Rick Hendrick Chevrolet Naples

Aaron took great care of my Truck and had it back quickly as promised. Runs better than ever! as promised. Runs better than ever! More

My service agent, Tim Crowley, was friendly, professional and expeditious. I was very pleased with my service visit. and expeditious. I was very pleased with my service visit. More

Andrew and the team were amazing to work with in selecting the right vehicle to fit my family's needs and a flawless sales process. He is a great employee and went above and beyond! selecting the right vehicle to fit my family's needs and a flawless sales process. He is a great employee and went above and beyond! More

I purchased a 2026 Chevy Equinox on the evening of Tuesday, July 29th, 2025. My salesman, Andrew “Drew” Profeta was extremely knowledgeable, courteous, kind and helpful. I knew EXACTLY what I wanted a Tuesday, July 29th, 2025. My salesman, Andrew “Drew” Profeta was extremely knowledgeable, courteous, kind and helpful. I knew EXACTLY what I wanted and he led me to the perfect vehicle. He was extremely patient with me, as was Iran Perez, through the paperwork. Matt was very kind and personable, as was everyone else on staff that passed me with a warm greeting. It was 10:00 PM by the time everything was signed. Drew stayed late and helped me transfer my belongings from my old car. When I returned with the old car’s title the next day, Drew very kindly and patiently walked me through the “set up” process on the vehicle’s screen. Drew has texted me several times to see if I am happy with “my new ride.” Drew has gone above and beyond. Thank you to all involved in my purchase. It was an extremely pleasant experience and I will recommend, Drew, and the dealership to my friends, and colleagues. I love my new ride!!! My 2014 Equinox served me well for eleven years and 181,000 miles. I loved that vehicle and that is why I chose another one. In a world where personal service is lacking, and automation has taken over, your sales team is “TOP NOTCH,” Mr. Hendrick!!! Thank you for striving for an exemplary decorum. More

Quick and easy. Kept you updated people were nice dealership was very clean and hospitable Kept you updated people were nice dealership was very clean and hospitable More

Always a pleasure to get serviced ar Rick Hendricks. Services performed are excellent. Staff, especially Jared Dickson, are delightful to work with. Way to go Team Hendricks! Services performed are excellent. Staff, especially Jared Dickson, are delightful to work with. Way to go Team Hendricks! More

Our salesman was a really great guy and was helpful with our purchase on our new truck. our purchase on our new truck. More

Clinton was extremely helpful and answered all my questions about my vehicle. The team was quick with my service since I was waiting in person. questions about my vehicle. The team was quick with my service since I was waiting in person. More

Incompetent Technicians Destroyed My $150k Car What started as a dream became a lesson in frustration, heartbreak, and shockingly poor service. After 2.5 years of anticipation, I finally took deliv started as a dream became a lesson in frustration, heartbreak, and shockingly poor service. After 2.5 years of anticipation, I finally took delivery of my 2024 C8Z on April 9, 2024. I had protective paint film (PPF) applied because this was the car I planned to keep forever. Like many Corvette owners, I’m meticulous – some would say OCD – about how my car is treated. My issues with this are with the dealer service department and how they handled this situation. That's it. Read on for the full story. May 10, 2024 – Just one month in: “Service Convertible Top” light comes on. Car is at Rick Hendrick Chevrolet for 14 days. They replace the convertible top motor. November 14, 2024 – “Top Not Secure” light comes on. Out of service 5 days. Tech allegedly makes “adjustments.” December 31, 2024 – Same issue reappears. Car is in the shop for another 14 days. I pick it up with new physical damage to the car from their service department. Cracked $5k option carbon fiber door trim. Dented aluminum sill. Grease all over the bright red interior from dirty technician fingers. I email Jack Nogueira director of service. with photos of the damage. No response. Call in and ask for him and leave a voice mail. No response April 1, 2025 – Surprise: “Top Not Secure” again. Vehicle is at Rick Hendrick for 22 days. More “adjustments.” April 26, 2025 – 5 days later, the issue returns. I call Service Advisor Jared Dickson. He tells me to either talk to Jack about a rental or just try a different dealership. So I do. Same day – April 26: I visit Estero Bay Chevrolet. Their service manager says they’re booked for weeks. I agree to wait – I simply cannot return to Rick Hendrick. May 7, 2025 – I drop off my Corvette at Estero Bay Chevrolet for a full second-opinion evaluation. May 16, 2025 – I receive gut-wrenching news: their lead Corvette technician confirms that Rick Hendrick’s team destroyed the top assembly by grinding away the latch area. This damage is irreversible. The entire top mechanism must be replaced – a cost of $18,849. The PPF must also be redone. I contact Jack Nogueira again with photos, findings, full documentation. No call. No email. Nothing. Filed a claim with GM corporate. Hendrick denies any wrongdoing. No accountability. No response. Bottom Line: If you value your car, your time, your money, or your sanity, stay far away from Rick Hendrick Chevrolet. This experience has cost me thousands in damage, weeks without my car, and endless stress. Worst of all, their staff treats major mechanical destruction like a shrug-worthy inconvenience. And Jack Nogueira – the same service manager who has ignored every message and call – has “Open to Work” listed on LinkedIn status. Fitting. Based on my experience, he shouldn’t be managing a juice box stand at recess, let alone an entire service department. UPDATE: A few hours after posting this experience to the corvette forums, local corvette groups, etc....I FINALLY received a call from our friend Jack Nogueira. Was it to say "Sorry for my clueless technicians ruining your dream car," or "Sorry for never calling back," or "sorry for denying everything, bring the car back we will fix everything..." NOPE!!! This clown has the nerve to call me and tells me to take down the review or the Rick Hendrick attorney will sue for defamation. LOL The review is staying up to warn others. Look on the Corvettes of Naples FB group for others in the same situation. This is textbook what NOT to do in management. Take ownership, fix the issue, make it right. That's it. There is not other path. I'll be waiting for your lawyer to call Jack. :) More

when you call for service they take the time to set things up for you so you do not have to wait things up for you so you do not have to wait More