Rick Hendrick Chevrolet Naples

Nice surprise for Saturday service I used to come to this dealership when it was formerly owned by someone else. I know when there’s a business buyout daily business tactics need to be I used to come to this dealership when it was formerly owned by someone else. I know when there’s a business buyout daily business tactics need to be re-sorted out to provide an updated version of customer service. So, it’s been quite a bit of time since now returning for a special key fob service on a Saturday afternoon. When i ordered the 2 key fobs from Danny over the phone a couple days before the weekend, there was no mention of making an appointment to get them programmed. I was told to just stop by and get them programmed. The guy at the parts counter asked me if I had an appointment to get them programmed and I told him Danny never mentioned I needed one. He then told me to locate Ed, up front, who works with checking people in for service. It took asking a very nice young man located in the first check out booth on the right past the main glass double doors who assisted in tracking down Ed for us. Ed was great to help get our key fobs programmed and told to go into the waiting room. He said it could take 45 minutes to an hour and cost me $75 each to program. In maybe 20 minutes Ed popped his head into the waiting room to get us! As we followed him back to his booth he mentioned that someone programmed the key fobs himself. He said it so fast I didn’t catch it but thought it may have been the Parts department Manager. If it was the manager, I didn’t get a chance to thank him. The 2nd surprise was that they charged me quite a bit less than the $75 each! So, their customer service was incredible on a Saturday afternoon! And Harry, my 2009 HHR is very happy, too! More

They paid attention to my concerns. They were concerned about the safety issue I had and made every effort to fix it. Also co tasting my warrenty company took some effort on their part. They were concerned about the safety issue I had and made every effort to fix it. Also co tasting my warrenty company took some effort on their part. More

Service I was very disappointed in my service that I received on Sat, April 27th. I made an appointment for 8:15 AM and arrived at 8:00 AM. I asked how long I was very disappointed in my service that I received on Sat, April 27th. I made an appointment for 8:15 AM and arrived at 8:00 AM. I asked how long my oil change should take. I was told 1 1/2 hours. I waited and waited. I went outside around 9:50 AM to find my service adviser to find out what was going on. He told me my car was getting washed. At 10:20 AM I asked again where my car was at. He said it was in line to get washed. I asked for my car back b/c my intentions wasn't to spend all day getting an oil change. I made and appt for a reason and felt that this was way too long to be at the dealership. This was the 2nd time this has happened to me. I will no longer bring my car to this dealership to be serviced. More

Fantastic experience getting oil change Sales staff is wonderful. The service advisors are very knowledgeable regarding every aspect of the car and the service along with them. Would definit Sales staff is wonderful. The service advisors are very knowledgeable regarding every aspect of the car and the service along with them. Would definitely recommend Rick Hendrick Chevy More

Oil change Made an appt. for an oil change, 1-1/2 hours later it was done, swept and washed and ready to go! Ed was my service advisor and he took good care of m Made an appt. for an oil change, 1-1/2 hours later it was done, swept and washed and ready to go! Ed was my service advisor and he took good care of me and swept my vehicle himself. Excellent customer service from beginning to end! Thanks Ed More

Best Service I've Ever Had Buying a Vechicle I received the best service ever. Did everything via phone and email and they even delivered the car to me in Key West. That was a 5 hour delivery. I received the best service ever. Did everything via phone and email and they even delivered the car to me in Key West. That was a 5 hour delivery. Will definitely be using them again in the future. More

Great! Thanks so much Amy for your help in purchasing my new Car. Once again it was a great experience! I have always had great experience with the sales a Thanks so much Amy for your help in purchasing my new Car. Once again it was a great experience! I have always had great experience with the sales and service department! More

Very Efficient Purchase Process I called from many states away and was treated as if I was sitting in front of them. They were quick to respond and easy to negotiate with. Once I arr I called from many states away and was treated as if I was sitting in front of them. They were quick to respond and easy to negotiate with. Once I arrived, this continued. The presentation of the car was excellent, and the purchase was very smooth. There were no unexpected surprises. More

April wheels! Had new tires mounted, oil change, new wipers applied. Work done in promised window of time. Priced tires 4 different places and couldn't beat quoted Had new tires mounted, oil change, new wipers applied. Work done in promised window of time. Priced tires 4 different places and couldn't beat quoted price. Thank you Rick Hendricks! More

oil change/tire rotation Terry was the service agent! Excellent spot on with the service! Karen made the appointment for me very friendly and professional talking with her. Ex Terry was the service agent! Excellent spot on with the service! Karen made the appointment for me very friendly and professional talking with her. Excellent service! More