Rick Hendrick Chevrolet Naples

Doesn’t carry Corvette tires in stock Service advisor (Ryan) was professional and communicated really well. It’s very disappointing that a dealer with 10 or more C 7’s on the lot doesn’t Service advisor (Ryan) was professional and communicated really well. It’s very disappointing that a dealer with 10 or more C 7’s on the lot doesn’t keep tires on hand causing me to schedule a 2nd trip for the same issue. When scheduling the appt the week before I even mentioned tires was the reason for coming in. More

Austin was very disappointing. I looked at a car there, told him I had to transfer funds and I wanted to buy the car he sold it less than 5 hours later. When I called him back to tell him funds where trans told him I had to transfer funds and I wanted to buy the car he sold it less than 5 hours later. When I called him back to tell him funds where transferred, he said he sold it he was rude about telling me so. He should have called me. He gives car dealerships the reputation that is not needed. More

Made the best out of an unfortunate situation. New car continues to have problems requiring repeated trips to the service center. They do a decent job of trying to make it as convenient as possible New car continues to have problems requiring repeated trips to the service center. They do a decent job of trying to make it as convenient as possible. This is my first new Chevy and unfortunately I’m not very happy. More

Service I had a 2, hour wait. That’s a bit long for an appointment. One would think one would not have it done in an hour. I had a 2, hour wait. That’s a bit long for an appointment. One would think one would not have it done in an hour. More

Good experience except for not having Sirius capability All was well until we went out to my new car and Jesse was setting up my radio. He asked me which stations I liked (AM or FM) I told him I only lis All was well until we went out to my new car and Jesse was setting up my radio. He asked me which stations I liked (AM or FM) I told him I only listen to Sirius and he never said the vehicle was not Sirius capable. Set up AM and FM and off I went, assuming he had also set up Sirius. When I got home, I called Sirius and they informed me that my vehicle did not have set up for and that I would have to contact the dealership for information. When I talked to Jesse, he said none of the 2020 vehicles are set up for Sirius. I am so disappointed in my lease purchase - especially when he informed me I would have to purchase an adapter for the vehicle. Then he said he would set it up with my car phone for me if I bring it back up to the dealership which I am going to do on Monday morning. Not happy at all about it but guessing at this point, I have no other option. I did speak to the General Manager, Matt Kugle, who I introduced my friend, Tony Donatelli to. Tony is a retired plant manger for GM and is very knowledgeable about leasing vehicles. More

Appointments don’t mattee I took my car in to have the coolant temperature sensor replaced. Waited 10 minutes for a service rep to even come over. I was then told my car wouldn I took my car in to have the coolant temperature sensor replaced. Waited 10 minutes for a service rep to even come over. I was then told my car wouldn’t even be diangosised by the end of the day despite having a 2:00 appointment. I explained that I didn’t need the car diangosised and just need the sensor replaced. Then I was told that the part probably wasn’t in stock even though I confirmed over the phone they had the part. My car was finally service after I said I rather go somewhere else if the repair couldn’t be done today like I was promised on the phone. 2.5 hours later and I get into my car and the check engine light is still on. They forgot to reset the sensor. While in the waiting room I met a lady who waited two hours for an oil change with an appointment. It was very clear they do not care about your time and whether you made an appointment. More

Slow and backed up. every time need service. After I left dealership I thought my tire threw a little stone. As it turn out it was my metal hex tire valve cap wasn’t put on all the way. When got After I left dealership I thought my tire threw a little stone. As it turn out it was my metal hex tire valve cap wasn’t put on all the way. When got home the cap was missing on side I thought was a stone. Now I’m missing the back passenger tire valve cap.🙁 More

Service They have really improved and personalized customer service in the maintenance and repair department. We were really glad to see service advisor Matt They have really improved and personalized customer service in the maintenance and repair department. We were really glad to see service advisor Matt Fisher rehired. He is excellent in customer service. Congratulations to Ed McKeon For moving up as assistant manager. More

Good service for standard maintenance. Scheduled an oil change and tire rotation for my vehicle after moving to the area. I was met with very prompt and friendly service. This will be my d Scheduled an oil change and tire rotation for my vehicle after moving to the area. I was met with very prompt and friendly service. This will be my dealership of choice for future oil changes or maintenance. More