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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

Overview
Reviews
Vehicles
4.6
6,568 Reviews
Call Dealership (678) 369-6704
View Awards

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,568 reviews

November 19, 2021

When making an appointment it takes 2 months to get in for service. Got a call my part that was on back order s8nce May came in yet I can get an appointment to get it repaired till January. So they are go More

by k.woodall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
Report | Print
November 19, 2021

My sales rep Kneico was great. Could not have asked for better service. They took care of me like family! More

by mikeatlanta1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Nunez, Kneico Daniels, Mark Jorsling
Report | Print
Nov 20, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 19, 2021

The service was nice and timely managed by the person assigned for me and I am very satisfied with it. More

by capri0925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin, Shekhar Gosai, Aleshia Kincade, Matt Otis, Eric Chavez, Bobby Reese
Report | Print
Nov 19, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 19, 2021

My experience was exceptional! Each member I dealt with was friendly & extremely helpful when my vehicle was serviced! More

by Faulknel27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade, Matt Otis
Report | Print
Nov 20, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 18, 2021

Did a good job- cashed my check in 2.5 hours! All good will come back More

by RD858
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady Sullivan
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Nov 19, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 18, 2021

I rated a three star because I called to schedule a service appointment. I told the representative over the phone the service that I needed for my vehicle. When I got to the dealership what I asked for More

by THEONLYONEJENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton
Report | Print
Nov 19, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

November 18, 2021

Everyone is very helpful and attentive towards you ! Fast and easy process , if there’s a wait , they stay giving you updates More

by VIVIANMORALES410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Report | Print
Nov 19, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

November 18, 2021

I had gone in and had the worst experience and when I returned they were worst, I needed to have my airbag replaced and will never tell anyone to visit this location More

by patrickjacksonparis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve the general manager , Lance Chapin, Aleshia Kincade, Eric Chavez
Report | Print
Dec 04, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

Dec 07, 2021 -

patrickjacksonparis responded

Hi, Mr. Stewart, I'm very impressed that you have reached out to me. If I knew that this was going to happen I probably would have wanted your number to forward you the pictures and or the videos of this encounter. I will be in touch. Thanks again. Patrick Jackson

November 18, 2021

I'm giving 1 star because after I picked up my car I noticed that someone wrote white Power on my car More

by Jdwd155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleshia Kincade
Report | Print
Dec 04, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

There is absolutely no way this happened, Please give me a call at 770-495-6100 or you can reach me on my cell at 678-789-1144. Thank you.

November 17, 2021

Best dealership ever!!!!! Go there and you won't regret it, they have a great team. More

by Ms.Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Magallanes, Felipe Ortiz, Kneico Daniels, Matt Mazza
Report | Print
Nov 18, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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