Rick Hendrick Chevrolet

I was involved in a Service Emergency; while traveling from Fl to New England my AC went out in 100+ degree weather. I was referred to you and called from the veh and was told to drive it in. I did and from Fl to New England my AC went out in 100+ degree weather. I was referred to you and called from the veh and was told to drive it in. I did and was provided a car to drive and suggested a place to stay overnight incl a restaurant. Cellphone no. was provided for easy contact and the tech was sold as one o fthe best for work on a cadilac. I wasn't disappointed while the work took longer than I expected to get back on my travels but I don't have that kind of experience so what I thought was too long was probably excellent service and the end result was excellent. Keith Louiselle More

my wife was very satisfied with the way mr goss delt with her. he explane the problem with the car in very simple terms she could understand. the work was completed on time and she was charge a fair price. t her. he explane the problem with the car in very simple terms she could understand. the work was completed on time and she was charge a fair price. the overall experience was very good. we will tell our friends. thank you. john kolb More

LOVED MY EXPERIENCE AT YOUR DEALERSHIP.WAS TREATED THE WAY THAT I WAS SUPPOSE TO BE TREATED.ACTUALLY I FELT LIKE FAMILY AND LOVED THE WORK THAT WAS DONE ON MY CAR.COULD NOT FIND ANOTHER COMPANY TO BE HONE WAY THAT I WAS SUPPOSE TO BE TREATED.ACTUALLY I FELT LIKE FAMILY AND LOVED THE WORK THAT WAS DONE ON MY CAR.COULD NOT FIND ANOTHER COMPANY TO BE HONEST WITH ME .PHIL AND MELVINA LET ME KNOW THAT TRUE HONEST PEOPLE DO EXIST! More

I would highly recommend this dealership because of the treatment I received...Here's my experience... My daughter and I were visiting the area in a car that had been leaking coolant for about a year. Two treatment I received...Here's my experience... My daughter and I were visiting the area in a car that had been leaking coolant for about a year. Two other service places hadn't caught the real problem (not their fault - nature of the problem). Rick Hendrick Chevy folks were great. They kept me abreast of what they were doing (2 daily calls) and provided a car via Enterprise (located on site - nice touch). The service manager went as far as to offer his phone number for my drive home to Ohio in case we ran into a problem saying he'd come and get us! Though the bill was a "whoper", they even set up talking to a sales person initially to look at the financial side of fixing the car or purchasing a new/used vehicle. Again, I'd highly recommend Rick Hendrick Chevrolet for their "total" approach to service. Yours, Lynn Humiston Hudson, Ohio More

The sales team made buying a car as fun as it could possibly be. The Sales and service consultants are courteous and professional. This is the 3rd car I bought from a dealership and my experience at possibly be. The Sales and service consultants are courteous and professional. This is the 3rd car I bought from a dealership and my experience at this dealership far exceeded any expectations I had. More

Allen Brown a very helpful young man. He was ver respectful and polite. Most off he was professional. He help me with any information that I needed. He called personally to ask if everything was goo respectful and polite. Most off he was professional. He help me with any information that I needed. He called personally to ask if everything was good. I appreciate good professional business. And I would refer anyone to Rick Hendrick of Charleston. More

The staff at Rick Hendrick Chevrolet is very courteous and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satis and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satisfied with them working with me and paying off my previous truck to get a newer truck that better suited me and my family. I didn't feel like I had received the best price on the newer truck that I had bought like I did on the previous truck that I traded in, but it was not an overkill either. The salesman Allen Brown did a great job in helping me look at newer trucks that were better suited for my family. He understood how important my family is to me and he searched for hours until he found the right vehicle for us. He even drove and hour and a half to deliver my aftermarket rims and tires to me that I had left on my truck that I traded in. I was very pleased with his overall attitude and friendliness. Again, thank you for the overall great experience and customer support. I look forward to doing buisness with yall in the future. Thank you!! More

I was traveling from Charleston SC to Buffalo and all my electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it was so loose it lost contact. I was not happy with the thought that I would be on the road for 15 hours with a hand tightened clamp. I took a chance to stop in at the dealer. These guys took me in without an appointment, helped check out the issue, found a bolt and applied it in a matter on less than 10 minutes. I was back on my way after a smile, fast service, and had fun with the guys at the same time. Don't expect such service and I have already shared my experience with Hendrick several times. Awesome dealer representatives. Dave English More

Great Dealership! Always friendly consultants and Managers and willingness to go the extra mile in sales and service to make sure the customers (Me) are satisfied. Highly recommend to anyone interest Managers and willingness to go the extra mile in sales and service to make sure the customers (Me) are satisfied. Highly recommend to anyone interested in purchasing a NEW or Previously Loved Vehicle. The Service Department is always helpful and welcoming as well. I wouldnt consider going to any other dealership. More

I have never been to such an organized, clean, kind, comprehensive service department before in my life - dealer or not! I purchased a truck last summer to pull my RV around the country and failed to c comprehensive service department before in my life - dealer or not! I purchased a truck last summer to pull my RV around the country and failed to confirm that the CD player worked before leaving. It wasn't a major deal to me, so I waited until I returned to this area to visit the Rick Hendrick dealership that I purchased it from. Of course with the passing of time their standard processes indicated it had been too long for them to resolve on my behalf, so I went the warranty route...which they said wasn't the "fancy technical" kind (which confused me b/c I thought I'd gotten the bumper to bumper type)...so I indicated my quandry to Phil and he approached management on my behalf and resolved the whole thing. Hello?! That's not normal right? I mean, I honestly felt that I was in the right given my circumstances but I'm so used to "rules" that I figured I'd be lucky to meet them in the middle somewhere. Nope...Phil recognized the situation for what it was and pushed back FOR ME. Wow. I'm still in amazement. Plus, the place really is spotless - which is a far cry from my father's old tire shop and I was so dazed and confused by it I got a little tour which quickly revealed how proud the team is of their shop...I learned about the additional University that Mr. Hendrick put in place for the mechanics that can only be attended AFTER they've received their GM Master Certification - - who does that?! Again, I was really impressed and suppose that might explain the incredible service and work. I understand there are almost 100 Hendrick dealerships in the country and I'd lay money down that they're all like this one. Which is nice since I'm also all over the country ;) The most delighted customer ever, Sara More