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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,572 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
June 27, 2020
I recommend you to find another dealer to perform services on you vehicle. My car stopped running due to an recall. They fixed the recall but also left my coolant cap off while doing the inspection. services on you vehicle. My car stopped running due to an recall. They fixed the recall but also left my coolant cap off while doing the inspection. I asked To see the video for them working on my car and they said no. We all know that any basic oil change location and we’re able to see who’s doing the work and what they are doing. So I wouldn’t even give this dealership a tenth of a star. More
by togud2u
Employees Worked With
Aleshia Kincade
June 27, 2020
Aria explained service, provided clean loaner car, delivered service promised, and at the time line he promised. Good job. This wax warranty service at no charge delivered service promised, and at the time line he promised. Good job. This wax warranty service at no charge More
by gw101
Employees Worked With
Ariq
June 27, 2020
Service Center doesn't follow up Five weeks ago, I booked an appointment online for a week in advance stating that I was bringing my vehicle in for a recall (recall number provided), Five weeks ago, I booked an appointment online for a week in advance stating that I was bringing my vehicle in for a recall (recall number provided), oil change, tire rotation, and a brake fluid flush. The appointment date was 5/23/2020. When I got to the appointment, I was told the parts for the recall needed to be ordered. Not sure why that wasn't reviewed beforehand. I told them that was fine and I could bring the vehicle back. During the repair, it was noticed that the brake caliper was rusted and would need to be replaced. This also needed to be ordered. I was told that I would receive a call back in a week when the parts came in for both the recall and the brakes. I have yet to receive a call back. More
by FRUSCUS
Employees Worked With
Ariq Williams
June 27, 2020
I appreciate the service was very satisfied with the staff and the facility was very clean and good customer service I will always recommend it staff and the facility was very clean and good customer service I will always recommend it More
by ROBERTSM327
Employees Worked With
None, Darrell Wilson, Donny Wilson, Omar Chabolla, AJ Bean
June 27, 2020
Service was top notch! Lance Chapin did a terrific job explaining everything and made me feel very comfortable from check in to check out. Thanks for a great experience! explaining everything and made me feel very comfortable from check in to check out. Thanks for a great experience! More
by ka.britton
Employees Worked With
Lance Chapin
June 27, 2020
Employees are always nice and patient with the customers that have a problem. Also took my car in for recall service, I got it back the next day. They work quick, I was worried it’d take longer. that have a problem. Also took my car in for recall service, I got it back the next day. They work quick, I was worried it’d take longer. More
by FLORENCIOANGELINA
Employees Worked With
Brett Coggins
June 27, 2020
Excellent customer service. Felipe Ortiz and Todd Reed took their time and listened to what I wanted in a truck. They quickly located one and it was exactly what I was looking for. took their time and listened to what I wanted in a truck. They quickly located one and it was exactly what I was looking for. More
by kcompton
Employees Worked With
Todd Reed, Felipe Ortiz, Omar Chabolla
June 27, 2020
Brett was awesome and took great care of me and his service was amazing! He kept me updated on the status of things, showed me the issues and was very knowledgeable! service was amazing! He kept me updated on the status of things, showed me the issues and was very knowledgeable! More
by carolyn.e.corey
Employees Worked With
Brett Coggins
