Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Our recent visit for a 2018 Tesla X P100D after a test drive turned into a nightmare of wasted time and unprofessional conduct. On 4th March I spoke with John Dehass and confirmed via text to meet on the drive turned into a nightmare of wasted time and unprofessional conduct. On 4th March I spoke with John Dehass and confirmed via text to meet on the weekend which was yesterday 9th of March. When I texted back on Saturday he did not reply. So i called early Saturday and found that John Dehass is not available and on vacation until 11th March. I spoke with Lamonte Lovejoy confirmed to meet around 10:30 AM. We reached around 10:40 AM. Lamonte nicely greeted and arranged and got the key. I looked around the vehicle and took plenty of time and went through the checklist I had. Instead of efficiently handling our inquiry, we were allowed to have multiple unnecessary test drives, and then all while we waited for the appraisal of my trade-in vehicle. The process dragged on endlessly, with no regard for my time or patience. "As if the situation couldn't get any worse, another person (Lamonte's manager) suddenly appeared and casually informed us that the car I was interested in had been sold to someone else, who conveniently transferred the money online. This revelation was not only shocking but deeply disappointing". We were there from 10:40 AM to 3 PM approximately. "Complete waste of TIME". I never had this kind of experience ever. The lack of transparency, professionalism, and respect for customers' time was utterly unacceptable. This experience has left me with a sour impression, and I would caution anyone considering this dealership to proceed with extreme caution. More

This Rick Dealers were and are still welcoming to all customers. Ms. Nilcy Mendoza was very welcoming and was able to help me in Spanish and English. She was very informative and helpful when it came to customers. Ms. Nilcy Mendoza was very welcoming and was able to help me in Spanish and English. She was very informative and helpful when it came to looking the perfect car for me and the information about the cars. More

Montae is very talkative. Easily describe the situation and possible ways to resolve. The service was quick enough Easily describe the situation and possible ways to resolve. The service was quick enough More

Touron was great and service was awesome! I walked in and was taken care of right away, great advice I walked in and was taken care of right away, great advice More

The salesperson William was great however the quality control is awful. I bought a car here have had it 3 days 27 miles and I am having to take it back in as it has rust on the back door hinges. control is awful. I bought a car here have had it 3 days 27 miles and I am having to take it back in as it has rust on the back door hinges. More

The customer service was superb, Mon addressed all my concerns and was able to take care of my issue within the same day. would recommend coming here ! concerns and was able to take care of my issue within the same day. would recommend coming here ! More

Chris Garcia in the service department did a great job. I will be coming back for service with him only I will be coming back for service with him only More

Service Team awesome work. I appreciate them. Angie great work. Had flat tire they took I appreciate them. Angie great work. Had flat tire they took More

Oil service appointment took me in on time, with excellent customer service and communication. A much better experience than other dealerships. excellent customer service and communication. A much better experience than other dealerships. More

Honest, good information, great service. kept in touch with all changes and pricing. definitely would work with again! kept in touch with all changes and pricing. definitely would work with again! More