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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,585 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,585 reviews

February 07, 2020

It took 6 days to even perform a diagnostic on my vehicle. Communication was beyond poor. Was told to wait for ten minutes for a rental and had to wait for over two hours. More

by BOB_CHASE
Recommend Dealer
No
Employees Worked With
Heather Kratky
Feb 24, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Bob_chase, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (678) 369-6704 so we can work with you to make this right.

February 07, 2020

It was first time I had a done after purchase.Service is It was first time I had a done after purchase. Service is great and fast. Hendricks Jeep never disappoints me. I will definitely coming back for se More

by sueatl72
Recommend Dealer
Yes
Employees Worked With
Shekhar Gosai
Feb 10, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Sueatl72, we are so pleased you enjoyed your visit to Hendrick Chrysler Dodge Jeep RAM Duluth! Thank you, and have a fantastic day!

February 06, 2020

Great service experience. Parts department was very helpful. Work was done within the time frame scheduled. The service rep was great to work with. He also reviewed additional recommendations that wer More

by wesutor
Recommend Dealer
Yes
Employees Worked With
Heather in Parts (5 Stars), Darrell Wilson
Feb 07, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Wesutor, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 06, 2020

I LOVE my new jeep!!! Everyone at the dealership was so helpful, nice and professional, I couldn't have asked for a better experience purchasing my jeep!! I would highly More

by REEDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Reed, Nick Singh
Feb 07, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Reedj, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

February 05, 2020

My adviser was amazing and professional. Well deserved and I've been working with them for a long time. Always happy and professional. Well deserved review. More

by Fab Fours Bumpers
Recommend Dealer
Yes
Employees Worked With
Darrell Wilson, Sharon Hester
Feb 06, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Fab Fours Bumpers, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2020

Heather great thank you. But the service department was horrible I paid over 12000 dollars to replace engine and fix problems as needed. The very next day car broke down this is now my 4th time returning More

by williegamblejr
Recommend Dealer
No
Employees Worked With
Heather Kratky
Feb 20, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Williegamblejr, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (678) 369-6704. We look forward to hearing from you.

February 05, 2020

I was satisfied with the overall service. Representative Aleshia Kincade accommodated me at every turn, even providing me with a free rental car since my service was regarding Air bag recall. More

by gaelle912
Recommend Dealer
Yes
Employees Worked With
Aleshia Kincade
Feb 06, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Gaelle912, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Chrysler Dodge Jeep RAM Duluth. We do hope we can be of assistance in the future. Take care!

February 05, 2020

They were very helpful and professional. I truly appreciate all the time that they dedicated in helping me with the process of getting a new vehicle. I’m very happy with the level of service they pr More

by mrivera44109
Recommend Dealer
Yes
Employees Worked With
Allan Magallanes, Carlos Santiago
Feb 06, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Mrivera44109, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

February 05, 2020

Great service led by Brett Coggins; appreciate the efforts of the entire service department. Although the process took some time I was provided a vehicle so I wasn’t inconvenienced. Thank you again More

by JDHOWE
Recommend Dealer
Yes
Employees Worked With
Brett coggins
Feb 06, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Jdhowe, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

February 05, 2020

I am beyond pleased with my new Jeep! This was the best experience I've ever had purchasing a vehicle. From my salesperson to the financing, everyone was so professional and respectful. I highly recommend! More

by MSCOZY01
Recommend Dealer
Yes
Employees Worked With
Nick Singh
Feb 07, 2020 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Mscozy01, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

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