Rick Hendrick Buick GMC Duluth

NO, NO, NO, EXPERIENCE WAS HORRIBLE! I have been to this NO, NO, NO, EXPERIENCE WAS HORRIBLE! I have been to this dealership on numerous trips to buy a vehicle the first day I went there I bought an Audi th NO, NO, NO, EXPERIENCE WAS HORRIBLE! I have been to this dealership on numerous trips to buy a vehicle the first day I went there I bought an Audi they told me to bring it back because the bank had not approved me for the vehicle, so that was fine I still continued to deal with the dealership because they had already ran my credit for an approval. I then went back to them 1 week later to see if they had a vehicle there that will work for me there wasn't any there so they put me back in the Audi with a lower down payment and pay off my previous car loan so I was happy. 1 week later they make me bring the car back get back in my car which was no problem, so know I am upset with the company for playing with my emotions. Not to mention I took my mom there they approved her for a new 2014 car told her she had to put a certain amount down, 1 week later they called her back and told her she has to put more money down. So NO I will no longer recommend this company to anyone because if I am not mistaken an approval is supposed to be final before I put my signature on any paperwork, not weeks later once I get comfortable In a vehicle. They do not stand by there word and gives you false hope, false information just to get you in a car. More

Friendly Customer Service The customer service that I received at Rick Hendrick was overall good. Tenelle was very helpful and resourceful. I really appreciate the lengths that The customer service that I received at Rick Hendrick was overall good. Tenelle was very helpful and resourceful. I really appreciate the lengths that he went through to ensure that I found and received the vehicle that I needed. More

When purchasing my brand new vehicle a 2014 Chev Cruse I was welcome with great pleasure and respect. The salesmen Robert Parsons was very professional and I would recommend him to all my friends. I love my was welcome with great pleasure and respect. The salesmen Robert Parsons was very professional and I would recommend him to all my friends. I love my new car and I would purchase my next one from Rick Hendricks Buick. More

Great customer service!!!Very patient and courteous, was there every step of the way without any distractions, knowledgeable about every question we had about our new buick enclave! Best dealership experien there every step of the way without any distractions, knowledgeable about every question we had about our new buick enclave! Best dealership experience ever! More

Lexi was beyond phenomenal. she made sure i walked out with a car that was suitable for me financial as well worth the monthly payment with a car that was suitable for me financial as well worth the monthly payment More

Wonderful experience from Rick Hendrick's Dealership in Duluth! The staff was extremely friendly and helpful. Tenelle was our sales representative and spent time understanding our needs. At the end o in Duluth! The staff was extremely friendly and helpful. Tenelle was our sales representative and spent time understanding our needs. At the end of the day, we found the perfect vehicle for our family. I highly recommend this dealership and Tenelle if you are looking to purchase a GMC/Buick vehicle. More

Tim and Tenelle were very helpful and kind! They were very professional and caring! I havent bought a car in over 5 years and they made it a breeze. Thanks to a winning team at Rick Hendrick Buick GMC I very professional and caring! I havent bought a car in over 5 years and they made it a breeze. Thanks to a winning team at Rick Hendrick Buick GMC I am truly happy!!!!! More

I had an awesome time at the dealership, everyone is vey friendly and is not afraid to put themselves in your shoes. The most amazing thing I have never been to a dealership where they try to work with what friendly and is not afraid to put themselves in your shoes. The most amazing thing I have never been to a dealership where they try to work with what is in your pockets. Great dealership will highly recommend. More

Basically unfriendly. there is no greeting by all 3 service advisors when you enter the bay. No call back when car is ready, or if there is a delay in the service work. Service Dept workers need to b service advisors when you enter the bay. No call back when car is ready, or if there is a delay in the service work. Service Dept workers need to be overhauled. If you don't like dealing with people, please get in a line of work where you don't have to deal with people every day. More

Tenelle Clemons, was extremely helpful. The process finding a vehicle was difficult, but he stuck through the process with me. The first vehicle that I choose had problems. When Tenelle, became aware finding a vehicle was difficult, but he stuck through the process with me. The first vehicle that I choose had problems. When Tenelle, became aware of the issue he would not sell me the car. I am grateful for his honesty. You do not meet to many salesmen who are honest. Overall although this process was difficult and stressful, I would recommend Tenelle as a preferred salesman More