Rick Hendrick Buick GMC Duluth

Came to see a canyon at4 there wasn’t any in yet but Alexis was good Alexis was good More

Saw the 1500! Sierra it was nice! I worked with an Advisor Alexis he was nice Sierra it was nice! I worked with an Advisor Alexis he was nice More

Worked with Alexis he was great. Very nice very professional. Came to look at the envista Very nice very professional. Came to look at the envista More

Eddie was great, didn’t get the car though dealership didn’t have the right color didn’t have the right color More

Eddie was great, didn’t get the car though dealership didnt have the right color didnt have the right color More

Eddie was great, didn’t get the car though dealership didnt have the right color didnt have the right color More

Devon made the car buying experience so simple and smooth. Go see him! You wont regret it. smooth. Go see him! You wont regret it. More

Transactional vs Relational Not customer centric reactive vs proactive Service and maintenance is a key factor in a customer's experience of ownership and potential brand loyalty. Servic centric reactive vs proactive Service and maintenance is a key factor in a customer's experience of ownership and potential brand loyalty. Service Advisors should be empowered to build relationships that include trust, transparency, and other key factors that create an atmosphere of customer confidence in the dealership. My negative experience with the dealership's service department is not a failure of the Service Advisor, rather it's a failure of management, ownership, and an entrenched automotive industry standard of transactions over relationships. That's as much as I'm willing to share. More

Ellis was amazing in helping my family find a new vehicles. I will go to him for all of my car buying needs and recommend my family and friends vehicles. I will go to him for all of my car buying needs and recommend my family and friends More

Jeff Williams in service was excellent in communication and providing repairs for reasonable cost. Also providing transportation to home since I was within 10 miles was extremely valuable perk. and providing repairs for reasonable cost. Also providing transportation to home since I was within 10 miles was extremely valuable perk. More