Rick Hendrick Chrysler Dodge Jeep RAM Duluth

I was very unhappy with my visit. I was told that my recall “wouldn’t take long” and it took 4 hours. A friend of mine went in for the same recall at a different location and it took 1 hour. I wouldn’t recall “wouldn’t take long” and it took 4 hours. A friend of mine went in for the same recall at a different location and it took 1 hour. I wouldn’t have made an appointment at this location if I knew I would have wasted 4 hours of my day. More

This was the worst experience with purchasing a new vehicle I have had since I bought my first car in 1984. It started with the Internet Manager lying to me about the final sales price of the Ram 2500 vehicle I have had since I bought my first car in 1984. It started with the Internet Manager lying to me about the final sales price of the Ram 2500 truck, to her inviting me to the dealership to purchase the truck which was a 3 hour one way trip and her not being at the dealership. She went home and did not say a word to me. The truck was not prepared properly for delivery. The sales woman did not go over the truck with me. The sales manager informed me the sales price told to me was wrong. It was $5,000 more causing me to get a much higher interest rate and loan term plus I had to put an additional $5,000 down and my payments are $100/month higher now. The Finance Manager, Mark Jorsling, rushed me through his process. I was not offered any dealership car maintenance services nor an extended warranty. I left without the final paper work and it to them 2 weeks to get me the paperwork that had multiple errors in them. I then spent 2 weeks with the General Manager to purchase an extended warranty. No one offered nor would provide me any concessions for the lies I was told nor the mistakes that they made. More

Katie was awesome at doing what she does best. She kept me posted as the day to day business went on and what was happening to my vehicle. The only issue was I had to wait over a week for my vehicle and it me posted as the day to day business went on and what was happening to my vehicle. The only issue was I had to wait over a week for my vehicle and it was no fault of Katie’s but it took so long for my vehicle to even get seen. Once in and parts got here it moved rather quick. More

Great, everyone was very helpful. Took longer than I expected after making the appointment. The customer service was good. I appreciate the inspection. That was helpful. expected after making the appointment. The customer service was good. I appreciate the inspection. That was helpful. More

This is an amazing dealership that always makes sure you find your perfect car and helps make it possible. I’ve loved my experience the two things I’ve gotten a car now. find your perfect car and helps make it possible. I’ve loved my experience the two things I’ve gotten a car now. More

Great experience and service.. Sales guy took time to listen to us and was speedy with delivering services promised. We would recommend and will go back. listen to us and was speedy with delivering services promised. We would recommend and will go back. More