Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Efficient, nice staff, willingness to accommodation is great. I would definitely come back for my next vehicle purchase! Great experience, the attention to detail. Y great. I would definitely come back for my next vehicle purchase! Great experience, the attention to detail. Y More

I enjoyed how professional and helpful my salesman Will was. He asked lots of investigate questions to understand what I was looking for. I have been concerned with a few other interactions, 1 the finan was. He asked lots of investigate questions to understand what I was looking for. I have been concerned with a few other interactions, 1 the finance person came out to tell me my payment would be almost 200 more than we had planned. I do have some challenges in my credit and was upfront about this from the beginning, when in said I would have to go she said, I can go back and try some more. My question is if you haven't done all you can and you 200$ away why are you talking to me? Then I was forced to pay for a 1000$ security system that I have no evidence of or paperwork on. I was told this was already installed and I would recieve an email in a couple of days. I have not. I returned to the store after I realized I had left my garage door opener in my trade in and I also had not recieved the paper work. I called in advance to request these be ready when I arrived. I was given the run around for more than an hour after arrived. When I finally got angry the manger came out to see me instead of sending the sales man back and forth. I had expected when I called in advance that these would be ready upon my arrival as I live almost 1 15 min hour away in Kennesaw. I had also asked for the 2nd key and was told the used car manger was not there so no one could get a key. When I asked for my paper work I was told the finance manager was not there so they could not get my paper work. This was a sunday, during business operations. Their excuse seemed to be just that. The treatment after the sale has been lacking in any customer satisfaction. More

I was very pleased with customer service I was given by Brett Short! He was very helpful and I felt that he valued my business! Brett Short! He was very helpful and I felt that he valued my business! More

I was told it might take 2 houses because bought 4 new tires and got rotation. Instead it took 3:20 houses. When I was waiting after almost 2 houses, a man can in and said next to me. He called a frien tires and got rotation. Instead it took 3:20 houses. When I was waiting after almost 2 houses, a man can in and said next to me. He called a friend and talked about being there and it was because yesterday’ he car was given back to him after being “repaired” but instead the windshield wipers and other things didn’t work at all. So I think, you put h ahead of my...causing the 1:20 hour more time than originally @estimated”. I will new recommend you to friends looking for a new car and I will new come pack either. I don’t my Service Manager’s name but he did say he was sorry. The 1:20 hours late causes me a problem in caring for my 93 year old mother. More

Everyone I came in contact with was very nice and respectful and did what they could to keep us comfortable through this very long completion respectful and did what they could to keep us comfortable through this very long completion More

I had the worst auto experience of my life, while in for service. Had an appointment for service on Monday, November 25. Dealer kept my car until December 24. Repairs done and in 6 weeks failed and I came b service. Had an appointment for service on Monday, November 25. Dealer kept my car until December 24. Repairs done and in 6 weeks failed and I came back for 5 more days. When J picked car up, my lights, blinkers, locking system were all out. Trunk lid would not open. I gave up on Rick Hendrick and sold car to CarMax. More

We had a very pleasant experience working with Brady. There were a few tense moments with trying to find the right car for the right price but Brady kept trying and we were eventually able to make a deal There were a few tense moments with trying to find the right car for the right price but Brady kept trying and we were eventually able to make a deal. I love my new Compass and would definitely recommend people go see Brady! More

It was like outer body experience,after every purchase is made, the entire salesman staff cheer the purchaser and salesman on. Never seen anything close to it before. The service was awesome the refreshments made, the entire salesman staff cheer the purchaser and salesman on. Never seen anything close to it before. The service was awesome the refreshments was great. But the man of hour was Donny, he did everything he could to put me in that truck, my wife said to me several times let's go. But he was persistent. Thank you, Dimtri was good and patient with us and to close the deal there was Mark, can't say enough about that guy great conversation, professional at all times explained every thing every step of the way. I would recommend to all my friends to come to R. Hendricks Dodge. I've purchased from R. Hendricks chevy, never had a experience like I had on Feb. 29, 20 I would like to thank each and everyone that play a major role in me purchasing my first RAM. Thank you More

Angel was great. Got me the car I wanted without any hassle and Steve Knight drove it home with right numbers. I'm happy with my purchase hassle and Steve Knight drove it home with right numbers. I'm happy with my purchase More

I scheduled an appointment and needed an oil change, my brakes looked and had a DTC error code P0128. I dropped my car off on a Monday, did not receive a call about the assessment until the following Thur brakes looked and had a DTC error code P0128. I dropped my car off on a Monday, did not receive a call about the assessment until the following Thursday morning. I was quoted a price that I know was too high which was $337.00 for the work. However I felt since they have had my vehicle since Monday and I would have to pay the diagnostic fee even though I told the rep what the DTC code was if I didn’t let you guys do the work I reluctantly asked the rep to move proceed with the work.. I feel like I shouldn’t have to pay a fee when I know what the code was and told him before he simply plugged in the iPad to see the error. Well upon arrival to pick my car up I was then given a entirely different total. He told me I owed somewhere around $476.00. That is a huge difference in price. After me telling the rep that that is not what I was told 24 ago a couple of times I asked him to go over the charges. I was adamant that I’m not paying that because that isn’t what I agreed to pay. He then informs me that calls are recorded (thank God for that) and went to listen to the call. He comes back and tells me the quote I told him he gave was correct. He then retypes a new receipt. My question is how often do you guys do this to women. I felt totally taken advantage of and am glad the call was recorded because I have no idea how escalated this would have gone. I am never taking my car back to this dealership again. I am totally disappointed and dissatisfied with my visit to this location. And I will also be leaving a review of my visit on google and yelp. More