Rick Hendrick Chevrolet Naples

Dedication to Customer Satisfaction Thorough explanation of service plan and follow up visits. Attentive and informative from initial appointment request to picking up my keys once servi Thorough explanation of service plan and follow up visits. Attentive and informative from initial appointment request to picking up my keys once service completed. Happy to be a customer More

Competent Greeted quickly and politely. Guy was knowledgeable and explained issues clearly and thoroughly. He showed my test results and parts that needed add Greeted quickly and politely. Guy was knowledgeable and explained issues clearly and thoroughly. He showed my test results and parts that needed addressing. Great job!! More

Professional team and service All personnel were friendly and professional throughout the process. From initial phone call through car pickup, I felt confident that my car was bein All personnel were friendly and professional throughout the process. From initial phone call through car pickup, I felt confident that my car was being repaired properly. Plan to do all my auto service at Hendricks, as well as the shopping for my next vehicle. More

Great job They will communicate clearly. Call you when they are supposed to. They are very nice and timely. Thank you for all your help in this matter. They will communicate clearly. Call you when they are supposed to. They are very nice and timely. Thank you for all your help in this matter. More

Mark Henry was great start to finish. We arrived at the dealership and was introduced to Mark. After a couple questions he narrowed our choices down and showed us our possible options. Aft We arrived at the dealership and was introduced to Mark. After a couple questions he narrowed our choices down and showed us our possible options. After selecting a Silverado 1500 lt all start edition., The buying experience was painless. Mark Henry to the the finance person the transaction was flawless. Truck is great. I will definitely pass the word. More

Went for a truck and it included a positive experience We went to Rick Henrick’s Chevy looking for a new 2018 truck to replace my vehicle. Austin greeted us as we walked up. He took us to see the specific We went to Rick Henrick’s Chevy looking for a new 2018 truck to replace my vehicle. Austin greeted us as we walked up. He took us to see the specific trucks we said we were interested in viewing. He quickly had us out for a test drive and answered our questions. Upon returning Austin introduced us to Fabian. We all sat down to discuss the purchase. My husband and I decided it was high for our budget. Fabian and Austin didn’t pressure us into a purchase but offered to check if there was something on the lot that would fit our wants and needs. They brought another truck up to the office for us to test drive. Both Fabian and Austin helped us to see this truck was what we were looking for in a vehicle. The best part it wasn’t through pressure tactics but honesty and transparency of going over a few other truck invoices. Even the paperwork process with Finance went well. Robert covered everything but kept the process moving forward. Robert continued to keep in contact several days after in regards to finishing the paperwork process and was very helpful. The only thing negative part of the purchase day was that it was Sunday and Robert was the only financial person in the office. It was a long wait between deciding to purchase and signing the paperwork. I am very satisfied with my experience at Rick Hendrick Chevy and even happier with my new ride. More

Horrible service I was unable to make the appointment when I wanted. My next service was due around 25000 mile mark. Because of this I went over by 400 miles. I was to I was unable to make the appointment when I wanted. My next service was due around 25000 mile mark. Because of this I went over by 400 miles. I was told that my next service would be free by the service person on the last visit. This time they told me I was over my 25000 mile limit and it void my free service. My spot was 3 pm. It took Terry over 10 minutes just to get me in the system. I was told it would be 1.5 hours until it was done. Just an oil change. I also ask for my wiper blades to be change. They did not. Worst service I have ever had. More

Nail in tire I went to Henricks to have a nail removed from my tire. Joseph was a huge help. The nail didn’t affect the tire and he was honest and trustworthy. I went to Henricks to have a nail removed from my tire. Joseph was a huge help. The nail didn’t affect the tire and he was honest and trustworthy. No charge to remove it. I highly recommend Henricks Chevy. More

Excellent service Amy as always goes above and beyond so satisfy our needs. Our car had a few things that needed to be fixed and Amy made sure that we were taken care o Amy as always goes above and beyond so satisfy our needs. Our car had a few things that needed to be fixed and Amy made sure that we were taken care of the way we deserved. She made sure the car was fixed and taken care of in a timely manner. We will be back to visit Amy. More

Service Was 1st service with my truck, went well was greeted quick and friendly by ED the service writer said he would let me know and he did everyone seemed Was 1st service with my truck, went well was greeted quick and friendly by ED the service writer said he would let me know and he did everyone seemed friendly. The only problem was with the internet appointment I tried to make adjustments but had to call More