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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,568 reviews
June 26, 2020
Overcharge They tried to overcharge me when I visited. I had an issue about electrical issue and tried to find out what was wrong. I left my car that place afte They tried to overcharge me when I visited. I had an issue about electrical issue and tried to find out what was wrong. I left my car that place after I talked about my concern. After 4 days later (including non business day), they sent email about asking confirmation to accept or not their recommended repair. It showed about $3300 + something. And I denied because that was not my concern. However, they diagnosed what I never asked and billed me diagnose charge $400 + something. Oil leaking and replace, Number 3 fire not working and recommended to change 1) Spark plug,2) Ignition Coil , 3) Spark Plug Wire Set etc. I got those papers on hand. Good thing was they did not ask to change whole engine. So bad business they are doing. She never told me about diagnose while I was checking in or never called me during I was waiting. And there was an argument upon checking out. And I asked to call manger on duty and he changed the bill to $150 +something. And I paid and left their property. I will never stop by over there again. I attempted to give an opportunity to let her show me a honest reaction but kept lying me. I am so frustrated. More
by blueskybsp
Verified CustomerEmployees Worked With
Aleshia Kincade
June 26, 2020
Good experience. Did my oil change and rotated my tires in a very nice time frame, also had great customer service. All together a good experience. in a very nice time frame, also had great customer service. All together a good experience. More
by AUSTINJOHANSEN8
Employees Worked With
Aleshia Kincade
June 26, 2020
Excellent Awesome job, excellent service. Always friendly, kind and eager to assist, I have changed dealerships twice based on the level of service received. Ba Awesome job, excellent service. Always friendly, kind and eager to assist, I have changed dealerships twice based on the level of service received. Based on the level of customer service I received there, I will continue to come there for all my service needs. Thank you so much for going that extra mile. More
by sjstrayhon15
Employees Worked With
Lance Chapin
June 26, 2020
I would like to thank Ariq the service team for their great problem solving skills with my vehicle issues. I will continue doing business wiith in the near future. THANKS great problem solving skills with my vehicle issues. I will continue doing business wiith in the near future. THANKS More
by MRTBARCON
Employees Worked With
Ariq, Aleshia Kincade
June 26, 2020
The best customer service I have I ever dealt with. They even picked me up and brought me to the dealership. Thanks very much .i will definitely give referrals even picked me up and brought me to the dealership. Thanks very much .i will definitely give referrals More
by DGCREWS
Employees Worked With
Angel Licea, Omar Chabolla
June 26, 2020
Excellent staff. Knowledgeable sales and service personnel made our buying experience a true pleasure. We enjoyed our tour of the inventory on the lot, this made it easy to pick the Jeep we wanted r personnel made our buying experience a true pleasure. We enjoyed our tour of the inventory on the lot, this made it easy to pick the Jeep we wanted right down to the features and color. More
by jesgof
Employees Worked With
Kneico Daniels
June 26, 2020
Awesome service.Bobby and Matt got our Jeep fixed and we love it! It took almost a week and they competed our rental car. Making our experience super! We love this service department! love it! It took almost a week and they competed our rental car. Making our experience super! We love this service department! More
by charliekim777
Employees Worked With
Bobby , Matt Mazza
June 26, 2020
I purchased a Wrangler from Antwann and his service and professionalism were amazing. I’m definitely going to get my daughter’s first car from him. And I highly recommend him. professionalism were amazing. I’m definitely going to get my daughter’s first car from him. And I highly recommend him. More
by FORTUNA0924
Employees Worked With
Antwaan
June 26, 2020
Not satisfied at all. I drove almost 700 miles to get what I thought was a great deal on a nice Ram. I was told the deal would include a ten year 100,000 mile warranty. When I got there the warranty was what I thought was a great deal on a nice Ram. I was told the deal would include a ten year 100,000 mile warranty. When I got there the warranty was not included. I had to pay for the warranty. The truck got damaged on your lot. The repairs couldn't be completed before I had to leave. I told Danny Wilson that I would get estimates to complete the repairs. I'm still waiting for a check to get the repairs completed. All in all I ended up paying thousands of dollars more than I had planned for a truck that's still damaged. I feel very much taken advantage of, particularly concerning the warranty. I was told that I couldn't get the warranty that I requested at all and I was offered a warranty through Hendricks that I still haven't received any verification, or paperwork on. Could not be less satisfied. More
by ohjuststopit
Employees Worked With
Matt Mazza, Donny Wilson
