Rick Hendrick Chrysler Dodge Jeep RAM Duluth

After a pointless 5 minute interview with Brady, Gerardo walked out to the showroom floor and said they were short staffed so I’m assuming that’s why the interview was pointless and a complete waste of time walked out to the showroom floor and said they were short staffed so I’m assuming that’s why the interview was pointless and a complete waste of time. He also didn’t mention anything about the position or ask anything whatsoever about me. Even though when Christian Brown called me to schedule the interview she told me to set aside at least an hour. I honestly would’ve been fine if they would’ve called and said “we need to reschedule since we’re short staffed today” More

Had an interview with Brady, lasted for about 5 minutes. The entire process was a waste of time, we just set on the showroom floor and basically made small conversation and nothing about the actual position The entire process was a waste of time, we just set on the showroom floor and basically made small conversation and nothing about the actual position and the reason I was there was even mentioned once. More

Horrible customer service only concerned about his commission. He was not the original person i communicated with via email but i received him upon arrival. After my purchase this young man did not ev commission. He was not the original person i communicated with via email but i received him upon arrival. After my purchase this young man did not even congratulates me or followed up with my vehicle being in the shop for a recall. He shouldn't be in sales. More

Throughout the entire car-buying process, Sharon kept me informed of my vehicle status unlike the young man Nick i was working with, of which i was very much disappointed with. Also, my Jeep had a recall so informed of my vehicle status unlike the young man Nick i was working with, of which i was very much disappointed with. Also, my Jeep had a recall so i was unable to drive off with the vehicle, so i had a loaner care for the week, during that week i was not notified of any status of my vehicle from Nick. Although i understand it was a weekend/holiday on the following day i did not receive one phone call, it seemed like this young man was just all about getting his commission and did not care about this important purchase i was making. Also Nick did not even show me how my loaner/Tesla car worked or even shake my hand to congratulate me he didn't even say good bye. Terrible customer service from this young man Nick Singh. John the sales manager was a terrific addition, he displayed exceptional knowledge about vehicles and helped to get the deal going and closed. Sharon made the entire experience smooth and hassle-free while l waited for my vehicle. She was prompt in responding to my inquiries ang handling all the questions i had. I would highly recommend Sharon Hester to anyone in search of a new or used car. Their dedication to customer satisfaction, knowledge of the products, and friendly demeanor makes them an exceptional sales associate. Thank you, Sharon and John, for making my car-buying experience a truly positive one!” More

I recently purchased a Jeep, and I must say, it has exceeded all my expectations! From its rugged yet stylish design to its outstanding performance both on and off the road, this Jeep has truly won my exceeded all my expectations! From its rugged yet stylish design to its outstanding performance both on and off the road, this Jeep has truly won my heart. But let me not forget to mention the exceptional salesperson, Richie, who made my buying experience an absolute pleasure. Here's why both the Jeep and Richie deserve nothing short of a stellar review. Firstly, the Jeep itself is a masterpiece of engineering. Its robust build and off-road capabilities make it the perfect companion for adventure seekers like myself. Whether I'm tackling rough terrains or cruising on the highway, the Jeep handles like a dream. The powerful engine delivers a thrilling driving experience, and the suspension system ensures a smooth and comfortable ride even over bumpy surfaces. I'm particularly impressed with the Jeep's advanced safety features, which provide peace of mind during every journey. The interior of the Jeep is equally impressive. The spacious cabin offers ample room for passengers and cargo, making it ideal for both everyday commuting and long trips. The seats are incredibly comfortable and provide excellent support, even during extended drives. The infotainment system is intuitive and packed with features, including a crisp touchscreen display, seamless smartphone integration, and a premium sound system that enhances every moment behind the wheel. Now, let's talk about Richie, the salesperson who made this Jeep buying experience truly exceptional. Richie's knowledge and expertise were evident from the moment I stepped into the dealership. He patiently listened to my requirements and preferences, taking the time to understand exactly what I was looking for in a vehicle. His professionalism and genuine passion for cars shone through as he guided me through the various Jeep models, explaining their unique features and benefits. What impressed me most about Richie was his commitment to ensuring my complete satisfaction. He went above and beyond to answer all my questions, addressing any concerns I had along the way. His friendly demeanor and approachable nature made the entire process stress-free and enjoyable. Richie's attention to detail and personalized assistance made me feel valued as a customer, and I truly appreciate the effort he put into finding the perfect Jeep for me. In conclusion, I couldn't be happier with my Jeep purchase, and I owe a significant part of my satisfaction to Richie. The Jeep's remarkable performance, rugged elegance, and advanced features have made it an absolute joy to own. Richie's exceptional salesmanship, expertise, and dedication to customer satisfaction have made this buying experience one to remember. If you're in the market for a Jeep, I highly recommend visiting Richie. You won't be disappointed! More

