Rick Hendrick Buick GMC Duluth

Ron Ruberry was great Ron was efficient, knowledgable and respectful of my time. He also saved me over 500.00 off the lowest price I had received at 2 other dealerships. Ron was efficient, knowledgable and respectful of my time. He also saved me over 500.00 off the lowest price I had received at 2 other dealerships. More

Worth the trip The entire crew was pleasant to work with. The whole day was a bit complicated (on my lender's behalf) so I was there for a few hours but the staff th The entire crew was pleasant to work with. The whole day was a bit complicated (on my lender's behalf) so I was there for a few hours but the staff there made it enjoyable and ensured that I was as comfortable as I could be. The long drive was more than worth it to work with everyone there. More

Great customer service My salesman was Ron Ruberry. He was very helpful in finding the right vehicle for me. He responded to all of my texts and always kept me informed. He My salesman was Ron Ruberry. He was very helpful in finding the right vehicle for me. He responded to all of my texts and always kept me informed. He made me feel like I was his only customer. The service department is great too. I would definitely recommend this dealership. More

Great experience I could never of ask for a better relationship with the people that looked after all my needs, everything I asked about, they always had a great answe I could never of ask for a better relationship with the people that looked after all my needs, everything I asked about, they always had a great answer for me, Christina Bowden was my super lady that I was happy to work with, Denis Rose, I could ask him a question and he would always have a great answer, Todd Long thank you for getting back to me, and of course Christopher Tsakonas, he was amazing to work with, a lot of smiles and reasured me that I would love the car. To all, I do love my car. Look forward to seeing you all again soon. Jackie Cross More

Trade in value I call and set up an appointment after talking with the sell person,they went up on theirs and down on mine .I teach automotive i keep up with what ca I call and set up an appointment after talking with the sell person,they went up on theirs and down on mine .I teach automotive i keep up with what cars are worth .they low ball.Days later they called and we have finally worked out something .We have a deal put someone sold the car i put a deposit on ,been 3 day still don't have a car. More

Great Customer Service First time to purchase a vehicle from Rick Hendrick Buick GMC of Duluth GA. Customer service was outstanding all around, our salesman JOHN WADDELL was First time to purchase a vehicle from Rick Hendrick Buick GMC of Duluth GA. Customer service was outstanding all around, our salesman JOHN WADDELL was great!! He was very helpful before, during and after our purchase. Everyone that my wife and I met at the dealership, was very outgoing and nice. I would highly recommend calling John Waddell before your next vehicle purchase. More

Excellent Service - Love my New Car! Love my new Chevy Trax and my salesman, Brad Briar was extremely thoughtful, informative and patient with someone who hadn't purchased a new car in si Love my new Chevy Trax and my salesman, Brad Briar was extremely thoughtful, informative and patient with someone who hadn't purchased a new car in sixteen years. Brad made a stressful situation an extremely happy event. And all the folks at Rick Hendrick Buick GMC were terrific. More

This dealership lies and lies I have called Rick H on 2 separate pre owned vehicles, both times I was told these vehicles were on site and available, both times neither vehicle wer I have called Rick H on 2 separate pre owned vehicles, both times I was told these vehicles were on site and available, both times neither vehicle were part of the dealerships inventory, both times the "GM" offered to go to the auction to buy what I wanted and both times I was lied to and decieved. DON'T go here unless you want to be lied to, PERIOD! More

2011 MKX trade Thanks To the staff for a great deal, John took care of us, drove four hours from TN to trade with this dealer at my price, love the MKX and enjoyed t Thanks To the staff for a great deal, John took care of us, drove four hours from TN to trade with this dealer at my price, love the MKX and enjoyed the experience. More

One of the worst customer service staff anywhere I have been going to this dealership for service out of no other choice (distance from my house) for my brand new Mazda. I have a 6 complimentary ser I have been going to this dealership for service out of no other choice (distance from my house) for my brand new Mazda. I have a 6 complimentary services when I purchased my Mazda from another Rick Hendrick. I've been here three times. Let me summarize my experiences: 1. The full service (30 min task) takes about 4.5 to 5 hours every time. 2. They never look you in the eye when you come up or even greet you. 3. They disappear for hours and you can't find the service managers. 4. They act like you're stupid - for example, one service manager told me I need to prepare better by calling the dealership ahead of time to make they have my oil filter. I made an appointment, so why the xxxx do I have to make sure they are prepared? 5. They lost my wheel lock ($60) once, then blamed it on me, so I bought a new one from next door, then miraculously they found it, but they wouldn't buy the new wheel lock from me. They asked me to call a manager who never answers the call. 6. I've had tire lights go off after I get on the highway and when I call them they don't have direct line to the actual dealership, just a call center, so have to turn back for them to reset the light. 7. Quality of the actual work is poor. 8. Dealership is clean and has coffee - that's about all the good things about it. I'll never go back and I encourage you never to give them your business. I will now drive 45 extra minutes on top of my 45 minute drive to go to Rick Hendricks Mazda Mall of Georgia. More