
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
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Stated I needed additional work on fluids which were all changed 7500 miles ago. Interior very dirty upon upon discovering at home. Additionally mechanic told Service Mgr, I needed new tires and current changed 7500 miles ago. Interior very dirty upon upon discovering at home. Additionally mechanic told Service Mgr, I needed new tires and current tires are approximately 1 yr old with 4K miles! Price for analysis & labor to repair too high. I sent the Service Mgr a photo of how dirty the car was left. I wish I had been more attentive before driving off. More
We would highly recommend and purchase from Hendrick’s again. We purchased over the phone which could’ve been stressful but our salesman, Brady, was extremely professional, trustworthy and patient, as we again. We purchased over the phone which could’ve been stressful but our salesman, Brady, was extremely professional, trustworthy and patient, as we found and selected our Jeep. They went above and beyond to ensure an amazing customer experience! They even delivered our vehicle over 3 hours away! It was a flawless transition!! More
Exceptional customer service from my service lady. I will not forget her warm welcome and smile when I come in to have my vehicle serviced. Great job! not forget her warm welcome and smile when I come in to have my vehicle serviced. Great job! More
The service i received was great.. The young lady was very helpful and answered all my questions ...She was definitely a sweetheart...I would definitely recommend others very helpful and answered all my questions ...She was definitely a sweetheart...I would definitely recommend others More
We were impressed by the attentiveness while at the dealership but on the following day when we were trying to finalize everything we were constantly put on hold and did not get returned calls. We had dealership but on the following day when we were trying to finalize everything we were constantly put on hold and did not get returned calls. We had to call back and hold more. We understand they are busy with customers in front of them but we are out of state customers and can’t just go to the dealership.This prolonged over a 3 day period what could’ve been done in 1.Finally the stars aligned and we were able to speak someone who made us feel like they had time to work on our deal and give us info we needed in order to finalize our purchase, Lynda. She was responsive, attentive and got the information to our lender which led to Steve’s follow up call where he listened to my frustrations, gave me a solution to the problem and we were able to get the car delivered to the same day by Dmitri, who showed care and skill. We would definitely buy from them again because things don’t alway go perfectly in sales but how you recover really defines your business. So this review does have a happy ending. Thanks to the people who made us feel like we mattered though we were many miles away. More
Great communication with the customer service, very helpful in fixing problem. Good diagnostic of the car, fast responce. We will come back in the future. helpful in fixing problem. Good diagnostic of the car, fast responce. We will come back in the future. More
Excellent service .. I definitely recommend this dealer ..👍 everything was very easy and they help me to make the deal works for us .. they have good promotions too.. 👌 ..👍 everything was very easy and they help me to make the deal works for us .. they have good promotions too.. 👌 More
Brett is the BEST SERVICE ADVISOR. Every time I get service from Brett, I can trust him anything he recommened to me. Better than any other dealership in GA service from Brett, I can trust him anything he recommened to me. Better than any other dealership in GA More