Rick Hendrick Chrysler Dodge Jeep RAM Duluth

I was very pleased was very pleased with salesman! He made sure he helped me every way I felt he valued my business ! He was great made sure he helped me every way I felt he valued my business ! He was great More

As always I had a great experience at Rick Hendrick CDJR in Duluth GA. From the moment you pull in the service drive you will feel right at home. Lance is a great guy to deal with and I have always enjoyed in Duluth GA. From the moment you pull in the service drive you will feel right at home. Lance is a great guy to deal with and I have always enjoyed having him as my service advisor. Happy customer here !!! More

I went in for a oil change picked up my Jeep and the price was doubled from the original quote. I’ll never visit again. price was doubled from the original quote. I’ll never visit again. More

I had purchased a diesel Dodge Ram from CarMax. After owning it for about a month, my engine seized, and how to be replaced. Because it was covered under the powertrain warranty, CarMax had to send it to owning it for about a month, my engine seized, and how to be replaced. Because it was covered under the powertrain warranty, CarMax had to send it to Rick Hendricks. When it arrived, Rick Hendrick said repairs would take about a week, but wouldn’t need and engine replacement.. When the week came and went, Rick Hendricks called CarMax to let me know it would be a bit longer, but would be done in a couple of days. Giving them a couple of days, Rick Hendricks called CarMax to let me know they needed more time for repairs, because I needed a new engine, but would be done by the end of the week. Of course, at the end of the week, my truck was not fixed, but told the mechanic working on my truck was in the hospital, and they did not have another diesel mechanic available at that time, but would get one on the job soon. Again, I was promised it would be finished in a few days. Again, Rick Hendricks did not deliver, and said they needed more time.. Rick Hendricks told me my truck would be fixed by the end of the week. again, it was not fixed stating they were having a hard time separating my engine from my transmission. I was told it would be ready on Tuesday of the next week. When Tuesday arrived, I was told my mechanic had to go to class in Atlanta that day and the next day. They did apologize, and promised to have it fixed by the end of the week. Finally at the one of the week, and having my truck for over a month, I was told my truck was ready for me to pick up. As I was going on a trip the next day, I was excited to get me truck back. On my way out town, my truck’s exhaust system goes out, and I had to take it back to be fixed, which took a week to fix. Long story short, I feel as though Rick Hendricks was not honest through the entire process. When I got my truck back, I received an receipt for all the repairs. On the receipt, it stated that a majority of the time my truck was in the shop they were waiting on a back ordered crate engine, yet I never told that. Instead, I got given anything from more time to my mechanic was in the hospital to my mechanic was in class. Secondly, the receipt stated they were also waiting on a specialty tool to remove my engine from the transmission. Again, al I was told was that they were having trouble separating my engine from my transmission. Had I been told the truth from the beginning, though I may not have been happy, I at least would have understood better the delay. Instead, I was left in the deck, with promises Rick Hendricks could not deliver on. More

Wasn't planning on buying another Jeep but Nick's knowledge and enthusiasm along with my decade plus of Jeep satisfaction and familiarity brought me back into the Jeep family fold. Excited for more y knowledge and enthusiasm along with my decade plus of Jeep satisfaction and familiarity brought me back into the Jeep family fold. Excited for more years of low maintenance fun and adventure. O-H! More

Erick and Nathaniel, along with Steve, Donny, Melvin, Taylor, and Allen were all very helpful in securing a purchase for a new car by me. They were diligent and understood my needs to make sure they were Taylor, and Allen were all very helpful in securing a purchase for a new car by me. They were diligent and understood my needs to make sure they were met. Thank you Rick Hendrick Dodge Jeep Chrysler Ram at Duluth! More

I went I for a tire rotation and oil change and so my jeeps fluids could be checked and filled. Well tires weren’t rotated. So the mechanic/sales Rep had to refund the fee for the rotation. This made me jeeps fluids could be checked and filled. Well tires weren’t rotated. So the mechanic/sales Rep had to refund the fee for the rotation. This made me question the authenticity of the service. Well while I was detailing my vehicle for my trip on Tuesday I noticed there was no window washer fluid.. did these mechanics actually complete their job or just check on the list. Very disappointed. DID THEY CHECK THE OTHER THINGS ON THE LIST?. The whole reason for me going in was to get vehicle ready for my trip. I like the Rick Hendricks dealership for two reason. The dealer ship off Peachtree Ind are xxx holes and because you guys are closer to my residents. But the lack of service . 🤷🏼‍♂️ More

Heather was the person that handled my service issue. What started out to be a simple two day job turn out to be a week. She called me daily with updates. She explained everything to me in detail and mad What started out to be a simple two day job turn out to be a week. She called me daily with updates. She explained everything to me in detail and made me feel very comfortable with the care my car was in. She absolutely made my service experience the best. Thanks Heather More

They are okay they are too slow they don’t try to too make the costumer happy I told them I have to be a work bay 11Am I got their at 930 am They finished it but I have to go and asked them couple of ti make the costumer happy I told them I have to be a work bay 11Am I got their at 930 am They finished it but I have to go and asked them couple of times any way I did not like the service More

I had the best experience, that i have ever had in my 30 years of car ownership. Alisha was very nice, she listened to what i said. She did not try and up-sale or tell me something was wrong with my car tha years of car ownership. Alisha was very nice, she listened to what i said. She did not try and up-sale or tell me something was wrong with my car that was not. I am on a very very tight budget and she gave me the price with tax and labor and there was no billing surprises when i picked up my car. Im so happy. And appreciative going forward any work that i need done on my car i will continue to drive 32miles (College Park to Duluth) for the great service🤗 More