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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,610 Reviews
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Showing 6,610 reviews
October 22, 2026
**Longstanding Customer — Extremely Disappointed in Service Management, Workmanship, and Accountability** I have been a loyal Rick Hendrick customer for years, purchasing multiple vehicles and spend Service Management, Workmanship, and Accountability** I have been a loyal Rick Hendrick customer for years, purchasing multiple vehicles and spending thousands of dollars on maintenance and repairs. Unfortunately, my September 2026 experience with the service department at Rick Hendrick Chrysler Dodge Jeep Ram in Duluth has seriously damaged the trust I once had in this dealership. On September 11, 2026, I brought my 2019 Chrysler Pacifica in after a check-engine light and diagnostic scan indicated a misfire. My vehicle was driving relatively smoothly, with only minor sputtering upon startup that morning. After waiting approximately FIVE HOURS at the dealership in my wheelchair, I was initially advised that my vehicle needed spark plugs, an air filter, and a rear engine mount. I authorized the initial repairs involving the spark plugs and air filter. However, as I was preparing to leave, I was unexpectedly informed that my vehicle was now running significantly worse and required approximately **$6,500 in additional cylinder head repairs.** Imagine bringing your vehicle to a dealership with relatively minor driving symptoms, only to be told hours later that it now requires thousands of dollars in unexpected engine repairs. Naturally, I wanted answers. I requested to speak with Service Manager **Darin Nelson**, hoping he would provide clarity and reassurance. Instead, I experienced what I considered condescending, dismissive, and unprofessional communication. He repeatedly interrupted me, spoke over me, and raised his voice while I attempted to explain my concerns. After personally inspecting my vehicle, Mr. Nelson confirmed that it was running rough. During our conversation, he told me that a technician had overlooked a piece of broken spark plug that had fallen into the cylinder head. Despite that explanation, he questioned whether the technician was responsible. **That conversation left me deeply concerned about technician oversight, quality control, and the dealership's willingness to accept accountability.** At one point, Mr. Nelson asked, "Mr. Pruitt, what can we do to make you happy?" I explained that I believed the dealership should cover the repair costs as a gesture of goodwill given the circumstances, communication problems, and concerns about workmanship. My request was declined. **What makes this experience especially troubling is that I live with paralysis and depend on a wheelchair for mobility.** My Pacifica is my only vehicle and is essential for medical appointments, daily responsibilities, and maintaining my independence. I also live on a limited, fixed income. I explained these circumstances to management. I was not asking for special treatment. I was asking for fairness, transparency, competent workmanship, and respectful communication. Unfortunately, I left feeling dismissed rather than valued. Approximately one month after the repairs, my check engine light comes on and third party diagnosis suggested relation to recently prior repairs by Hendricks. **My greatest disappointment is not simply that mechanical problems occurred. It is how I was treated when I asked legitimate questions about the condition of my vehicle, the quality of the work, and financial responsibility.** After years of loyalty, I expected much better from an established dealership. **I expected professionalism, honest communication, quality workmanship, and accountability when something went wrong.** Unfortunately, this experience has left me questioning whether I can continue trusting Rick Hendrick's service department with the safety and reliability of my vehicle. More
by PRODUCTIVEPRUITT
Employees Worked With
Matt Otis, Montae Williams
July 04, 2026
Heather Kratky is outstanding. She is extremely knowledgeable, compassionate, and helpful. She helped me with a very difficult situation and was able to give me everything I needed She is extremely knowledgeable, compassionate, and helpful. She helped me with a very difficult situation and was able to give me everything I needed without any hesitation. When you buy a car, it's not the car that sells you It's the customer service and care that you get beyond just the purchase of the car. This is what heather gives you. It's because of her customer service that I will keep coming back even with the more costly repairs, because I know if she is involved, I won't just be taken care of today but every time I come in the future. I hope the company she works for really understands and appreciates her worth. As a previous district manager, this is the type of employee you want to make sure you hold on to. More
by Therebro1
Employees Worked With
Heather, Kratky
April 13, 2026
I highly recommend this dealership! Sharon Hester is the absolute best! She went above and beyond to find me the jeep I was looking for. She kept me informed all along the way and every Sharon Hester is the absolute best! She went above and beyond to find me the jeep I was looking for. She kept me informed all along the way and everything she said was the truth. Go see her and she will take great care of you. More
by Mandywehunt
Employees Worked With
Sharon Hester
March 30, 2026
I absolutely love my new Jeep! A huge thank you to Andrew Curry and the entire team at Rick Hendrick CDJR for such a fantastic buying experience. It was smooth, professional, and a A huge thank you to Andrew Curry and the entire team at Rick Hendrick CDJR for such a fantastic buying experience. It was smooth, professional, and actually fun. And Andrew—thank you so much for the duck! It was the perfect way to start my journey with the Jeep family. Highly recommend this team! More
by vietpnai
Employees Worked With
Andrew Curry
March 30, 2026
I recently purchased a 2026 Jeep Sahara from Rick Hendrick CDJR in Duluth, and I couldn’t be happier with the decision. The entire purchasing experience was top-notch—everyone was professional, trans Hendrick CDJR in Duluth, and I couldn’t be happier with the decision. The entire purchasing experience was top-notch—everyone was professional, transparent, and genuinely helpful from start to finish. My sales rep, Andrew Curry, was incredibly knowledgeable and walked us through the process seamlessly without any pressure. It was easily one of the smoothest car-buying experiences I’ve had. I’ll definitely be purchasing all my future vehicles from this team! More
by rdo72
Employees Worked With
Andrew Curry
