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Rick Hendrick Chevrolet Naples

Naples, FL

4.5
1,270 Reviews

5665 Airport-Pulling Rd N

Naples, FL

34109

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Showing 1,270 reviews

June 26, 2025

Service advisor Jared did a fantastic job with my service visit and deserves recognition for his outstanding work and dedication to Rick Hendrick Chevrolet Naples Fl. Very Clean and Nice Facility! More

by thcarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Dickson
Jun 27, 2025 -

Rick Hendrick Chevrolet Naples responded

Thcarguy, we are very happy we could provide you with a positive experience!

June 25, 2025

DO NOT SHOP OR SERVICE HERE. They will lie to sell you a car. I Hate my new Tahoe. My dog almost died soffocated the engine turns off after locking the car. I asked and was told More

by amtocororo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jaclyn
Jun 26, 2025 -

Rick Hendrick Chevrolet Naples responded

Hello, My name is Wade Memmott i am the General Sales Manager of Rick Hendrick Chevrolet and would love the opportunity to explain to you how this feature works. It absolutely is a feature that you can leave your car running for a set amount of time it was not a lie but maybe it wasn't explained to you correctly if you could please contact me directly at 239-591-0991

Jun 26, 2025 -

amtocororo responded

Wade, Thanks for your response. You were not there, and don’t know what transpired… I know you need to defend the reputation of your concecionary, but understand that the life of our dog was a stake. When a customer asks for a specific feature Jaclyn should have asked to make sure that in fact the feature was present for sure. I would, if the customer is asking for it and had our dog with us, she even pet him, and had no remorse lying about it to make a sale. Once I bought it, she told me otherwise. Integrity is something I don’t think you should take lightly. She also agreed to give rubber floor mats and the after we negotiated she bail out… I hope she didn’t think we would pay full price to get free mats. Bottom line, we were lied to get a sale and that is not ok in our society. She should have Own it! Again appreciate you taking the time

June 24, 2025

Extremely disappointed with the service at this dealership. I brought my car in for repairs and it ended up sitting there for five days—and yet, none of my original concerns were actually addressed More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Henry
June 24, 2025

Matt was a professional with fabulous customer service cares. He deserves a to be recognized and acknowledged as a leader. He was outstanding. More

by janicelamb239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Fischer
Jun 27, 2025 -

Rick Hendrick Chevrolet Naples responded

Hello Janicelamb239, we appreciate you taking the time to leave us this feedback.

June 24, 2025

Service advisor, Clinton Mobley, was outstanding. Answered all my questions and concerns. This was my first service for my 2024 Tahoe. More

by Wdyer556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Mobley
Jun 27, 2025 -

Rick Hendrick Chevrolet Naples responded

Hi Wdyer556, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Naples. We're happy we could meet your expectations!

June 21, 2025

My advisor Matt Fisher was spot on with his knowledge and customer service and friendliness. More

by burmezfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Fisher
Jun 27, 2025 -

Rick Hendrick Chevrolet Naples responded

Burmezfam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.

June 14, 2025

I purchased a brand-new truck in 2024 from Hendrick Chevrolet, and I’ve had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it o More

by purelogic19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack and jessinia
June 11, 2025

Caterina is an outstanding service agent. Be sure to ask for her if you need service on any vehicle newer than 2010. She is very helpful, kind and truthful. More

by richard_bockwinkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caterina (sp?) in Service.
Jun 27, 2025 -

Rick Hendrick Chevrolet Naples responded

Richard_bockwinkel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.

June 05, 2025

Fast and efficient service. I was very happy with my oil change. Would come back again. More

by felicekotik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Malinowski, Kayla Chew, Kathy Fox, Austin Sosa Poynor, Gema Ruiz, Alicia Smoot, Karen Stevenson
Jun 27, 2025 -

Rick Hendrick Chevrolet Naples responded

Felicekotik, thank you for your kind words and this wonderful review!

May 31, 2025

Our 3rd set of cars bought at Rick Hendricks always good service . Our sales person is Clarel Choisy . He was very good, friendly and very helpful, would use and ask for him again . More

by Drummer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarel Choisy , William Zambrano