Rick Hendrick Chevrolet Naples

Great customer service . Wish I could get in and out quicker but will gladly deal with time as long as quality of work and people is top notch customer service . Wish I could get in and out quicker but will gladly deal with time as long as quality of work and people is top notch More

A terrible experience The check engine light in my Equinox came on om a Saturday at 3:30. I called Rick Hendrick to make on appointment. My call went to voice mail. I le The check engine light in my Equinox came on om a Saturday at 3:30. I called Rick Hendrick to make on appointment. My call went to voice mail. I left a message requesting an appointment. I did not hear from them on Saturday. Sunday was Easter, so I know I would not hear from them, I expected to get a call on Monday. I did not get one by 11am, so I called to make an appointment. I was told the soonest they could get me in was Wednesday. I believe my appointment was for 10am. I arrived a few minutes early. I waited for 30 minutes before a representative greeted me and got my car checked in. I expected to have a diagnosis by the end of the day. By 4pm I had not heard anything so I called. The receptionist told me that Joe, my advisor was away from his desk and she would leave him a message to call me back. I did not get a call back that day. I called again on Thursday. I left another message for Joe to call me. Late in the day he finally called. This means I was without a car for 2 days at this point and had missed 2 days of work. He asked me if the car had been in an accident. I said yes it had been back in November. He said that the shop who repaired it had done some thing improperly and that was what was causing the problem. Ho told me I needed to contact my insurance company and that this would have to go through the insurance,He also told me not to drive until the repairs were done. So, I called the insurance company, Progressive, They told me to take it to Gerber, who had done the repairs after the accident. I took Friday off from work to get my car from Rick Hendrick and Drive it to Gerber. When I got to Gerber they looked at the diagnostic report and told me that they don't do those kind of repairs and it would have to go back to Rick Hendrick. I called the insurance company back to see what they wanted done. They told me to take it back to Rick Hendrick. I called Rick Hendrick and was told they could not get me an appointment for a week. The insurance company set me up with a rental car on Saturday. I missed a total of 4 days of work at that point due to being told not to drive the car, So, took it back to Rick Hendrick for the appointment. Was told the parts were on back order with no estimated arrival date. Also, Catillitic converter was probably damaged due to me driving back and forth between Rick Hendrick and Gerber. Gerber says they won't pay for this to be repaired. Rick Hendrick says they also won't pay. So, this was not replaced and I don't know what I'm going to do about this. I'm not sure how long it took for the part to come in, but after about a week it did. Now Gerber has the car so they can complete some other minor repairs they missed the first time. This has been an incredibly frustrating experience. In the future, I will not be doing business with Rick Hendrick, The lack of communication was awful. The amount of time all of this is taking is unacceptable. The only good thig about this experience is that the rental car I've been in for 5 weeks is a Jeep Cherokee and When I replace the Equinox that is what I will be buying. More

Terry is always great! Service in the back is lacking.. A customer that has an appointment, and is staying and waiting, should not have to sit for 4 hours or more. Terry Fallon is always very courteous and A customer that has an appointment, and is staying and waiting, should not have to sit for 4 hours or more. Terry Fallon is always very courteous and helpful, seems that the mechanics area could use more help. I got 4 new tires, and realized when I got home, that I was not offered road hazard coverage on them. My loss I guess..... More

Awesome Ed was has been the best help we have ever experienced. He explained the situation, followed up with phone calls, and assisted my wife and I with a re Ed was has been the best help we have ever experienced. He explained the situation, followed up with phone calls, and assisted my wife and I with a rental. More

Nightmare My truck was in for the same issue 9 times! They treated me like all of the problems with my truck were my fault when the problem was from when I purc My truck was in for the same issue 9 times! They treated me like all of the problems with my truck were my fault when the problem was from when I purchased the truck and issues they created while the truck was in their service department. More

Worth the drive Austin Sosa, Robert Spitznagel and Rick Hendrick Chevrolet went beyond normal to make a deal work for us. They worked hard to make the numbers work on Austin Sosa, Robert Spitznagel and Rick Hendrick Chevrolet went beyond normal to make a deal work for us. They worked hard to make the numbers work on our truck deal. I definitely will be sending family and friends there. It was drive, 36 miles one way and had to do it twice but we were happy about it. Austin and Robert (our finance person) we thank you so much. Mark & Cherie Jacobs More

Great overall experience! What a great group of people at Rick Hendrick Chevrolet! Everyone from management and finance to sales. Our sales rep Amy Hughes was top flight with t What a great group of people at Rick Hendrick Chevrolet! Everyone from management and finance to sales. Our sales rep Amy Hughes was top flight with the handling of our sale. We expressed what we wanted and she made it happened. Amy was very professional, organized, and a great listener. We will highly recommend her to friends and family along with Rick Hendrick Chevrolet. I will definitely give them the first shot for my business again in the future. Great people! Scott & Carole Faircloth More

Oil Change & Tire Rotation I had an appointment to do an oil change and tire rotation on my 2016 Equinox and everything was done in a very timely manner. The service writer Guy I had an appointment to do an oil change and tire rotation on my 2016 Equinox and everything was done in a very timely manner. The service writer Guy Palermo kept me updated on the entire process. Overall it was a very good experience, fair pricing on the repairs. More

8 Speed automatic transmission issues I was experiencing a shudder in the transmission when driving in 7th and 8th gears. I would also experience a hard engagement when shifting into rever I was experiencing a shudder in the transmission when driving in 7th and 8th gears. I would also experience a hard engagement when shifting into reverse and sometimes into drive. The service technician, Terry, told me that they would drain the fluid, flush the system and refill the transmission with Mobile 1 fluid. That seems to have been the fix as I have no more shudder problems. More

Great service at a fair price lee was excellent Great service. Fair price. Lee did an excellent job. Great service at a fair fair price. I will be back in the near near future Great service. Fair price. Lee did an excellent job. Great service at a fair fair price. I will be back in the near near future More