Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Unfortunately, my 2022 Pacifica had some major issues and was with Hendrick for almost a month. My assigned service advisor, Heather Kratky, was fantastic. She was great and very helpful every step of the wa was with Hendrick for almost a month. My assigned service advisor, Heather Kratky, was fantastic. She was great and very helpful every step of the way. Her communication was excellent, and she truly went above and beyond for me and my family. More

Was having repeated issues on one of my Ram’s tires. Came to the service center and Lamont got me right. Service was EXCELLENT! Came to the service center and Lamont got me right. Service was EXCELLENT! More

Thank you Matt Otis for stepping in to correct the issues I was having with the customer service I was receiving with my 2018 Acura RDX!!! You called me yesterday, listened to my concerns and started making I was having with the customer service I was receiving with my 2018 Acura RDX!!! You called me yesterday, listened to my concerns and started making things right. More

This is our second vehicle that we acquired from Dodge with the salesperson, Josie. She demonstrated exceptional knowledge in addressing our inquiries regarding the car. We are super happy with her custom with the salesperson, Josie. She demonstrated exceptional knowledge in addressing our inquiries regarding the car. We are super happy with her customer service she was a great pleasure to work she's made our car buying experience exceptional again. Ask for her. More

Not pleased with the customer service from Jerome (Jay) Reese. I brought my car in for a popping noise on May 7th, and had to keep calling to get an update on my car. I was finally told what was going on w Reese. I brought my car in for a popping noise on May 7th, and had to keep calling to get an update on my car. I was finally told what was going on with the my car, I was made aware that a part had to be shipped in and it would take a few days. I asked if my car was at least safe to drive or did they have a loner car. I was told there were rentals for a cost of $45/day but that I might qualify for a rental for no charge for 5 days. Jay stated he would give me a call back and I said yes please make sure to call back. I never received that call back and I had to be without a car for two weeks figuring out my back and forward to and from work. My car was estimated to be fixed by Monday May 19th,no later than Tuesday the 20th, and again never received a call to at least say the parts came in and they were working on my car or any updates. I called on Wednesday May 21st because I wasn't notified my car was ready all to hear my car was about to be ready for pick up. Once I received my car i was then told they had to order another part for my car that would take a couple of days to get in so I would still need to bring it back to get it fixed. My car is still making the popping noise that I took it in for. I also still haven't heard back from Jay to be told if the part has come in so I can take my car back. This service was unacceptable and I honestly don't feel like a valued customer. UPDATE: Called to speak with Jay on Wednesday and was told to give him a call Friday (today) as they are still waiting on another part and they can put me in a car until they finish my car until my car was done being worked on. Called and he wasn't in and still haven't received a call back. More

My service advisor is Christefer G. & I wanted to take the time to say how grateful I am for him. I have a fantastic experience working with him. incredibly helpful, always keeping me i & I wanted to take the time to say how grateful I am for him. I have a fantastic experience working with him. incredibly helpful, always keeping me informed throughout the entire process. Communication is  clear, prompt, and consistent—something that makes the entire experience smooth and stress-free. I truly appreciated his professionalism, attention to detail, and willingness to go the extra mile to ensure everything is always handled efficiently. Highly recommend! More