Rick Hendrick Chevrolet Naples

Chris b was amazing. World class experience. I will be back. Come here for good service!! World class experience. I will be back. Come here for good service!! More

I recently had the pleasure to visit Rick Hendrick Chevrolet Naples. The sales team led by Yeney Garcia Peña was the one who assisted me and was attentive at all times, making sure to understand my ne Chevrolet Naples. The sales team led by Yeney Garcia Peña was the one who assisted me and was attentive at all times, making sure to understand my needs and preferences. They answered all my questions appropriately, covering all my needs, thus providing me with excellent advice. She was kind and dedicated, making the process exceptional.I will definitely buy my car from her. More

Tim was great. Excellent service . Always great workmanship. Will return for next service . Great experience Excellent service . Always great workmanship. Will return for next service . Great experience More

The staff from beginning to end was nothing but stellar. My sales associate Gio was absolutely amazing. He communicated throughout the deal with me and what the process was. Giovanni (Gio) listened to me an My sales associate Gio was absolutely amazing. He communicated throughout the deal with me and what the process was. Giovanni (Gio) listened to me and my dad who went with me and took his time and was patient. He went over all the features of my vehicle. He went above and beyond and even drove over with me to get my husband's signatures for the vehicle while my husband was at work. I took a phone call from my mother in the car on my way back and Gio assured my mother of the safety of the vehicle and that it was going to be so safe for me and her grandchildren. My situation of needing a new car was also because of a loss of both keys and more. He told me to go get Air tag so the situation never happened to me again. I have never quite had an experience like this, especially in a car dealership. I hope you know what a stellar employee he is and what a wonderful staff you have. This is the Fourth Chevrolet me and my husband have purchased and I guarantee Chevrolet, Rick Kendrick Chevrolet ,and Gio will always have my business. On a sweet note I shared with Gio that we call my cars bob. My car was a marina blue metallic that I purchased and gio even said well this one's name has got to be baby Bob. My kids got a kick out of it and now we safely ride down the road in 'Baby Bob'! More

Not everything was ready appointments mixed up and no second key fob. Not an easy transfer second key fob. Not an easy transfer More

2021 Tahoe-36000 miles Was not happy with last service. Had an issue with air bag sensor in drivers seat not covered under warranty. Was told warranty started on manufacturer date not purchase date. Repair Had an issue with air bag sensor in drivers seat not covered under warranty. Was told warranty started on manufacturer date not purchase date. Repair cost-$1,850.00 After strongly protesting that it was warranty the service manager found out I had purchased an extended warranty from the dealer the truck was purchased from. After 3 days they couldn’t confirm if this repair was covered. A clock spring sensor and pigtail needed to be replaced but it was on global back order with no estimate on availability. Dealer would only order parts if pre paid in full. I refused the service and requested my vehicle back. Upon arrival at home I noticed the back of the seat was unzipped and open. After inspection myself I found the pigtail was not plugged into the sensor and when plugged in would not stay The plug had an ear missing so I ordered a new original pigtail online for 13.00 plus shipping When plugging this pig tail in it would not stay in. Upon further investigation I found that 2 zip ties and electrical tape was used to hold the plug into the sensor and was probably done at the factory due to the technician not reassembling the seat I used the old pigtail and the zip ties to hold it together and resolved the issue myself. Was charged $299.00 to troubleshoot the air bag light. Not sure if I should be upset at the dealer or the manufacturer or both Parents and siblings worked for GM and have personally been loyal GM customer for 40+ years and have purchased at least 60 vehicles in that timeframe including my business More

First time using Hendrick Chevy in Naples, Fl. they did a wonderful job on my C8 Vette. THANKS they did a wonderful job on my C8 Vette. THANKS More

First time to the dealership to learn about the new C8 corvette. Asked dealership to walk me through the C8, and was handed off to a salesman. Didn’t learn much about the car, but learned a lot about th corvette. Asked dealership to walk me through the C8, and was handed off to a salesman. Didn’t learn much about the car, but learned a lot about their sales practice of taking your keys and evaluating my car for trade on a new C8. I asked several times for them for the evaluation and price for my car along with the GMS price on the car we test drove and was never given an answer. After 90 minutes of their shuffle game, I had enough and asked for my keys back. The salesman would not get my keys. He kept going back and forth to their fish bowl office three more times for another 20 minutes. Still no answers and no keys to my C6 427 corvette. Didn’t learn much about the new C8 and experienced them trying to hold me hostage until I committed to buy or build a new C8. Don’t. Come here unless you like this sales program. Terrible. More

Great service. Tim Crowley in the service dept did a great job. My Silverado was ready sooner than expected Tim Crowley in the service dept did a great job. My Silverado was ready sooner than expected More

Tim C in service was great to work with. I will return and see him for all my service needs. He was very professional and friendly. I will return and see him for all my service needs. He was very professional and friendly. More