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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.7
6,606 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,606 reviews

February 23, 2021

Lance does an excellent job handling our service issues and communicating with us about where each truck stands at any given time. He is great to work with! More

by BLACKBURN TRUCK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Feb 26, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

It makes us so happy to hear how great of an experience you had! Thank you so much for giving us the opportunity to earn your business and we look forward to helping you out for the many years to come!

February 23, 2021

We love The Rick Hendrick dealership!! Very very friendly Sales and finance team. They are not pushy and that is what we loved the most! More

by Lisaedwards206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Magallanes, Sharon Hester
Feb 26, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

It makes us so happy to hear how great of an experience you had! Thank you so much for giving us the opportunity to earn your business and we look forward to helping you out for the many years to come!

February 22, 2021

Was happy at first but since it's a ford they wouldn't give me the same service and also when I went to go do the oil change I asked them to rotate my tires but they "couldn't" because they couldn't find More

by juanregalado81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know the names
Mar 18, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

February 21, 2021

I saw several Jeep Cherokees on sale on line & saw the $75 gift card for a test drive appointment. Brady responded very quickly and efficiently. We definitely appreciated our interaction with Ms Veronica More

by irvklay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Wilson we found to be very condescending, abrupt, & antagonizing. , Erick Nunez, Taylor Stewart, Brady Sullivan, Matt Mazza
Feb 26, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

February 21, 2021

I found it interesting that they didn’t have the tool used to rotate my tires so they did not rotate my tires. I have a jeep and was at the jeep dealership where I purchased it. I also was out of windshi More

by ericka.williams77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reese
Mar 18, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

February 21, 2021

Was going to another dodge dealership for years reach out to them . Last week they were so unprofessional. Called u guys the best decision I made. This is my place to service my car for here on out thanks Er More

by erichall1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin, Shekhar Gosai, Aleshia Kincade, Matt Otis, Eric Chavez, Don Forward, Bobby Reese, Ronnie Vaughn
Feb 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forwar dto taking care of you for the many year to come!

February 21, 2021

From the moment I arrived Eric gave me a great service! He was very helpful and also told me that I have recall item that need to be replaced. He order the right parts and said that he will foll More

by info84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
Feb 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forwar dto taking care of you for the many year to come!

February 20, 2021

I am always quickly greeted and helped upon arrival. Lance alway listens to what I am hearing or feeling with my vehicle and works diligently to help resolve the issue. Hes very good at keeping me infor More

by her01scout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Feb 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forwar dto taking care of you for the many year to come!

February 20, 2021

The service department is top notch. Matt Otis was very helpful. Good turnaround service time. I will be back for sure for an oil change More

by terrence.baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Otis
Feb 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forwar dto taking care of you for the many year to come!

February 20, 2021

Very clean building. Staff members are always friendly and helpful. The staff is very attentive to customers and makes sure all their needs are met. More

by shaesmithy13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Feb 22, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forwar dto taking care of you for the many year to come!

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