Rick Hendrick Chevrolet Duluth

You can't trust them! My wife and I was in search of a new vehicle because we were so upside down on our current vehicle. Through out my days at work I would always hear Ri My wife and I was in search of a new vehicle because we were so upside down on our current vehicle. Through out my days at work I would always hear Rick Hendricks Chevrolet Duluth radio ads. So, we decided to get them a try. Bad idea! Going up to the dealership we already knew our credit was bad but we wanted to get back on track and get out of our current upside down loan. We initially tried to trade our vehicle in for a 08 Tahoe. We arrived at the dealership around 11:30am on a Sat. With an appointment we waited about a hour before we were told that the guy that I spoke to on the phone wasn't available and Phil would be helping us. So, we begin the car buying process. We let him know up front our situation. After he explained to us that with the negative equity that we had in our trade in it would be hard to get finance for a used vehicle. So my wife and I agreed we could started looking for a new vehicle. After picking out a car that we liked, we started the financing part. At this time it's about 4:00pm. We asked if we could get our keys for our trade in to go get something to eat. Phil took about a hour to come back saying we could use a loaner vehicle because they were still working on the deal. Once we got back, one of the finance guy told us if we gave them a $1000 down they would be able to get the monthly payments to were would feel comfortable paying. We agreed on the terms. We did all the paperwork and even bought an extra service from them. So, around 9:00pm we drove off in our new vehicle. On that Monday, we drove a hour back up to the dealership so we could get our second set of key. Once we tried to get the tag, the DMV told us that the information wouldn't in the system yet. So, after 3 weeks of trying to get the tag my wife called back up to the dealership. The finance lady told her there were additional paperwork that needed to be sign. This was on a Friday at 6:00pm and we live a hour away from the dealership. We told her that we would come up there Saturday morning. Once we arrived at the dealership, we asked for the lady to 4 different people. The lady walked by us several times without acknowledging us. So we left. We got a mile down the road and I received a phone call from her asking us to come back. So we did. Once inside of her office she stated that our loan didn't fall through. Either we give them an extra $2000 or take a lesser vehicle. We told them to give us our trade in back. It took them about a Hour to find our trade in. We were highly upset. I googled our situation and found out that what we had been through was a scam. It's called a Bait and Switch/YoYo scam. I started looking at their Facebook page and other review sites to see if others had been through what what we when through. And, yes there are others. If we would have done our research on Rick Hendricks Chevrolet Duluth, we wouldn't have wasted our time with them. More

Good experience I had a good experience at Rick Hendricks Chevrolet. Jonathan was so funny yet willing to work and do what was needed to get the sale. Thank you to hi I had a good experience at Rick Hendricks Chevrolet. Jonathan was so funny yet willing to work and do what was needed to get the sale. Thank you to him and Carlos for being there late and going above and beyond to look stuff up and work things out. I will recommend them to others. Thanks guys! Keyna Layfield More

best dealership I have ever been to!!!! So easy to deal with. I could not have asked for any better service!!! Robert and Christian were with me every step of the way. I will recommend them So easy to deal with. I could not have asked for any better service!!! Robert and Christian were with me every step of the way. I will recommend them to everyone I know. More

Wonderful experience with Michelle Rudolph Michele was the person and she was very nice to me and my in laws , children, and my husband she was pleasant and made my experience there wonderful I Michele was the person and she was very nice to me and my in laws , children, and my husband she was pleasant and made my experience there wonderful I went there for a used car and ended up buying a new nicer car I'm very happy with my purchase More

Miguel Guerrero is the best at what he does!! My wife and I where very impressed with the way he handled or deal. He was very accommodating, knowledgable about his inventory, and diligent with his My wife and I where very impressed with the way he handled or deal. He was very accommodating, knowledgable about his inventory, and diligent with his negotiating. We recommend everyone that's looking for their next Chevy to stop by and see him. More

Jake was very accommodating to my wife and I He was great, patient with my wife and I as we teat drove nearly every SUV he had on the lot calls to check on us and make sure we are still enjoying He was great, patient with my wife and I as we teat drove nearly every SUV he had on the lot calls to check on us and make sure we are still enjoying our purchase I look forward to working with him again in a year. More

Best experience ever buying a car! Trey Bledsoe went above and beyond during the purchase of my vehicle! I would recommend him and the dealership to anyone. Before I purchased my vehicl Trey Bledsoe went above and beyond during the purchase of my vehicle! I would recommend him and the dealership to anyone. Before I purchased my vehicle I did a good bit of research online. This was by far the best price I could find. Very satisfied! More

Great experience I bought my new Silverado from Jonathan Spencer. We had a great time working together. Jonathan made the experience fun, he has a great sense of humor I bought my new Silverado from Jonathan Spencer. We had a great time working together. Jonathan made the experience fun, he has a great sense of humor and excellent customer service skills. More

It was a wonderful experience. . I went to Rick hendrick in duluth expecting the worse because I had bad credit, I just knew I wasn't going to be able to get a car. I was sooooo wrong I went to Rick hendrick in duluth expecting the worse because I had bad credit, I just knew I wasn't going to be able to get a car. I was sooooo wrong. I talked to Kevin Jones on the phone before I went and he told me he would get me into vehicle and to trust him. Of course that's what all salesmen say, but he proved me so wrong. Not only did I get a car but a 2015 with reasonable payments, got my car detailed and filled up the tank. I could not have asked for better service. I now send everyone his way. So if you need a car and exceptional service go to rick hendrick chevrolet in duluth and ask for Kevin Jones. More

Best deal, best experience, best dealership I recently purchased from Michael Kang and it was one of the best car buying experience. Not only did I get an awesome rate, but the customer service I recently purchased from Michael Kang and it was one of the best car buying experience. Not only did I get an awesome rate, but the customer service was excellent from both Michael Kang and Steven Ostrovich (finance manager). They were patient and thoroughly explained everything. Transparent is what these guys are and I walked away getting the best deal. Will buy again from these guys and definitely recommend them to anyone who's looking for a brand new car or a pre-owned. More