Rick Hendrick Buick GMC Duluth

Excellent experience Staff was friendly and professional. Excellent service all around. Would highly recommend to family and friends. Sales staff was awesome, look forwar Staff was friendly and professional. Excellent service all around. Would highly recommend to family and friends. Sales staff was awesome, look forward to my next purchase there. More

Trade In First, I don't know how this dealership got my contact info, but all of a sudden I started receiving numerous phone calls from sales consultants regar First, I don't know how this dealership got my contact info, but all of a sudden I started receiving numerous phone calls from sales consultants regarding "good news. I can trade in my Buick before my lease ends and get a great deal." So I made an appointment with Makaylah to have my vehicle appraised. When I arrived, I was referred to sales consultant, Eursula Marsh. After test driving a couple of vehicles, she introduced me to the manager. He sat down and informed of my options and what my car note payments would be. For some reason I thought the payments would be lower than he quited, considering the fact I was trading in my 2013 Buick, which was in excellent condition. I kept asking him and Eursula what the trade in value was on my car and if there was any equity that could go towards the new vehicle. Neither one of them ever answered my question. I sat at the dealership for hours, only to be told, after 4 hours of waiting, that I would have to wait until Monday for a final decision because GM Financial was closed on Sundays and they needed the exact payoff amount on my car. Eursula assured me she would call me on Monday to keep me informed. After not hearing from her, I called later that evening and left her a message. She never returned my call. I then sent an email to Makaylah Johnson. She responded right away and asked if I had a cosigner to "strengthen my loan." I told her no. I didn't understand her question since Eursula told me credit score was not an issue, and that I should be fine because I had been making on time payments to GM Financial. Afterwards, I never heard back from either sales consultants, the manager, or finance manager (Dennis). I feel so humiliated and I feel as though my time was tasted. I feel I was treated like a low class citizen because of challenges on my credit; these people were not professional or courteous enough to call and say something. I will NEVER go back to this dealership for any reason. Very disrespectful! More

Awesome experience Our rep Tenelle Clemons was awesome and so helpful. He made the process painless and got us the deal we needed. We will definitely be long-time custom Our rep Tenelle Clemons was awesome and so helpful. He made the process painless and got us the deal we needed. We will definitely be long-time customers. More

My new car My experience was a very easy process. My sales professional was Curtis Richardson, who helped us throughout he entire process. The car was not on t My experience was a very easy process. My sales professional was Curtis Richardson, who helped us throughout he entire process. The car was not on the lot, however, Curtis found the car we wanted and kept us aware during the transaction. Thanks Curtis for everything.. More

Alex is the best! Alex was very helpful during my car buying experience. I would recommend him and the dealership to anyone interested in buying a car without a lot of Alex was very helpful during my car buying experience. I would recommend him and the dealership to anyone interested in buying a car without a lot of hassle. More

A great place to buy a vehicle The sales associate was courteous and knowledgeable, was not pushy or aggressively trying to upsell me on features or options or accessories I was not The sales associate was courteous and knowledgeable, was not pushy or aggressively trying to upsell me on features or options or accessories I was not interested in purchasing, and provided me with answers to all of my questions. More

Awesome Customer service Although I was skeptical of car dealerships, Tenelle and Cory have been awesome. I really appreciate the service provided and made the process effortl Although I was skeptical of car dealerships, Tenelle and Cory have been awesome. I really appreciate the service provided and made the process effortless. Thanks fellas More

Friendly and helpful assistance First time buyer and my experience was great! Both the salesman and the general manager helped me a lot and got me a great deal on my car! I would gre First time buyer and my experience was great! Both the salesman and the general manager helped me a lot and got me a great deal on my car! I would greatly recommend the dealership! More

Awesome experience We needed a good reliable car for my daughter and went to Rick Hendricks just to see what they had. The service was so nice and friendly we were able We needed a good reliable car for my daughter and went to Rick Hendricks just to see what they had. The service was so nice and friendly we were able to get the perfect car for her. We got a fair amount for our trade in and I would highly recommend them to anyone Shout out to Tenelle Clemons and Glen Gibson!!! More

Excellent Buying Experience Initially, I was hesitant to purchase a new vehicle; I wanted the numbers to be right and I wanted to ensure I was making a great choice. I was very Initially, I was hesitant to purchase a new vehicle; I wanted the numbers to be right and I wanted to ensure I was making a great choice. I was very pleased with the experience that I had at Rick Hendrick Buick GMC. The sales consultant, Treveayon Tripp, took the time to make sure I was satisfied with my purchase. He also had great energy and seemed very knowledgable about the vehicles. I appreciate the great customer service! More