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Rick Hendrick Chevrolet Naples

Naples, FL

4.6
1,353 Reviews

5665 Airport-Pulling Rd N

Naples, FL

34109

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Showing 1,353 reviews

May 28, 2020

Great service at this dealership. Service rep, Lee, was great at informing me the needs and recommendations to my car. During the servicing of my car I was giving updates regularly on the progress of my ca More

by THADDEUS.K.WOODS
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Jun 05, 2020 -

Rick Hendrick Chevrolet Naples responded

Wow Thadeus! It sounds like you had a good time with us. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Best, Danny Stapp 239-596-9258

May 27, 2020

The team at Hendricks was excellent. We had difficult situation to resolve and the general manager spent a great deal of time resolving our issue to our satisfaction. Thanks! More

by cpt1954
Recommend Dealer
Yes
Employees Worked With
Matt Kugle, Jim Doyle
Jun 05, 2020 -

Rick Hendrick Chevrolet Naples responded

6/3/20 Your story is incredible; thank you for sharing that with us! It's wonderful that visiting with our General Manager has made such a difference for you. Mr. Hendrick himself wants us to recommit ourselves every day to the customer experience, and empowers us to exceed the expectations of our customers. Thank you again for taking the time to share your experience with us. We're grateful for customers like you. Best, Danny Stapp 239-596-9258

May 27, 2020

Horrible management team ! These new people they have over there are horrible! Used to be a good ten, but now they have these young money driven, no customer service, no dealer More

by Oleladykimber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason and Matt
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Good afternoon, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call me at 239-596-9258, I look forward to hearing from you soon. Sincerely, Danny Stapp Business Development Manager danny.stapp@hendrickauto.com

May 27, 2020

Thank you Victor!!! Victor Macelo was very AMAZING! The moment I arrived he was tending my needs, to be the (New Sales Associate) He took his time to explain the differen More

by yani174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Macelo, George Case
Jun 05, 2020 -

Rick Hendrick Chevrolet Naples responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Victor is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Sincerely, Danny Stapp 239-596-9258

May 26, 2020

Good experience The service department has a wonderful staff. They could use some help on getting vehicles completed sooner than 2 hours for an oil change. Overall g More

by CAPRICORN1068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Hello, We're happy to hear you had such a positive experience with our team! I apologize for the service not being completed in an adequate amount of time. We are constantly trying to improve our processes so we can improve the customer experience and reviews like yours give us an opportunity to identify areas that need a some attention. We look forward to seeing you again, so we can exceed your expectations. Have a wonderful day. Best regards, Danny Stapp Business Development Manager 23-596-9258

May 23, 2020

Everything done and done quickly. Everything goes without any complications and done with a smile and a thank you. Will always give top referral to friends and family. More

by Kwood
Recommend Dealer
Yes
Employees Worked With
Terry Fallon
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Hi Kwood, T We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples hank you so much for your positive comments about Rick Hendrick Chevrolet Naples! Best regards, Danny Stapp Business Development Manager 239-596-9258

May 22, 2020

Very professional attention to detail great listeners and very helpful They went overboard to deliver a finish job and to answer all my questions ... well done guys ... More

by EXPLOREMEX
Recommend Dealer
Yes
Employees Worked With
Terry Fallon, Joe Torregrasso, Michael Byrd
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Good afternoon, Thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know! Best, Danny Stapp Business Development Manager 239-596-9258

May 21, 2020

Very interested in helping me with my Car issue courtesy Very interested in helping me with my Car issue courtesy and polite starting with the lady the answer my call to the guy the help me with the servic More

by Lorial
Recommend Dealer
Yes
Employees Worked With
Russell, polite,and with knowledge thanks.
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Hello Lorial, We appreciate you taking the time to leave us this feedback. We hope to see you soon! Sincerely, Danny Stapp Business Development Manager 239-596-9258

May 19, 2020

Treated very well and enjoyed working with Ed Mckeon. Hendrick offered a tire installation service at a very fair price. I didn’t know the dealership would offer.this service. More

by SHARP.JIM
Recommend Dealer
Yes
Employees Worked With
Ed McKeon
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Hi Jim, We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day! Best, Danny Stapp

May 19, 2020

The oil was changed in my car on time in a professional manner. The service advisor did a great job.I don't have any more additional comments so hopefully this will take up to 25 words that is required in More

by TOMPECELUNAS
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Jun 11, 2020 -

Rick Hendrick Chevrolet Naples responded

Hello, We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples. Sincerely, Danny Stapp

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