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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 08, 2021
This dealership forces you to purchase a Kahu security system for $2,000 without telling you that it will require you to purchase a subscription monitoring service to use the system. They won't sell the system for $2,000 without telling you that it will require you to purchase a subscription monitoring service to use the system. They won't sell the vehicle (new or used) without it. The service department held my Jeep for a week to complete pre-delivery requirements and still didn't get everything done. They came back 3 days after delivery (10 days after purchase) and took our Jeep for 2 1/2 days to install the windshield that they should have ordered the Monday after the sale, but didn't order until two days before it was to be delivered. The managers, all the way up to the General Sales Manager are true to the company line that all problems are the fault of the customer. I am concerned that many other people are experiencing the same treatment at any and all dealerships owned by the Rick Hendrick organization. More
by gaboynton
Verified CustomerEmployees Worked With
STEVE OSTROVICH, Kneico Daniels, Danny Whang
November 07, 2021
Nostros creemos que hay un respaldo en la marca de carro comprada y no es asi !! Es una compra de carro sin respaldo alguno de la compañia. Bueno solo venderlo salga como salga eso creo comprada y no es asi !! Es una compra de carro sin respaldo alguno de la compañia. Bueno solo venderlo salga como salga eso creo More
by CHI67KISS
Employees Worked With
Bobby Reese
November 06, 2021
Bought multiple cars from the dealership and always 10/10. Donny and Todd were the best and went above and beyond for helping us 15/10! However this last time is a 0/10 for sales and finance. Make a d 10/10. Donny and Todd were the best and went above and beyond for helping us 15/10! However this last time is a 0/10 for sales and finance. Make a deal but the traded in car does not get paid off for more than 30 days. Check in multiple times to be ignored or told the deal is funded but they cant be bothered to care about my credit now being impacted because it was a late payment by the dealership over 20 days. Angel even asked me to pay upfront an extra $300 to ensure the payoff was accurate but even then the dealership does not take responsibility and ruins my credit now. More
by AMJK7942
Employees Worked With
Todd Reed, Allan Magallanes, Angel Licea, Donny Wilson
November 06, 2021
I left this service center with problems I didn’t have when I took my car. When I told them they said it would “fix itself in a couple of days” smh when I took my car. When I told them they said it would “fix itself in a couple of days” smh More
by ERINJ714
Employees Worked With
Aleshia Kincade, Bobby Reese
