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Rick Hendrick Chevrolet Naples

Naples, FL

4.6
1,253 Reviews

5665 Airport-Pulling Rd N

Naples, FL

34109

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Showing 1,253 reviews

October 25, 2019

SALESMEN ARE JERKS! They don’t even know what inventory is on their lot, they lie to your face and believe they are telling you the truth, what idiots, so many at one loc More

by Awdgls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reinaldo Alarcon
Nov 14, 2019 -

Rick Hendrick Chevrolet Naples responded

Awdgls, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to our Sales Manager Patrick Greene 239-591-0991 x3211 at your earliest convenience and we will do our best to resolve this with you.

October 25, 2019

Cooling system repair We were on our way from Port Charlotte, FL, to Miami for my wife's doctor appointments when we broke down on Alligator Alley. Triple A towed us to the More

by Virtualphil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Fallon, Kathy Fox, Karen Stevenson
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Virtualphil, we are so happy to read such a great review about Rick Hendrick Chevrolet Naples! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples

October 23, 2019

Came in without an appointment for an oil change. Great serv I came in without an appointment to get an oil change. I was greeted courteously and my truck's oil was changed in reasonable time. More

by Chris70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Fallon
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Chris70, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Naples! Thank you, and have a fantastic day!

October 22, 2019

Great service You guys were great! You got my car done and the time I needed it and there was no hassle or pressure it was wonderful More

by PHOTOZ223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Fallon
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 22, 2019

Service I had a great experience. Lee the service advisor was ready for me when I arrived and picked up my car later. I was impresssed that Lee even had my ca More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Hi Lori, thank you so much for your positive comments about Lee and Rick Hendrick Chevrolet Naples!

October 22, 2019

Oil change Lee got me in as a walk in and took great care of me He did not push to get everything done today he just informed me what needs to be done and give More

by DJRJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Hi Djrjohn, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples

October 21, 2019

2020 Camaro From my first phone call until the sale was over I was treated with the upmost respect, the dealership made me feel like I was apart of the family and More

by Blues37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Sosa
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Blues37, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples. We do hope we can be of assistance in the future. Take care!

October 21, 2019

Not helpful Did not tell me there would be a diagnostic fee when I first scheduled an appointment and did not seem ready or excited to help me when I arrived eith More

by Service wanted
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Nov 07, 2019 -

Rick Hendrick Chevrolet Naples responded

We'd like the opportunity to turn your experience around. Please reach out to our Service Manager Crista Poyner at 239-591-0991 x5040 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 20, 2019

unorganized and rude I made an appointment for 9:45 and had to wait 20 minutes to check in. Finally asked a tech to check in and was told to wait by my car. finally checke More

by MARILYNHARRINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Fallon
Nov 05, 2019 -

Rick Hendrick Chevrolet Naples responded

Marilynharrington, Thank you for taking the time to leave us this a review. We always want to provide the best customer service and would greatly appreciate the opportunity to talk to you about your recent visit. At a time that works best for you, please contact our Service Manager Crista Poyner at 239-591-0991 x5040. We look forward to hearing from you soon.

October 18, 2019

Oil change and check engine Everything went well thank you for the shuttle ride, that helps a lot. So far no problems with the repair. I am running out of things to say. More

by R_TURNER1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Malinowski
Oct 28, 2019 -

Rick Hendrick Chevrolet Naples responded

Hi R_turner1950! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples

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