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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,572 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,572 reviews
June 26, 2020
Excellent staff. Knowledgeable sales and service personnel made our buying experience a true pleasure. We enjoyed our tour of the inventory on the lot, this made it easy to pick the Jeep we wanted r personnel made our buying experience a true pleasure. We enjoyed our tour of the inventory on the lot, this made it easy to pick the Jeep we wanted right down to the features and color. More
by jesgof
Verified CustomerEmployees Worked With
Kneico Daniels
June 26, 2020
Awesome service.Bobby and Matt got our Jeep fixed and we love it! It took almost a week and they competed our rental car. Making our experience super! We love this service department! love it! It took almost a week and they competed our rental car. Making our experience super! We love this service department! More
by charliekim777
Employees Worked With
Bobby , Matt Mazza
June 26, 2020
I purchased a Wrangler from Antwann and his service and professionalism were amazing. I’m definitely going to get my daughter’s first car from him. And I highly recommend him. professionalism were amazing. I’m definitely going to get my daughter’s first car from him. And I highly recommend him. More
by FORTUNA0924
Employees Worked With
Antwaan
June 26, 2020
Not satisfied at all. I drove almost 700 miles to get what I thought was a great deal on a nice Ram. I was told the deal would include a ten year 100,000 mile warranty. When I got there the warranty was what I thought was a great deal on a nice Ram. I was told the deal would include a ten year 100,000 mile warranty. When I got there the warranty was not included. I had to pay for the warranty. The truck got damaged on your lot. The repairs couldn't be completed before I had to leave. I told Danny Wilson that I would get estimates to complete the repairs. I'm still waiting for a check to get the repairs completed. All in all I ended up paying thousands of dollars more than I had planned for a truck that's still damaged. I feel very much taken advantage of, particularly concerning the warranty. I was told that I couldn't get the warranty that I requested at all and I was offered a warranty through Hendricks that I still haven't received any verification, or paperwork on. Could not be less satisfied. More
by ohjuststopit
Employees Worked With
Matt Mazza, Donny Wilson
June 26, 2020
Great service by Arique, got everything done promptly and efficiently. Please remove the minimum words for reviews. Its unnecessary and we aren't in grade school. Just change it. and efficiently. Please remove the minimum words for reviews. Its unnecessary and we aren't in grade school. Just change it. More
by Y.SABANILLA
Employees Worked With
Ariq
June 26, 2020
Bobby has good Customer Service skills. Bobby was well knowledgeable of things that was wrong with my Car. Bobby ALWAYS kept me posted on all steps that needed to be taken. knowledgeable of things that was wrong with my Car. Bobby ALWAYS kept me posted on all steps that needed to be taken. More
by ehinton32
Employees Worked With
Bobby in service
June 26, 2020
Professional and super awesome customer service!!! They listened to what I was looking for and delivered!!! I love my new 2020 Dodge Challenger!!! I appreciate all their help and look forward to buying fro listened to what I was looking for and delivered!!! I love my new 2020 Dodge Challenger!!! I appreciate all their help and look forward to buying from them again in the future.:) More
by parisdenise24.7
Employees Worked With
Mark Jorsling, Will Perry, Omar Chabolla
June 26, 2020
The very best C D J R store in town !! Sales is Awesome !!! Service is awesome!! What a great group of happy honest people. Thanks for all you do !!! !!! Service is awesome!! What a great group of happy honest people. Thanks for all you do !!! More
by TMFR80
Employees Worked With
Darrell Wilson, Mark Jorsling, Sharon Hester
June 26, 2020
It was the worst experience I ever had in purchasing a vehicle they got all the numbers wrong with the negotiating table when I got to the finance portion of the deal they had the wrong payoff for my curr vehicle they got all the numbers wrong with the negotiating table when I got to the finance portion of the deal they had the wrong payoff for my current vehicle and the wrong down payment expectation and try to pass the blame on to me when I clearly gave them all the proper information I have reached out to the general manager and manager with no response I was promised 90 daysAnd they took that away once I was home it was literally the worst experience I ever had and the worst customer service from the sales person to the finance person all the way down to the floor up to the general manager. There are not enough words to put the experience that I went through just to buy a car none of this was my only doing it is obvious to me there is a horrible culture that is being cultivated within that business if the problems that I started from the first person that I dealt with to the last person I am still waiting for someone from upper management to reach out to me this has yet to happenMy last email was sent on June 17 still no response. More
by SALTER37
Employees Worked With
STEVE OSTROVICH, Steve Ostrovich, Erick Nunez, Sharon Hester
