
Rick Hendrick Chevrolet Naples
Naples, FL
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Excellent service! Efficient, polite service lady. Oil change and annual service in just over an hour for a good price. Only poor part was the “alignment needed” b Efficient, polite service lady. Oil change and annual service in just over an hour for a good price. Only poor part was the “alignment needed” banner on the wall - after driving in over a measuring device to enter the service bay. Six months ago, getting an appointment for my Chevy Equinox, I drove my Jaguar XK convertible there. Upon entry the sign said “alignment needed”. So I drove to the Jaguar dealer, who advised me that my XK was properly aligned! I do not understand why an honest Chevrolet dealer would have a scam like this - the first thing you see upon entry! Get rid of this!!! Dr Braden More
Finding your car doesn't start on the first day of your maternity leave- days before you're due to give birth- is the last way anyone wants to start their day. I had my vehicle towed to Rick Hendrick Chevr maternity leave- days before you're due to give birth- is the last way anyone wants to start their day. I had my vehicle towed to Rick Hendrick Chevrolet to figure out what was going on. Eric was the most patient and kind service technician. He helped me to get my car checked in and a rental car lined up, even assuring me that there was flexibility if I was in the hospital when my own car was done and the rental car was due back. We thought I'd have to be shuttled to the airport to receive a rental, but he worked it out to receive one right there on the lot. He even offered to help me move my hospital bags and car seat over to the new vehicle. This is not how I expected to spend my day, but I couldn't be more grateful for the smiling face on the other side of the counter as I did! Wonderful service. More
Service is impeccable! We were on time for our appointment and we met with our Service person right there on the spot. While our vehicle was in the service bay - the We were on time for our appointment and we met with our Service person right there on the spot. While our vehicle was in the service bay - then sent us a video with and update on our requested services and the video was a great idea and appreciated too More
Javon in the service department was excellent from the moment I arrived. Great customer service, kept me informed of the length of time to expect to wait, explained everything in detail. Thank you for a moment I arrived. Great customer service, kept me informed of the length of time to expect to wait, explained everything in detail. Thank you for a great experience More
Great service, staff is on it, Clinton was a great help during my car being serviced. Answered all of my questions and offered me a comfortable place to sit. during my car being serviced. Answered all of my questions and offered me a comfortable place to sit. More
Use caution! If you get service there, confirm that they actually perform the work. Merely having the dealer invoice docs will not be enough. Even with a paper tr If you get service there, confirm that they actually perform the work. Merely having the dealer invoice docs will not be enough. Even with a paper trail, the service manager Jack Noguera refused to do the right thing and replace the part. Corporate had to get involved. No apologies…no accountability. Extremely disappointing customer service and in no way representative of Chevrolet values. More
I was very impressed by the efficiency and personal attention I received. My sales associate Lis Fuenmayor was very knowledgeable and attentive to my every need. attention I received. My sales associate Lis Fuenmayor was very knowledgeable and attentive to my every need. More