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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,585 reviews
February 04, 2020
The buying process lacked integrity. Your sales team told me that I had to buy Kahu because it was already installed on the car. It was not installed on the car! You installed the wrong battery and my son al me that I had to buy Kahu because it was already installed on the car. It was not installed on the car! You installed the wrong battery and my son almost got killed on the highway because the car broke down driving home from the dealership. You didn’t do the emissions test so I still don’t have my tags. Nico was nice, but your managers lack integrity and that is a reflection on your business. I’ve told lots of people about my experience and will continue to do so. More
by Customer
Verified CustomerEmployees Worked With
Steve Ostrovich, Kneico Daniels, Donny Wilson
February 04, 2020
very good Lance takes control he works well with me. What you do need is a business area where i can work. I use that table in the play area it works but you Lance takes control he works well with me. What you do need is a business area where i can work. I use that table in the play area it works but you only have one and the chair is old and beat up. i gave a 3 on Quality of Work, due to the tire light came on when i was 5 miles away and I have to go back to reset. More
by ddurnell
Employees Worked With
Lance Chapin
February 04, 2020
Sharon was outstanding as were the individuals who assisted with the negotiation. My one complaint is the hours it took from agreeing on a price until we completed everything and was able to leave. assisted with the negotiation. My one complaint is the hours it took from agreeing on a price until we completed everything and was able to leave. More
by TAS100X
Employees Worked With
Sharon Hester
February 03, 2020
GREAT SERVICE TO GO TO FOR YOUR NEEDS THE BEST SERVICE ADVISOR I KNOW. FRIENDLY AND WILLING TO HELP ON ALL MY NEEDS. COURTESY VAN FROM/TO MY OFFICE. GREAT SERVICE DEPT. .... FIVE STAR THE BEST SERVICE ADVISOR I KNOW. FRIENDLY AND WILLING TO HELP ON ALL MY NEEDS. COURTESY VAN FROM/TO MY OFFICE. GREAT SERVICE DEPT. .... FIVE STAR SERVICE... More
by rokwon99
Employees Worked With
Lance Chapin
February 03, 2020
New/Used Dodge Durango When your team request a customer be at the dealership at a certain time, the customer should not have to wait an additional 45 minutes before being t When your team request a customer be at the dealership at a certain time, the customer should not have to wait an additional 45 minutes before being taken care of, this happend twice. When you front desk people greet new or existing customers they should not only say good morning but actually look at the customer not thier phone or screen. My sales person Felipe was awesome and did a good job, but the paperwork got messed up a couple of times causing me to re-visit. But again overall the service was good..TY More
by RHOYLE707
Employees Worked With
Felipe Ortiz
February 03, 2020
Needs Upgrades .... Building in General Todo bien servicio , atencion...... service ..I will definitely recommend this dealer . The sale man Carlos Santiago is the best he did all it was o Todo bien servicio , atencion...... service ..I will definitely recommend this dealer . The sale man Carlos Santiago is the best he did all it was on his hand to make it work More
by YOUNGLLC01
Employees Worked With
Carlos Santiago
February 02, 2020
Do not reccomend thia dealership. Do not sign paperwork if it is not what you agree to prior to going into yhe finance office. You will get the worst deal end of a deal. Not very professional when there if it is not what you agree to prior to going into yhe finance office. You will get the worst deal end of a deal. Not very professional when there is a problem. The dealership told the car purchased was 2018 but the finance company said it was a 2019. Sold a car that had electrical issues. Engine light was on the same day the vehicle was purchased. Light were flickering and doors would not unlock. All tire pressure lights came on the same day the car was purchased. More
by TOLAJE
Employees Worked With
Felipe Ortiz, Omar Chabolla
February 02, 2020
Great Stap.. They Know What to do. The service center is smaller than the work volume. However, all the staps are very professional. I think they are doing mor They Know What to do. The service center is smaller than the work volume. However, all the staps are very professional. I think they are doing more than 120%. Lance is the greatest one. More
by justin.oh.kr
Employees Worked With
Lance Chapin
February 02, 2020
The service advisors are incompetent. I tried to pay them to change 4 tires and do an alignment on my Jeep and they didn’t even order the tires in the weeks time I left my car with them (note: I wasn’t even to change 4 tires and do an alignment on my Jeep and they didn’t even order the tires in the weeks time I left my car with them (note: I wasn’t even offered a loaner). Very lazy and unprofessional. I will NEVER go back. If you want to get good service I recommend Jeep in Stone Mountain. More
by aalee32588
Employees Worked With
Brett Coggins
