Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Negotiated price on new Gladiator (they really add ALOT of BS) - Negotiated price on trade ( they really try to LOW Ball you) - Had my own financing (They couldn’t beat my pre approval interest rate). Thi of BS) - Negotiated price on trade ( they really try to LOW Ball you) - Had my own financing (They couldn’t beat my pre approval interest rate). This was a Sat - my bank was closed, said I could bring them the check on Monday or Tuesday. Danny Whang then said he needed a NON-REFUNDABLE cash deposit. Which I said NO WAY(thankfully I denied that)!! I offered to leave the $23,000 trade for collateral- but he declined (thank goodness)!! Then he came back & said okay, that’s fine - if you sign all the paperwork today this vehicle is yours. I specifically asked if this would take the vehicle off the market & no one else could purchase it. He said it’s yours - then he had Janice Curry (who was very nice by the way) to yell their little chant when they sell a vehicle. I signed EVERYTHING came home with the jump drive of all the paper work & emailed the info to my lender. I text Janice Curry, client advisor, Monday morning & told her I was bringing the check - to which she replied “One of my managers is going to call you.” An hour & 45 min LATER - Steve Ostrovich called to inform me the vehicle was SOLD to someone ELSE Saturday!!! But not to worry, he had 8 others identical to the one I had already bought & he could get me a new VIN# ASAP. That was a LIE!! He never called me back, so I called him. He said he was extremely busy & would call me back by 6:00. Another LIE, he actually NEVER called me back‼️ The next day I called an asked for Taylor Stewart , Customer Service Manager, once I gave my name they said he was BUSY but would call me back shortly. That was another LIE - he NEVER called!! Then I got a call & text from Janice with another vehicle they could get me. She asked if this vehicle fit my needs? To which I replied: “This dealership doesn't fit my needs. Honesty & integrity is greatly lacking at Rick Hendrick.” That is 1000 % a TRUE Statement. Mr. Hendrick, if you read this review (I will also be mailing you a copy) I strongly suggest you adjust the way a business with YOUR NAME on it is ran!! I have bought MANY brand new vehicles - at more than one dealership - I have NEVER dealt with such DISHONEST people in my life‼️‼️ More

Incredible level of customer service and turnaround time from the time that I arrived till the time that I left. from the time that I arrived till the time that I left. More

Eric got us in and out without an appointment! Our niece lost the key to the Dodge Journey and Eric got it back up and going. Our niece lost the key to the Dodge Journey and Eric got it back up and going. More

The staff is very helpful and informative. The service was very quickly completed, and done correctly! The service was very quickly completed, and done correctly! More

Great buying experience overall. Brady Sullivan did an excellent job and all employees were helpful throughout the process! Brady Sullivan did an excellent job and all employees were helpful throughout the process! More

The staff was kind, excellent and courteous Very anttentative to finding me a vehicle. Yeet anttentative to finding me a vehicle. Yeet More

How easy it was to approve the credit and the good service they gave me I am very satisfied with everything service they gave me I am very satisfied with everything More

It’s a good feeling to know that you receive Great Service from the time you enter; it continues to the waiting area where you are provided refreshments in a clean environment until they notify you th Service from the time you enter; it continues to the waiting area where you are provided refreshments in a clean environment until they notify you that your vehicle is ready!!! I love the professionalism and courteous staff!!! I will return until everyone I know about the service I received. More

McDaniel made the car purchasing process so easy. I got the car I wanted without any hassle. Everyone was so informative & helpful and made everything less stressful. All in all, I’m very happy w I got the car I wanted without any hassle. Everyone was so informative & helpful and made everything less stressful. All in all, I’m very happy with my experience and purchase. I will be recommending this location as well as the salesmen to all the people I know. More

Montae always goes over and beyond . He’s customer service skills are extraordinary! I know I’m in good hands when he’s handling my precious car. He’s customer service skills are extraordinary! I know I’m in good hands when he’s handling my precious car. More