Rick Hendrick Chevrolet Naples

Since bringing my Tahoe to Hendricks for servicing, I have worked with Jesenea Martinez in the service department. She has always been outstanding in every way. Last week, I had a situation arise in wh have worked with Jesenea Martinez in the service department. She has always been outstanding in every way. Last week, I had a situation arise in which I did not know if I had a serious problem or not. I contacted Jesenea who advised me that this was NOT a big problem and that I did not need to spend a lot of money to diagnose a non-issue. It turns out that she was exactly right. This kind of service advice is invaluable. I will be a Hendricks customer because of Jesenea and the service team. Thank you. TJBuck More

Called the dealership,made a service on Monday,got the car in Tuesday,had the work done Wednesday.Was texted an estimate before I oked the work .Picked up the car on Thursday morning.Invoice was same as e car in Tuesday,had the work done Wednesday.Was texted an estimate before I oked the work .Picked up the car on Thursday morning.Invoice was same as estimate,Very satisfied with the dealership and service writer I worked with. More

Excellent service! Efficient, polite service lady. Oil change and annual service in just over an hour for a good price. Only poor part was the “alignment needed” b Efficient, polite service lady. Oil change and annual service in just over an hour for a good price. Only poor part was the “alignment needed” banner on the wall - after driving in over a measuring device to enter the service bay. Six months ago, getting an appointment for my Chevy Equinox, I drove my Jaguar XK convertible there. Upon entry the sign said “alignment needed”. So I drove to the Jaguar dealer, who advised me that my XK was properly aligned! I do not understand why an honest Chevrolet dealer would have a scam like this - the first thing you see upon entry! Get rid of this!!! Dr Braden More

Finding your car doesn't start on the first day of your maternity leave- days before you're due to give birth- is the last way anyone wants to start their day. I had my vehicle towed to Rick Hendrick Chevr maternity leave- days before you're due to give birth- is the last way anyone wants to start their day. I had my vehicle towed to Rick Hendrick Chevrolet to figure out what was going on. Eric was the most patient and kind service technician. He helped me to get my car checked in and a rental car lined up, even assuring me that there was flexibility if I was in the hospital when my own car was done and the rental car was due back. We thought I'd have to be shuttled to the airport to receive a rental, but he worked it out to receive one right there on the lot. He even offered to help me move my hospital bags and car seat over to the new vehicle. This is not how I expected to spend my day, but I couldn't be more grateful for the smiling face on the other side of the counter as I did! Wonderful service. More

Service is impeccable! We were on time for our appointment and we met with our Service person right there on the spot. While our vehicle was in the service bay - the We were on time for our appointment and we met with our Service person right there on the spot. While our vehicle was in the service bay - then sent us a video with and update on our requested services and the video was a great idea and appreciated too More

Service department is very professional and everything was handled properly and the video link with the tech is a great feature.thank you was handled properly and the video link with the tech is a great feature.thank you More

Great experience with Gravinn and Rafael I recommend anyone to visit and look to purchase your vehicles here anyone to visit and look to purchase your vehicles here More

Javon in the service department was excellent from the moment I arrived. Great customer service, kept me informed of the length of time to expect to wait, explained everything in detail. Thank you for a moment I arrived. Great customer service, kept me informed of the length of time to expect to wait, explained everything in detail. Thank you for a great experience More

Great service, staff is on it, Clinton was a great help during my car being serviced. Answered all of my questions and offered me a comfortable place to sit. during my car being serviced. Answered all of my questions and offered me a comfortable place to sit. More

Use caution! If you get service there, confirm that they actually perform the work. Merely having the dealer invoice docs will not be enough. Even with a paper tr If you get service there, confirm that they actually perform the work. Merely having the dealer invoice docs will not be enough. Even with a paper trail, the service manager Jack Noguera refused to do the right thing and replace the part. Corporate had to get involved. No apologies…no accountability. Extremely disappointing customer service and in no way representative of Chevrolet values. More