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Rick Hendrick Chevrolet Naples
Naples, FL
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,244 reviews
February 05, 2020
My service advisor Lee Glesmer was awesome! Even though my problem couldn’t be fixed this visit he provided a solution. I’ll need to bring my car back in a week or so and he is handling everything for me my problem couldn’t be fixed this visit he provided a solution. I’ll need to bring my car back in a week or so and he is handling everything for me including rental car arrangements. He is one of the best service advisors I have ever dealt with! Also when I made my initial call for service I was told someone would call me back promptly and it took a bit but Kayla called me to follow up to see if anyone called me back and no one did except her and she was very apologetic and gracious and scheduled an appointment. I’ve also talked to Karen for other things and just wanted to give her kudos too! More
by CHOPS0317
Verified CustomerEmployees Worked With
Lee Glesmer, Kayla Chew, Karen Stevenson
February 04, 2020
Great Service Experience Received courteous service by Advisor Matt Fisher. Was impressed that oil change included tire rotation and filter checks. Also received service advic Received courteous service by Advisor Matt Fisher. Was impressed that oil change included tire rotation and filter checks. Also received service advice on my other vehicle that needs periodic service. More
by JSPENA47
Employees Worked With
Matt Fisher
February 04, 2020
Excelente atención y servicio, fueron bien amables, explicaron todo el proceso y las necesidades fueron cubiertas, los recomiendo ampliamente, personas serias y confiables a la hora de hacerle servicio explicaron todo el proceso y las necesidades fueron cubiertas, los recomiendo ampliamente, personas serias y confiables a la hora de hacerle servicio a tu vehículo. More
by Jean
Employees Worked With
Otro
February 03, 2020
loose wheel they all were so helpful had a problem with a loose wheel told me they would not let me drive home GAVE ME a car no charge they all were so helpful had a problem with a loose wheel told me they would not let me drive home GAVE ME a car no charge More
by golfcutter
Employees Worked With
Crista Poynor
February 03, 2020
Great service Dept. Karen Stevenson and Matt Fisher were my contacts when I needed service on my 2019 Traverse. These two are absolutely an asset to this dealership. I ha Karen Stevenson and Matt Fisher were my contacts when I needed service on my 2019 Traverse. These two are absolutely an asset to this dealership. I have an issue with the transmission after 7000 miles and they were very professional with the whole process of scheduling and diagnosing the issue. Hopefully the repair will solve the problem. Thanks. More
by JANDURICA
Employees Worked With
Matt Fisher, Karen Stevenson
February 03, 2020
Never Again So many lies and a huge lack of communication between their staff. Would go into detail but not enough space. Will go to another dealer. So many lies and a huge lack of communication between their staff. Would go into detail but not enough space. Will go to another dealer. More
by AJFAJARDO1
Employees Worked With
Crista Poynor, Ed McKeon, Lee Glesmer
February 03, 2020
Great Service Experience Terry Fallon, as always, made this service experience top-notch, and as a result, I will always return to Rick Hendrick Chevrolet for future service n Terry Fallon, as always, made this service experience top-notch, and as a result, I will always return to Rick Hendrick Chevrolet for future service needs. More
by S_GREENSPON
Employees Worked With
Terry Fallon
February 03, 2020
Dropped the car off late Monday evening. Was told on Tuesday that the necessary part would be ordered and arrive on Wednesday. Did not hear back from anyone until I called on my own Wednesday and Thursd Tuesday that the necessary part would be ordered and arrive on Wednesday. Did not hear back from anyone until I called on my own Wednesday and Thursday. Finally found out late Thursday that a mistake was made when ordering the part. Car was ready on Friday, two days later than expected, with no communication from anyone at the dealership. More
by djad1994
Employees Worked With
Ryan Malinowski
February 03, 2020
Complete and courteous service I had an appointment to get an oil change and tire rotation. When I pulled up, I was met promptly and directed to Lee the service agent. The wait was I had an appointment to get an oil change and tire rotation. When I pulled up, I was met promptly and directed to Lee the service agent. The wait was a little long for just an oil change but it was busy and I was given the option of shuttle service. When the work was complete, Lee went over all the 21 point check with me and answered all my questions. More
by dan.guitarman
Employees Worked With
Lee Glesmer
