Rick Hendrick Chevrolet Naples

Mr. McKeon is the best service person there is. I was having problems with another service advisor for not returning phone calls. Mr. McKeon efficiencies and communication was excellent. having problems with another service advisor for not returning phone calls. Mr. McKeon efficiencies and communication was excellent. More

Fooled by good reviews Let me start by saying I know thisr review is long but the details are specific and not general. We have been looking for a Whiite Camaro convertible Let me start by saying I know thisr review is long but the details are specific and not general. We have been looking for a Whiite Camaro convertible since June 2019. No one had them. Finally, I found one at Rick Hendrick Chevrolet in Naples, FL. We live in Orlando and over the phone worked with the best employee they have Rose. She was pleasant and honest. After the good reviews we drovea 3.5 hours drive and were so excited the car was there. I knew we would be driving it home. Boy was I wrong.I had asked Austin questions about the extended warranty and was told I don’t know I don’t sell it, you’ll have to talk to them inside. I opened the passenger’s side door and the window from the door got caught on the convertible roof and made a popping noise and the window jiggled. I tried this a few times as I thought it might be a fluke. I pointed it out to the salesman Austin, who said I am not sure about that. He tried it a few times and each time the window got caught, it made the popping sound and the window jiggled. He went and got the sales manager Fabian. Fabian came out and did the same thing 3 or 4 times and told us, that’s the way it was supposed to be. He then demonstrated what he said was normal. He pulled the handle, waited several seconds and then opened the door and the window did not catch. Fabian said this was the way to open the door. I asked if he really thought the average person, was going to wait to open the window. Can you imaging being in the rain and having to wait even 1 or 2 extra seconds. This is Florida, we get sudden downpours, not the misty type of rain. My friend pointed out to Fabian that the other door didn’t do it. So, we tried another Camaro and it didn’t do it. So, Fabian said he would have service look at it and it should not take 30 minutes. and he left, just walked away, didn’t shake hands or anything. We had other errands and after 2 hours (not 30 min) we called, and Rose answered. They hadn’t told her what was going on yet either. She put us on hold and came back to say, that service said this was normal. I have written to Chevrolet Corporate to find out if this is normal since it only happened to this one door and not the others we tried. The only thing Austin could show us about the car is how to open the convertible. The dismissive attitude of the sales manager Fabian was a huge turn off. The only saving grace for service was Rose. I believe she needs to teach her boss how to interact with customers. With all the good reviewed I saw, I am shocked to be writing this one. I guess the others didn’t have to deal with Fabian and his lack of concern or the minimal customer service. Needless to say we won't be back or ever referring anyone from Orlando where we live to Marco Island to where my friends parent live. In fact we will be suggesting any other dealershop More

Three hours to install a windshield washer reservoir. Come on!!! Waited too long for a simple job as this should have been. Service rep did not order part since the fault was found on a prior service app Come on!!! Waited too long for a simple job as this should have been. Service rep did not order part since the fault was found on a prior service appointment on 11/29/2019. More

Not satisfied. Don't need to talk to a call center when inquiring on status of vehicle. They had no clue. Went to pick up vehicle and stood there for 5 minutes bef Don't need to talk to a call center when inquiring on status of vehicle. They had no clue. Went to pick up vehicle and stood there for 5 minutes before someone asked if I was being helped. More

I choose Rick Hendrick because it is easy to use their website to get a service appointment. The service writers are on the spot and knowledgable. website to get a service appointment. The service writers are on the spot and knowledgable. More

I had a great experience again at the Naples location of Rick Hendrick Chevy. They quickly and politely resolved the minor recall issues I had and did maintenance service at an affordable price. Rick Hendrick Chevy. They quickly and politely resolved the minor recall issues I had and did maintenance service at an affordable price. More

Matt was AWESOME!! Greeted me upon arrival and took care of my issue immediately. After service was completed, he made a point to walk me to my vehicle once I paid the bill. Extremely courteous and professi of my issue immediately. After service was completed, he made a point to walk me to my vehicle once I paid the bill. Extremely courteous and professional!! More

My service representative Ryan was very helpful on my visit. Great customer service experience. Very professional and informative. I would definitely recommend and or schedule my next appointment at your visit. Great customer service experience. Very professional and informative. I would definitely recommend and or schedule my next appointment at your location for future services. More

Great customer experience. Paul Michael Lafalaise and Patrick Greene were friendly and informative and were a good representation of what a car dealership should be. Scott Ander Paul Michael Lafalaise and Patrick Greene were friendly and informative and were a good representation of what a car dealership should be. Scott Anderson in finance went well above and beyond to get the best deal possible with the banks. I am in the service business and would be proud to have someone of Scott's caliber on my team. Thanks to all at Rick Hendrick of Naples for a great vehicle buying experience. More

A deal in a day The deal was accomplished by Drew Jiras. He worked really hard for the sale. If not for his tenacity the deal may have never happened. The signing The deal was accomplished by Drew Jiras. He worked really hard for the sale. If not for his tenacity the deal may have never happened. The signing of the doc's with George Case could have gone better. Numbers should match when we go into the office to sign, (the numbers were different) lack of preparation makes for an awkward situation. Procedures should have been explained for the transition from one vehicle to another. The car was delivered with the protective films still in place, hence the car was not detailed for delivery. It was a messy. This may have been due to the speedy nature of me taking ownership, so I will not dwell on something so minor. All in all the experience of working with Drew was awesome. He does what he says he's going to do and I am not an easy customer to please. I still have not met with Mont More