Rick Hendrick Chrysler Dodge Jeep RAM Duluth

The service was nice, fast and the people were friendly. I called to the service department to speak to a tech and was easily able to get someone on the line without waiting. I would take my car here again I called to the service department to speak to a tech and was easily able to get someone on the line without waiting. I would take my car here again for service. More

I am new in Atlanta and this will be the dealer I will go for any services. for any services. More

Usually has great customer service but the last few times it has been hit or miss. times it has been hit or miss. More

Everyone in the dealership was very helpful in the Service department. I went to get an oil change very late in the day and they had no problem taking me at short notice. Thank you all and happy holi Service department. I went to get an oil change very late in the day and they had no problem taking me at short notice. Thank you all and happy holidays. More

I only use Hendrick CDJR for service and I will continue to do so. Always a great experience. to do so. Always a great experience. More

Montie was so helpful, great customer service representative, always willing to answer any questions I had, made sure to explain the issues with my car. representative, always willing to answer any questions I had, made sure to explain the issues with my car. More

I started out working with Justin. We were looking for a Jeep Renegade. They just had a new trade in that my daughter fell in love with. So we started the process of buying this Renegade. I made myself cle Jeep Renegade. They just had a new trade in that my daughter fell in love with. So we started the process of buying this Renegade. I made myself clear multiple times what the max payment had to be and it had to include an extended warranty and Gap and no more than 72 month finance. They kept saying Jeep Certification and Gap and my payment was meet. I was told the Jeep Certification was for 1 year bumper to bumper and so many years and miles for power train. And it was included in the price. Well this one is on me. We get to Finance and now the finance guy is trying to up sell us a Service Contract (extended warranty) and Gap, and the payment went up by $60.I was livid. I told the guys In the beginning what I needed and how much the max payment needed to be. Whether they call it a Service Contract or Extended Warranty , they should have known what I was talking about. I was ready to walk at this point. then a manger Steve comes in and I am asking what is this Kahu. It's $2k they add at the dealership for a GPS tracking LoJack program. I don't know what it is. We don't want it, take it off and don't add it to the cost of the vehicle. So with Steve , they remove the Kahu add the Service Contract and Gap.and get the payments almost down to where I told them my max payment should be. So I'm looking over the contract. And they changed the terms from 72 months to 75 months ! This is not what I asked for. The finance guy says it's only 3 more payments and I am like that is almost an extra thousand dollars. No! These people.dont listen. When a customer tells you what they want in the beginning. Don't send them back to finance to try and upsell more products. Is that not why you have a sales person on the floor to begin with. Finance should be the last and easiest thing to do. Every thing should be settled before you go into finance. This additional upselling in Finance is BS! Well after almost 7.5 hours and me turning into a Karen. I finally got them to finance what I had asked for in the beginning. If they would just have listened and let the Salesperson do their job. (Stop sending people to finance and upselling , do this in the beginning) Maybe this wouldn't have been such a NIGHTMARE car buying experience. More

I like to thank the gentleman that took great care of me while I was at the dealership on yesterday he was a great help and a gentleman, real professional.Great experience 💯 while I was at the dealership on yesterday he was a great help and a gentleman, real professional.Great experience 💯 More

Easy process working with Brady Sullivan. Quicker than I was expecting. Happy with my decision to purchase at Rick Hendrick! was expecting. Happy with my decision to purchase at Rick Hendrick! More

Dealer was able to do appointment for a next day, i was surprised , other dealers didn’t give me such an option, their closest appointment was in a 2 weeks … surprised , other dealers didn’t give me such an option, their closest appointment was in a 2 weeks … More