the car a little, but overall it was painless. As far as customer service goes, these guys are top notch. Also, I was in and out of there in about tw the car a little, but overall it was painless. As far as customer service goes, these guys are top notch. Also, I was in and out of there in about two hours. That's test drive, fueling the car, and transferring all of my junk from my trade to my new car. More

I found the car we bought on the website, and corresponded with Grey Fenn, who was extremely helpful. We ended up putting a deposit on the car and went a couple days later to pick it up. Grey hel corresponded with Grey Fenn, who was extremely helpful. We ended up putting a deposit on the car and went a couple days later to pick it up. Grey helped make the experience a great one, and the whole process was painless. My wife loves the new Mazda 2, especially the "alien green" one she got! I highly recommend Rick Case, and call Grey! More

I couldn't have asked for a better experience - well that is unless they would have bought me dinner as well. Though it was much longer than I anticipated (approx 4 hours) I made friends with everybody in t is unless they would have bought me dinner as well. Though it was much longer than I anticipated (approx 4 hours) I made friends with everybody in there. I honestly can't complain. Thanks guys! I love my ride! More

I was looking for a CRV and Rick Case had it. The year and the model i wanted. Grey Fenn helped my in the process, by email and in person. Grey customer service was excellent. Reason why? it was HONEST, s and the model i wanted. Grey Fenn helped my in the process, by email and in person. Grey customer service was excellent. Reason why? it was HONEST, something that today it is difficult to find. Grey wasnt pushy like other dealerships and try to work out with my budget. The transaction was smooth and the dealership compromised to fix minor details on the car. Grey even gave me a ride after I dropped off my car. For all these reasons and mainly for offering a good customer service with courtesy and honesty I gave Gray Fenn two thumbs up! CG More

I bought a 2010 Mazda3 Grand Touring hatchback from Grey at Rick Case Mazda back in July. It was the first car I looked at when I decided to replace my 2003 Civic Hybrid but it wasn't the only. I really had at Rick Case Mazda back in July. It was the first car I looked at when I decided to replace my 2003 Civic Hybrid but it wasn't the only. I really had no idea which car was the right one for me when I started looking and I spent months looking at different makes and models and test driving before I settled on the Mazda3 Through all the waffling and stalling on my part, Grey was a great resource. He was truly interested in helping me find the right car for my needs. He helped me find and consider the comparable vehicles both by direct recommendation and by showing me the information available at Kelly and Edmunds to verify his recommendations independently. He happily took me on multiple test drives not just in the Mazda3 but in multiple vehicles available at the Rick Case dealerships in the vicinity. From the first time we said hello to signing the papers, it was busy couple months on my part. Grey never once pestered or pressured me and was always available to answer questions. When we settled down to negotiate the price and options he didn't yank me around like people expect from car salesmen. I got a very well equipped vehicle at an amazing price and took delivery the next weekend exactly when it was convenient for me. From test drive to delivery, the entire process was smooth and wonderful. The only problem came in when dealing with the tag. It took the title department about 6.5 weeks to get the paperwork to the county offices. Around the end of the 30-day window for registering the vehicle I was leaving for an out-of-state vacation so I got on the phone with Grey and he confirmed the state of the paperwork, acknowledged the problem but since he couldn't get it fixed himself before I had to leave town, he explained and helped me through the DMV's extension process. It wasn't a flawless transaction but Grey was great. More

Marty made the experience of finding a car truly enjoyable. Being a first time car buyer and female buying a car can be extremely intimidating, but with Marty's help I was able to get the car I want enjoyable. Being a first time car buyer and female buying a car can be extremely intimidating, but with Marty's help I was able to get the car I wanted, at the price I wanted, and with EXCELLENT customer care. Thanks Marty! Can't wait to come back and get another one from you! More

Peter Yeo who happens to be the General Manager is the best salesman I have ever worked with. He is downright honest, to the point, and no mundane negotiating tactics. He is upfront with you on what he best salesman I have ever worked with. He is downright honest, to the point, and no mundane negotiating tactics. He is upfront with you on what he can offer on a vehicle. He is true to his word on his promises. I would recommend this Manager to work with on a vehicle anyday anywhere . His help Robert is a gentleman but he needs work on his knowledge of cars as well as the basics of the car selling business. He was friendly and he worked to the best of his abilities to keep me happy. On the other I hand, I would have appreciated if Randall the finance manager was more honest in outlining the financing options and that happened to be the only sore spot I had in the whole car buying process More

Jeremy was so helpful with buying my new Mazda, right from the beginning he was extremely detailed and up front. I would recommend anyone who is in the market for a new car, to go see him. He was very pe from the beginning he was extremely detailed and up front. I would recommend anyone who is in the market for a new car, to go see him. He was very personable and informative, a great people person. He is a great asset to Rick Case Mazda. More

I really appreciated the way I was treated by the team at Rick Case Mazda. James (my sales rep) was very attentive and helpful. Never once did I felt pressured or annoyed with the typical car-salesman tactic Rick Case Mazda. James (my sales rep) was very attentive and helpful. Never once did I felt pressured or annoyed with the typical car-salesman tactics. Being a first-time new car buyer, I had many questions during my appointment with James. Everything was answered in a straight-forward manner; this really helped me become more confident in my decision. The entire team was courteous and professional. I love my Mazda3 and can't be happier with my decision. More