Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Walk-in visit for an oil change. Greeted immediately and escorted to waiting room for service. In and out a little over 30 mins. Great customer service! Keep it up team! escorted to waiting room for service. In and out a little over 30 mins. Great customer service! Keep it up team! More

Everyone was very friendly and went out of there way to make sure I got a great deal on my trade in and to make sure I left in the vehicle I wanted for my future. make sure I got a great deal on my trade in and to make sure I left in the vehicle I wanted for my future. More

Dimitry’s customer service was truly on point, he went above and beyond the quality of service that we’re accustomed to. We appreciate the time he put in to make sure we were completely satisfied with our above and beyond the quality of service that we’re accustomed to. We appreciate the time he put in to make sure we were completely satisfied with our decision and for that we’re grateful. Thank you young man for your mannerism!!! More

If I could give it minus 10 stars I would terrible service. Terrible experience. Had to pay to have my car sit in their dealer while they failed to find a diagnosis.. they “stumble upon” a low battery service. Terrible experience. Had to pay to have my car sit in their dealer while they failed to find a diagnosis.. they “stumble upon” a low battery that had NOTHING to do with the issue and since I refused to change the non issue then su wanted to charged me rental days overall terrible I’m currently working on a complaint with the BBB More

Part 1-Let me start by saying sales department phenomenal once you have sign on the dotted lines that's it customer service goes out the window. I bought a dodge durango used. Two weeks after having the car once you have sign on the dotted lines that's it customer service goes out the window. I bought a dodge durango used. Two weeks after having the car the radio stop working and the engine light came on. I called the service department who instructed for me to bring the vehicle in to be seen. I ask the representative so i get a loaner because this is my only vehicle to go to work. She told me yes. Ok no problem. On my appointment date which was Friday I drop the truck off the service guy took the keys but i realize no said anything about my loaner. I ask so I get a loaner the service representative stated no we do not give loaner we can give you a rental and it will $35 a day. I was livid nevertheless I had to go to work so I had no choice. On Saturday evening while I was out doing errands the rental went up in smoke. I was terrified with 3 kids in the car and stranded. I called the dealership a lady by the name of Amanda Brock answered I informed her of what happen she stated well ma'am there's nothing I can do. I got really upset and ask for a manager the manager came on the line and stated I would have to get the car towed to the dealership I ask him how do you expect me to do that sir with 3 kids. He said easy just look up a towing company. I ask Sir who's going to pay for the tow truck he then placed me on hold. He came back on the line and assured me they will pay for it. Part2 my husband was able to go with the tow truck guys and the kids and I uber home. Monday we receive a call the truck is ready. Once I got there of course I requested a manager and voiced what happen over the weekend. They gently apologize. But didn't think to say we won't charge you for that day. So now I'm hit with the diagnosed of the truck. Which came up to $1173 roughly. What made matter worst I was being told it's not covered under warranty because it's just the sparks plug that need to be change out and that is considered maintenance. Here I am who just bought this truck less than a month ago is being told to come up with over a thousand dollars for simple sparks plug plus $35a day for the loaner.only for the light to come back on again. I was in tears. Once again I have no choice but to finance the amount because with this pandemic and 3 kids I can't afford it. Part3-Before I left I asked about my paper tag I was told I have to talk to finance. I have called finance 5 different times only to be told they are in a meeting. My number was taken twice and I was promised a returned phone call. No one called. At 830 am today I was placed on hold never to return. Well I decided I'll go to the tag office myself only to be pulled over by Gwinnett County police. Thank God he was understanding and allow me to short it out. This has turned to be the worst car buying experience ever. How could you guys treat your customer like this. No sympathy,no understanding,no compassion. And what happen to that warm customer service. Update you told me to call you guys so you can fix the issue...that was a joke I called several times 2 days ago placed on hold and was told I'll be given a call back from a manager. Still waiting........... More

I bought my first 0 miles car here . Even though they gave me the car with already 5000 miles . I still love it . All of my maintainance have been very fast . gave me the car with already 5000 miles . I still love it . All of my maintainance have been very fast . More

They are excellent. The organization by appointing help me to manage my schedule during the time I don’t have my car. Accuracy is their best description to manage time. The car was fixed perfectly and on t me to manage my schedule during the time I don’t have my car. Accuracy is their best description to manage time. The car was fixed perfectly and on time. More

My fiance and I came in to trade in our Nissan and were hoping to get our first Jeep. Nick was our salesman and he was AWESOME! I felt zero pressure on any of my decisions and he really helped finding the hoping to get our first Jeep. Nick was our salesman and he was AWESOME! I felt zero pressure on any of my decisions and he really helped finding the ideal jeep for us! We are over the moon excited for our new car! Steve was awesome too! And every individual we met was super friendly. All in all it was a great experience! Highly recommend More

Fantastic buyers experience. I Would highly recommend to friends and family. I had the option to purchase anywhere but the team made me feel very welcomed. friends and family. I had the option to purchase anywhere but the team made me feel very welcomed. More

Worked primarily with the General Manager Todd Reed who worked vey diligently to find the exact vehicle I wanted. he was very persistent in pursuing various opportunities and although it took longer than worked vey diligently to find the exact vehicle I wanted. he was very persistent in pursuing various opportunities and although it took longer than expected we finally got the car I wanted. More