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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,572 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,572 reviews

December 13, 2020

When u rotated my tires you switched out my rim I will be calling & bringing my car back because my tire keeps going flat when I took it or the tire shop that’s when I notice my rim had been switched out I h More

by octaviad_heard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell Wilson, Lance Chapin, Shekhar Gosai, Aleshia Kincade, Katey Sages, Matt Otis
Dec 28, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! It is never our intention to upset you or make you feel that way! My name is Taylor Stewart and I'm the customer service director here. I would love the chance to help you with this issue and solve it in any way I can, you can contact me at 770-495-6100 or you can reach me on my cell anytime at 678-789-1144. Thank you and I hope to hear from you soon!

December 12, 2020

Amazing Customer Service, Mr, Matt, and Mr. Lance are my Jeep HERO’s. Montáveis-vos the service tech listed to my concerns, and addressed them without question. More

by Marcus Dixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montáveis-vos, Lance Chapin, Matt Otis
Dec 16, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Lance has a ton of product knowledge and truly has next level customer service skills! Thank you so much for the great review and we look forward to helping you out for the many years to come!

December 12, 2020

This is my second vehicle from Rick Hendricks. I will continue to come back because of the service I received. They gave me fair value for my trade-in and explained everything associated with the deal. T More

by CLIFFSINON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chaves, Todd Reed, Steve Ostrovich, Nick Singh, Matt Otis
Dec 21, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

You being a lifelong customer means the world to us! Thank you so much for your continued business and we look forward to taking care of you for the many years to come!

December 12, 2020

I have becoming to this dealership for the past 3 years for service. Lance has been awesome and transparent about all the service that I need done. More

by HAKEEM1106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Dec 16, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Lance has a ton of product knowledge and truly has next level customer service skills! Thank you so much for the great review and we look forward to helping you out for the many years to come!

December 12, 2020

Horrible LACK of service. Had a appointment from Friday to bring me Truck in on Wednesday and Wednesday arrived my part wasn’t thee and me service adviser never returned my call More

by DDAUTOHAULINGLLC
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Darrell Wilson
Dec 28, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! It is never our intention to upset you or make you feel that way! My name is Taylor Stewart and I'm the customer service director here. I would love the chance to help you with this issue and solve it in any way I can, you can contact me at 770-495-6100 or you can reach me on my cell anytime at 678-789-1144. Thank you and I hope to hear from you soon!

December 11, 2020

When we walked into the dealership, they greet us with smile!! The sales rep was courteous, knowledgeable, and quick. The ram truck is one of the best vehicle we've purchased. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady Sullivan
Dec 16, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review! Welcome to the Hendrick family!

December 11, 2020

Horrible, stressful experience!!!! Will not recommend to ANYONE!!! Got the car in September and was still running our credit in December because clearly the deal hadn’t been approved yet 🤦🏽‍♀️ Wanted 2,00 More

by TUAN6162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Reed, Aleshia Kincade
Dec 27, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! It is never our intention to upset you or make you feel that way! My name is Taylor Stewart and I'm the customer service director here. I would love the chance to help you with this issue and solve it in any way I can, you can contact me at 770-495-6100 or you can reach me on my cell anytime at 678-789-1144. Thank you and I hope to hear from you soon

December 10, 2020

very friendly and down to earth people who have your best interest. the process was very easy and i never felt pressured. i had a terrible experience at a previous dealership which landed me here and i’m ver More

by damien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
josie , Matt Mazza
Dec 12, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Customer service is key and luckily we have guys like Matt on our team to help out with that! Thank you so much for the great review and welcome to the Hendrick family!

December 10, 2020

I’ve been using these guys for years to do all of our truck service. See Aleshia and she will take great care of you More

by GARY87
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Dec 16, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review! Welcome to the Hendrick family!

December 10, 2020

Excellent service advisor, they care for my needs and transportations has been provided I can not ask any better service than this, Work was done by promise time. More

by rokwon99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Dec 16, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review! Welcome to the Hendrick family!

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