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Rick Hendrick Chevrolet Naples

Naples, FL

4.6
1,244 Reviews

5665 Airport-Pulling Rd N

Naples, FL

34109

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Showing 1,244 reviews

October 18, 2019

Oil change and check engine Everything went well thank you for the shuttle ride, that helps a lot. So far no problems with the repair. I am running out of things to say. More

by R_TURNER1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Malinowski
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Hi R_turner1950! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples

October 17, 2019

Regular Service and a little more Ed was friendly and courteous, got my truck in right away. Let me know there was a recall and advised me I should get it taken care of. Oil change and More

by capttrentmi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed McKeon
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Capttrentmi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples. We're looking forward to your next visit with us!

October 17, 2019

Great service and friendly advisors! Have brought my vehicle here several times and have always had wonderful service. All the service advisors are knowledgeable and friendly. Wait times More

by Anastasiamarras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Malinowski
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Hi Anastasiamarras, thank you so much for your positive comments about Rick Hendrick Chevrolet Naples! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 17, 2019

Things happen. !! I requested low beams and high beams changed. Had to order one high beam bulb. 3 hours start to finish because the supplier was slow in delivery from More

by shieldpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McKeon
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Shieldpa, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!

October 16, 2019

Oil change I had a 10:30 oil change appointment I arrived at 10:15 I did not get my car back until after noon and I told them it did not need washed I will go s More

by Bill gleason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Malinowski
Nov 01, 2019 -

Rick Hendrick Chevrolet Naples responded

Our team strives to deliver an excellent experience, and we seem to have missed the mark during your visit. We appreciate your feedback and thank you for taking the time to write a review.

October 16, 2019

Oil Change and tire rotation completed in a timely manner and even reset my clock. Car was washed, oil change put to 100% and tires at same pressure. Terry mad More

by KNOTTLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Fallon
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Knottlinda, thank you for your kind review; we are happy to pass along your comments to Terry and the team here at Rick Hendrick Chevrolet Naples!

October 15, 2019

Lubrication and check engine light is on. Brought car in for oil change and because check engine light was on. Was told the check engine light was because of a problem with the exhaust syste More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Fallon
Oct 31, 2019 -

Rick Hendrick Chevrolet Naples responded

Paul, thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact our Service Manager Crista Poyner at 239-591-0991 x5040 at your earliest convenience.

October 12, 2019

Bad experience all the way around Purchased a new vehicle and have had nothing but problems. 2 months later problems still not fixed. Seriously a new vehicle, who has problems with a More

by CHELLRRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J.R. Fredell, Jamie Murphy, Ed McKeon, Reinaldo Alarcon
Oct 30, 2019 -

Rick Hendrick Chevrolet Naples responded

Chellrry, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Although we cannot control every aspect of owning a new vehicle we seem to have missed the mark on friendliness and customer service. We'd like the opportunity to turn your experience around. Please reach out to us at (239) 301-3621 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 10, 2019

Best customer service! My AC broke on my drive up to Ft. Myers. Ed was very compassionate after he heard that I was driving up with my dog and told me to bring in my truck e More

by Vic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McKeon
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Vic, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2019

Very comprehensive. Looked over entire car for potential issues.. showed me the actual filter that needed to be replaced. Had prices for work recommended.. people were ve More

by RRSCHWARZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Malinowski, Drew Jiras
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Hi Rrschwarz, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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