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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,570 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,570 reviews

December 22, 2021

He helped me with my tire and scheduled an appointment for next month as well. More

by csimmons1522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Dec 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

December 22, 2021

Sharon was great, she helped me walk out of the dealership feeling proud of myself that this being my first car experience on my own that it wasn’t as stressful… the receptionist not so much, very More

by janisacsimmons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jorsling, Sharon Hester
Dec 28, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

December 21, 2021

Very disappointed with dealership.They say what they will do and than don't do what they say.l have 3 pages of what they owe me but yet have not comply of doing them. They keep avoiding me.It looks like have More

by ASONE2013
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Reed, Allan Magallanes, Erick Nunez, Taylor Stewart, Angel Licea, Matt Otis
Jan 07, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

December 21, 2021

Great customer service. I would visit this location in the future for servicing my vehicle. More

by nichelle_saunders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Dec 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

December 21, 2021

Well I been in the market for a charger v8 for the better part of 6 years and I went car shopping and some how stumbled upon this dealership and the rest is history thank you for the help dodge and it’s only More

by JOHNSONSTEPHEN521
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Licea
Dec 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

December 21, 2021

Still have not delivered the vehicle we purchased 3 days ago. I am extremely disappointed that you sold us car that was not ready to be sold. Not good business. This should have been mentioned before we sig More

by Charles Turner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Jorsling
Jan 07, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

Jan 07, 2022 -

Charles Turner responded

Taylor we have bought 5 cars from you since 2017 and the last 2 times was less than desirable. I bought a 2020 Hellcat Charger in January of 2021 and the door protecting film is coming off and I had to replace the tint because it was peeling. The Jeep we bought on a Saturday but could not pick it up until Thursday which was disappointing since I had to postpone my trip to do so. I don't think we will buy from you again.

December 21, 2021

Professional. Excellent customer service. Outstanding service center! Very thorough inspection. Top customer relations with team More

by cdalton71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton Faircloth
Dec 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

December 21, 2021

Friendly, knowledgeable, easy to work with. Didn't try to sell us what we Didn't want. Sensitive to our needs. Honest. Haven't found anything we were told not to be true. Best car buying experience we have h More

by KRUEGERC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Nunez, Nick Singh
Dec 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

December 21, 2021

The service department tried to trick my wife into purchasing services at 30,000 miles that aren't due until 100,000 according to the user manual. I believe it was about $600 they wanted to charge her More

by pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service writer - Need to check paperwork for name.
Jan 07, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

December 20, 2021

The service that I received was great!The Representative Justin gave me excellent customer service.. More

by givenchytheking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Dec 21, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and please let us know how we can help out in the future!

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