If I can I would have gave them a 0 for a rate don’t ever come here they give the wrong information. My mom came here Monday March 11,2024 and talk to rod in the parts Department and my gave my key to my dod come here they give the wrong information. My mom came here Monday March 11,2024 and talk to rod in the parts Department and my gave my key to my dodge caravan 2013 and rod look at it and told my mom that we need to order a whole new key for the car we did that Monday 3/11/2024 and paid $251 so the key gets here Tuesday and he told my mom Maureen Wells that if the key don’t work then we need to get a diagnostic on the car here and then the key gets here on Tuesday March 19, 2024 because I called up here on Wednesday March 20,2024 and told me that my key was there and nobody call me ahead of time and told me that my new key was here and I ask them how much it would cost for my car and I gave the description and the year to the services department and they told me they can fixed on and gave me a price and told me if I get it towed here between business hours they work on it for me I said okay me and my gets here on Thursday March 21,2024 now telling us that they can’t do what they promised us and they not trying to fixed both problems and they have bad customer service because we inconvenience us and got it towed here and they not trying to help us but just one problem but it’s two problems not just one. The worst service I have had thus far in my 44 years of life. More

Will Hawthorne was awesome as sales advisor. He was courteous, and extremely professional. In addition, Will was very knowledgeable about the specific vehicle I was interested in, was extreme He was courteous, and extremely professional. In addition, Will was very knowledgeable about the specific vehicle I was interested in, was extremely efficient in facilitating communication between the different departments and was always willing to go the extra mile. Mark Jorsling in Sales, and Gerardo Hernandez, and Felipe Ortiz in Financing were awesome also !! Overall, the best customer service I have ever experienced while purchasing a new vehicle! More

Thieves, unprofessional, incompetent, no remorse. My car went to the dealership twice for a simple issue based on their diagnosis and still nothing was done, they basically charged me for the servic My car went to the dealership twice for a simple issue based on their diagnosis and still nothing was done, they basically charged me for the service and did nothing!. I called the office and left messages for Matthew Martin and David Marlow and they never called me back. They just don’t care about the customers even if they paid for the services!! More

Our recent visit for a 2018 Tesla X P100D after a test drive turned into a nightmare of wasted time and unprofessional conduct. On 4th March I spoke with John Dehass and confirmed via text to meet on the drive turned into a nightmare of wasted time and unprofessional conduct. On 4th March I spoke with John Dehass and confirmed via text to meet on the weekend which was yesterday 9th of March. When I texted back on Saturday he did not reply. So i called early Saturday and found that John Dehass is not available and on vacation until 11th March. I spoke with Lamonte Lovejoy confirmed to meet around 10:30 AM. We reached around 10:40 AM. Lamonte nicely greeted and arranged and got the key. I looked around the vehicle and took plenty of time and went through the checklist I had. Instead of efficiently handling our inquiry, we were allowed to have multiple unnecessary test drives, and then all while we waited for the appraisal of my trade-in vehicle. The process dragged on endlessly, with no regard for my time or patience. "As if the situation couldn't get any worse, another person (Lamonte's manager) suddenly appeared and casually informed us that the car I was interested in had been sold to someone else, who conveniently transferred the money online. This revelation was not only shocking but deeply disappointing". We were there from 10:40 AM to 3 PM approximately. "Complete waste of TIME". I never had this kind of experience ever. The lack of transparency, professionalism, and respect for customers' time was utterly unacceptable. This experience has left me with a sour impression, and I would caution anyone considering this dealership to proceed with extreme caution. More

This Rick Dealers were and are still welcoming to all customers. Ms. Nilcy Mendoza was very welcoming and was able to help me in Spanish and English. She was very informative and helpful when it came to customers. Ms. Nilcy Mendoza was very welcoming and was able to help me in Spanish and English. She was very informative and helpful when it came to looking the perfect car for me and the information about the cars. More