Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Hi my name is Jorge and I don't think I will recommend anybody to hendrick dealer since my last visit there they only did half of work that my vehicle need it, I was there for an oil change and to check a anybody to hendrick dealer since my last visit there they only did half of work that my vehicle need it, I was there for an oil change and to check a tire pressure light that it is been on since we buy the vehicle, when we buy the vehicle on 03/27/21 the light was on (TP) I told the sales rep about the light and he said to brink it back when we can and they will fixed because at that time every body left it was closing time they barely have time to wash the vehicle for us and because of that whoever wash it forgot to put one of the floor mat back on our vehicle that we didn't notice till we vacuum for the first time i realized it was missing, ok but this is where everything starts i call the dealer to make an appointment for service since we live about hour and 40 min away from the dealer and they told me that I don't need an appointment to do what I need to be done i said ok next day I show up and they tell me that i have to leave the vehicle there till next day to do what it needs, I told her that I call and they told me that I don't need an app and she said ok it will take longer then normal i said ok I wait I can't miss another day of work so tell them what was wrong with the vehicle, they took my information and direct me to the lobby I wait there for about 3 hour and 1/2 while I was waiting I talk to my sale rep and remind him about the tire problem and he said he was going to talk to service department so they can work on it, after waiting for more then 3 1/2 hours i went out there and ask the guy about my vehicle and he call and ask if everything was done and they toll him yes except for the tire pressure light because they where waiting for some body to tell then go ahead and fix it so he when inside and talk to some one talk to someone on the phone and he toll me that he didn't know what to tell me because not body wants to pay for the repair so I went in there and look for sales rep and toll him about it and he said let me talk to my manager, manager call me and said Im sorry I don't what to sound rude but we don't going to pay for the repair I told him that when we buy the vehicle sales rep toll me to bring it back they will fix it, he said well its been more then 30 days, me but when we buy the vehicle sale rep didn't said that, all he said to brink it back and they will fixed, even went he call and ask about the vehicle a couple of weeks later sales rep call me and ask us how we like the vehicle I told him she likes it except for the light on for tires and he said just brink it back when you can we will take care of i said ok we will, so this past Wednesday 12/29/2021 took it for service and tell then about the tire pressure light and they don't want to fixed because it is been more then 30 days, after the sales rep told us to bring it went we can After all this i also told my sales representative that I want to cancel my OIL CHANGE SERVICE he said to wait for 2 weeks and call him to cancel since it was the first oil change it has to process first 12/29/2021 More

Lance Was very helpful...knowledgeable staff will definitely bring vehicle back for service from now on definitely bring vehicle back for service from now on More

Great selection. Wonderful customer service. Our salesperson was very knowledgeable and helpful in finding what we were looking for. salesperson was very knowledgeable and helpful in finding what we were looking for. More

Service is outstanding. Facility is clean and welcoming..i will return when the need arises. welcoming..i will return when the need arises. More

The dealership did an awesome job in repair my vehicle I would recommend any of my family members or friends so we can drink would recommend any of my family members or friends so we can drink More

The dealership was nice and clean and my service rep was very polite and got me situated quickly. very polite and got me situated quickly. More

My sales associate was Angel Peña. Angel worked hard to make sure I was getting the vehicle I wanted. He even looked on line for Gladiators at other Hendrick locations. When I chose to buy the one at his l make sure I was getting the vehicle I wanted. He even looked on line for Gladiators at other Hendrick locations. When I chose to buy the one at his location he and Steve Osterovich worked as a team to get the loan term payment and interest rate that would work best with my budget. Taylor with customer satisfaction was very dedicated in making sure the whole car buying experience pleasant. More

The guy that signed me in was awesome .. he made me feel safe and explained what I needed safe and explained what I needed More

Lack of communication, a very polished service person with zero people skills. It was horrible. with zero people skills. It was horrible. More

hey go see Jon p and Jacquez they help me get a new car today today More