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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,571 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,571 reviews

January 29, 2021

Gave me an appointment for a part they checked and said they had only to hold my vehicle for 5days and tell me 3weeks for the part to come in for my vehicle. More

by howards.cop
Recommend Dealer
No
Employees Worked With
Aleshia Kincade
Feb 13, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

January 29, 2021

They checked our Jeep in quick. Let us know when it may be ready. Aleisha was very nice in getting me transportation to pick up a rental. And the nice guy who drove me to Avis to pick it up was very nice e More

by candacemccoy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Jan 31, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!

Jan 31, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!

Jan 31, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!

January 28, 2021

I had a great experience they had completed all services that my vehicle needs in the right time frame they promised, and with great customer service and overall I am very satisfied and I would gladly come More

by AYUB409
Recommend Dealer
Yes
Employees Worked With
Matt Otis
Jan 29, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Experience, Experience Experience !!!! Matt and his team dedicate themselves to taking care of our people , Can't wait to see you again !!!

January 28, 2021

Always an excellent service. Lance is an excellent professional advisor. I appreciate his services. He managed all the situation. He deal with the warranty company, he found what my car needed. Thanks More

by Hernando18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Jan 31, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

January 28, 2021

It was a great experience and everyone was accommodating. Obviously different right in the middle of covid and not being able to see faces, but everyone I interacted with was great. More

by brandon.latham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mazza, Danny Whang, Janice Curry
Jan 29, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thanks again for picking us to earn your business on your new Jeep!!!! You having a great experience with the team is our goal and I'm glad we were able to accomplish that !!

January 28, 2021

The salesperson was good but the finance people ran information through a bank to proceed with the purchase without the customer’s knowledge. The car windshield with a bad crack and no one has contacte More

by shimahow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance and service unit poor., Carlos Santiago
Feb 13, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

January 28, 2021

Good service. . Did not try to oversell. Made you you feel comfortable while waiting in waiting room. Most people were wearing masks. Loved using coupons. More

by mgriz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
Feb 13, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

January 28, 2021

They got me in and out quick. Still couldn’t find the issue with the Battery. Will keep an eye on it to see if it happens again. More

by PETHOMPS111@comcast.net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don, Darrell Wilson
Jan 31, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!

Jan 31, 2021 -

PETHOMPS111@comcast.net responded

I am looking forward to as well.

January 28, 2021

Everyone here has been so helpful in my process. I would definitely recommend anyone looking for a vehicle to come check them out. My circumstances was a little different than most but they came through for More

by Leslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Santiago, Justin Woods
Jan 31, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!

January 27, 2021

Worst place to get anything done!!! DO NOT GET YOUR RECALLS DONE HERE!!! your car will leave in worst conditions and all they do is apologize. More

by earriaga13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quality of work and integrity , Lance Chapin
Feb 13, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

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