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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,568 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,568 reviews

June 26, 2020

Thank you guys, my service representative was amazing!! Definitely coming back😊 These guys was quick and very helpful and I will highly recommend them for any of your vehicle needs. More

by deanthony33
Recommend Dealer
Yes
Employees Worked With
Kenneth Coggins
Jun 30, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

It make us so happy we get to do business with you forever! Thank you for choosing us!

June 26, 2020

Is always a pleasure to visit your service department, good customer service, fast service, knowledgeable personnel with a good attitude. no waiting long hours for service More

by arnaldo56
Recommend Dealer
Yes
Employees Worked With
Lance Chapin, Brett Coggins
Jun 30, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast an efficient as possible! Thank you for recognizing that and please let us know how we can assist you in the future, Thank you!

June 26, 2020

your business Mánager Ms. Love was one of the rudest and most disrespectful people I’ve ever had to deal with. I drove 1,000 miles round trip to buy a vehicle from your dealership and I had a terrible exper More

by BRYAN.HAMMONS
Recommend Dealer
No
Employees Worked With
Ms love was horrible , Erick Nunez, Matt Mazza, Omar Chabolla
June 26, 2020

Ms. Kincade was great! First time service on my new car and she made it as easy as possible. Will definitely return for future service. Service done in a timely manner. More

by JMac89
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Jun 30, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Aleshia does an awesome job I'm so happy to hear you had a great experience with her! Please let us know how we can help in the future, Thank you!

June 26, 2020

I was not satisfied with your service department and do not plan on returning to this location for service or the purchase of a new vehicle. It saddens me because Sharon sold me my 2016 Ram 1500 and I want More

by michaelldiaz.08
Recommend Dealer
Yes
Employees Worked With
Lance Chapin, Brett Coggins, Aleshia Kincade
Jun 29, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon.

June 26, 2020

Alesha was friendly to work with but not as proactive as I would have expected in terms of calling me with updates on both of my service visits. More

by JULIE.NORVILLE
Recommend Dealer
No
Employees Worked With
Aleshia Kincade
June 26, 2020

The service rep I worked with was courteous and professional. The place was very busy but they got me out pretty quick. Price was good compared to other quotes I got. More

by chrisglen87
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
Jun 30, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

That means so much to us! Lance is an awesome guy and its awesome when people notice that. Let us know how we can help you in the future!

June 26, 2020

Left grease hand prints all over my new truck however the work was done properly and correctly I was pleased with advisors and the speed More

by musgrove_donnie
Recommend Dealer
Yes
Employees Worked With
Williams, Lance Chapin
Jun 30, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

I'm so sorry that happened but I'm so happy Lance more than made up for it! Thank you for walking away happy at the end of the day and I assure you next time we will do better. Thank you!

June 26, 2020

Probably the worst customer service I have ever received from Nick. Went somewhere else and purchased a car and had a much better experience the next day. More

by kjmcclendon
Recommend Dealer
No
Employees Worked With
Nick Singh
June 26, 2020

Worst experience as a first time car buyer. Wish I went to Akins, or any other dealership. Honestly disappointed and dissatisfied. Even after expressing that with the office nothing was done and was told t More

by FATIMA.AHAKEEM
Recommend Dealer
No
Employees Worked With
Kneico Daniels
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