Rick Hendrick Chevrolet Naples

Extremely disappointed with the service at this dealership. I brought my car in for repairs and it ended up sitting there for five days—and yet, none of my original concerns were actually addressed dealership. I brought my car in for repairs and it ended up sitting there for five days—and yet, none of my original concerns were actually addressed. After all that time, I was told that everything I mentioned was “normal,” despite clearly explaining the issues I was experiencing. There was no clear communication throughout the process, no updates unless I called, and in the end, I was left with the same problems I came in with. It felt like my concerns were brushed off entirely. For a service department that claims to be professional and customer-focused, this was an incredibly frustrating and disappointing experience. More

I purchased a brand-new truck in 2024 from Hendrick Chevrolet, and I’ve had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it o Chevrolet, and I’ve had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it off the lot, I noticed a clicking noise, which turned out to be related to the front hub bearings—something that should have been covered under warranty. I also reported a vibration issue, but instead of properly diagnosing it under warranty, Hendrick Chevrolet sent me a text message requesting approval for nearly $500 in charges. When I called to question this, Jack from the service department spoke over me, dismissed my concerns, and ultimately charged me $89 anyway, claiming it was the “real” test fee. Despite repeatedly asking not to be routed to Jack due to his dismissive and rude behavior, I was continuously transferred to him—each time being cut off mid-sentence and told I was wrong, without any effort to understand or help. Later, I returned with new issues—grease on the inside of the front wheel, noise, and vibration again. It took them two weeks just to get back to me, and when they did, they sent me a text with nearly $4,000 worth of recommended repairs, many of which were unnecessary and absurdly premature. For example: Front differential fluid change (recommended at 100,000 miles, I have 29,000) Brake fluid flush (recommended at 45,000 miles) Rear differential service and other maintenance way ahead of schedule GM has since confirmed that these services were not due and even questioned the pricing in Hendrick’s text messages. I was also told by another manager at the dealership that they’ve tried to overcharge him through the same text-message repair system. To make matters worse, Hendrick refused to inspect other unrelated engine concerns because I declined their overpriced brake job—even though Jack had me look at the brakes myself, and I saw they still had well over half their life left. The vibration likely caused by bad hub bearings and CV axle should have been considered in the premature brake wear, but again, Jack wouldn’t listen to a word I said. When I tried to bring up that my extended warranty through GM might cover some of this, Jack cursed me out over the phone. I also had an upsetting interaction with another staff member, Jessenia, who was unnecessarily aggressive and rude—completely unprovoked. To anyone considering service with Hendrick Chevrolet: Double-check all recommended services with GM or your owner’s manual. Don’t trust the “urgent” labels they assign—some of mine were 60,000 miles early. Watch the inflated prices sent via text. Don’t assume they’ll respect your warranty coverage. And don’t be surprised if you're talked down to or treated poorly when you ask questions. I’ve had warranty work denied, services pushed way too early, my concerns ignored, and multiple instances of unprofessional behavior from the staff. This is not how a dealership should treat its customers More

Our 3rd set of cars bought at Rick Hendricks always good service . Our sales person is Clarel Choisy . He was very good, friendly and very helpful, would use and ask for him again . service . Our sales person is Clarel Choisy . He was very good, friendly and very helpful, would use and ask for him again . More